When A Message Is Displayed While Using The Scanner Function; Messages Displayed On The Control Panel - Ricoh IM 2702 User Manual

When a Message Is Displayed While Using the
Scanner Function
• When confirming or changing the settings in [Settings], press [Home] (

Messages Displayed on the Control Panel

Message
"Authentication with the
destination has failed.
Check settings. To check
the current status, press
[Scan Files Status]."
"Cannot access the
Memory Storage
Device."

When a Message Is Displayed While Using the Scanner Function

Cause
The user name/
password of SMTP
authentication specified
when sending the e-mail
are incorrect.
The user ID/password
specified on the
destination folder in
Send to Folder are
incorrect.
An SD card or USB flash
memory device is
unavailable for use.
) after closing [Settings].
Solution and reference
Select the destination in the address book,
press [Edit], and check the setting in
[Destinations] tab [Email Address].
• Select the forwarding destination in the
address book, press [Edit], and check the
information registered in [Destinations]
tab [Folder] [Folder Authentication
Info].
• Adding "@domain-name" behind the user
name may resolve the problem.
• When a login password is not specified
on your computer, specify a login
password on the computer and register it
to the machine.
• Check that the external media is
formatted in FAT16 or FAT32, and write
encryption or protection is not enabled on
the media.
• Check that the external media is not
corrupted or damaged.
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