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Grass Valley Product Support
To get technical assistance, check on the status of problems, or report new problems,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web:
Technical Support E-mail Address:
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
United States
Latin America
Eastern Europe
Southern Europe
Middle East
Australia
Belgium
Brazil
Canada
China
Denmark
Dubai
Finland
Authorized Support Representative
A local authorized support representative may be available in your country. To locate
the support representative for your country, visit the product support Web page on the
Grass Valley Web site.
Profile Users Group
You can connect with other Profile XP Media Platform users to ask questions or share
advice, tips, and hints. Send e-mail to
and benefit from the experience of others.
23 February 2004
http://www.thomsongrassvalley.com/support/
(800) 547-8949 (Toll Free)
(800) 547-8949 (Toll Free)
+49 6155 870 606
+33 (1) 34 20 77 77
+33 (1) 34 20 77 77
+61 3 9721 3737
+32 2 3349031
+55 11 5509 3440
(800) 547-8949 (Toll Free)
+86 106615 9450
+45 45968800
+ 971 4 299 64 40
+35 9 68284600
profile-users@thomson.net
gvgtechsupport@thomson.net
France
Germany
Greece
Hong Kong
Italy
Netherlands
Poland
Russia
Singapore
Spain
Sweden
Switzerland
UK
PVS3000 & PVS3500 Installation Guide
+33 (1) 34 20 77 77
+49 6155 870 606
+33 (1) 34 20 77 77
+852 2531 3058
+39 06 8720351
+31 35 6238421
+49 6155 870 606
+49 6155 870 606
+656379 1390
+ 34 91 512 03 50
+46 87680705
+41 (1) 487 80 02
+44 870 903 2022
to join the community
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