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10
WARRANTY
The warranty agreement exists only between Rehateam s.r.l. and its authorised dealers. For this reason the customer may not make warranty claims directly to Rehateam s.r.l.
The following warranty conditions are therefore presented solely for information purposes.
General conditions of the warranty: Rehateam s.r.l. provides assistance on its products provided they have been used correctly and that adequate maintenance has been carried out on all
parts of the wheelchair. The warranty covers all material and production defects provided that such defects can be shown to have been caused prior to delivery of the product to the authorised
dealer.
How to avail of your rights under the warranty: To benefit from all warranty rights on all our products, the authorised distributor/retailer must carry out an inspection, within 7 days from the
date of delivery, on the products received, in order to ascertain any manufacturing defects, and secondly, if a manufacturing defect is found, the authorised distributor/retailer must immediately
report it in writing to Rehateam s.r.l.
All defects which, in spite of scrupulous control, have been identified only after the expiry of the period indicated above, must also be reported in writing to Rehateam s.r.l.
Warranty period: on this model of wheelchair Rehateam s.r.l.. provides a guarantee of 5 years on the frame, and 2 years on all other components and accessories, starting from the date of
delivery, excluding those components that are subject to normal wear and tear during everyday use.
Repair of defects and replacement: the warranty on defects on contact parts is at the complete discretion of Rehateam s.r.l. either for the repair of the defect or for the replacement of the part
itself. The authorised distributor in cases of simple repairs may take action independently to eliminate the defect or bring the defect to the attention of Rehateam s.r.l. in specific cases.
With reference to our production line that is labelled with the trademarks PROGEO and PHYSIO, since these products are manufactured to occupant specifications and with artisanal and not
industrial procedures, minor imperfections, minor colour and carbon fibre weave discrepancies are not to be considered as defects.
Limits of the warranty: the Rehateam s.r.l.. warranty does not cover additional costs (e.g. repair, packing, labour costs, incidental costs).
The following are not covered by the warranty:
All claims for compensation are excluded from the warranty except for those specifically mentioned in the preceding paragraphs of this chapter.
Rehateam s.r.l.. accepts no responsibility for failure to respect or execute the indications established in the individual contracts, if the following events have prevented and/or made it impossible
to respect the terms of the contract itself: embargoes, import and export bans on contracted products, legal regulations, strikes and lock-outs, shortages of raw materials, accidents or other
force majeure circumstances.
Rehateam s.r.l. is not obliged to disclose any technical variations made to its products, which may be subject to modifications and updates as deemed necessary.
• Damage caused during shipment and not notified to the carrier at the moment of delivery.
• Repairs carried out by unauthorised dealers or personnel.
• Parts subject to wear and tear.
• Damage to property or injury to persons caused during use of our products.
• Damage caused maliciously or where the buyer is at fault or resulting from incorrect or improper use of the product.
• Damage caused to the wheelchair, to objects and to persons resulting from any device or object, which is mounted on or added to the
wheelchair without written authorisation from Rehateam s.r.l.
Joker Energy / Noir 2.0 46
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