Adding A Skill Or Changing A Skill Priority - Lucent Technologies Definity Callmaster II Instructions Manual

Adding a Skill or Changing a Skill Priority

During a login session, you may change one of your skill assignments or change the
priority of a skill assignment. (Prior to the DEFINITY ECS, Release 5, there are two
skill priorities: either primary or secondary. With the DEFINITY ECS, Release 5,
and later, there are 16 skill priority levels.) Each of these changes in skill
assignment or in priority levels can be done by dialing a feature access code.
Note: In order to change skill assignments or levels, your ACD system must have
EAS, your voice terminal must be connected to the DEFINITY ECS G3V3 or later,
and you must have Class Of Restriction permission.
To add a skill or change a
priority for a skill
Note: You hear intercept tone if you are not logged
in, if you already have a maximum number of skills
and try to add another, or if the skill is invalid
1
Pick up the handset
2
Dial the Add Skill feature access code __________.
(Your system manager can supply this code.).
The display shows:
"Add Skill: Enter number, then # sign"
3
Dial the number of the skill you want to add or for
which you wish to change the priority level
4
Press #
The display shows (for the DEFINITY ECS G3V4
and earlier):
"Press 1 for primary or 2 for secondary"
or the display shows (for the DEFINITY ECS,
Release 5, and later):
"Enter skill level, then # sign"
5
For ACD systems connected to the DEFINITY ECS
G3V4 and prior, dial a "1" if the added or changed
skill is to be a primary skill; dial a "2" if the added or
changed is to be a secondary skill. For ACD systems
connected to the DEFINITY ECS, Release 5, and
later, enter the number that corresponds with the
skill level (1 through 16).
If the new skill is valid and if your entry is
accepted, you will hear confirmation tone
The display shows your new skill assignments
[dial tone]
[dial tone]
[dial tone]
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