Troubleshooting Table (Ul Portfolio) - ABB Terra AC User Manual

Problem (error
code)
6.3

Troubleshooting table (UL portfolio)

Problem (error
code)
Residual current
detected (0x0002)
PE missing or swap
neutral and phase
(0x0004)
Over voltage
(0x0008)
Under voltage
(0x0010)
Over current
(0x0020)
BCM.V3Y00.0-EN | 002
Possible cause
The EV charge cable is not
connected correctly.
There is a problem with
ChargerSync app or
the
the RFID card.
Possible cause
There is residual current
(20mA AC) in the charge
circuit. Current leaks into
the ground.
The EVSE is not earthed
correctly or neutral and
phase wires are swapped.
The maximum voltage on
the power input is too
high.
The voltage on the power
input is not sufficient.
There is an overload on the
EV side.
Troubleshooting
Possible solution
1. Examine the connection of
the EV charge cable.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
1. Make sure that you have reg-
ChargerSync
istered in the
app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
ChargerSync
is added on the
app.
ChargerSync app.
4. Start the
5. Start the authorization proc-
ess.
Possible solution
1. De-energize the EVSE. Refer
to section 6.4.
2. Contact your local representa-
tive of the manufacturer or a
qualified electrical contractor.
Refer to section 1.12.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
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