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Troubleshooting
Error codes can appear either on the control panel or in a terminal emulation program, such
as HyperTerminal.
When you are using a control panel, one of the most common troubleshooting strategies is to resend the
command to see if the error was simply a timeout error.
When you are using BCS (Basic Control Structure) commands, one common troubleshooting strategy is
to enter the command again. Often the command has simply been entered incorrectly (e.g., omitting an
output in a Change command). In other cases, the command has specified a value that is not valid
(e.g., entering a decibel value in an adjust volume command that is outside the volume range for the
audio board).
Technical Support
Before contacting technical support with a question, please consult this supplement. If you still have
questions, contact your AMX representative or technical support. Have your serial number (normally
located on the rear of the enclosure) ready.
We recommend recording your serial number in an easily accessible location.
AMX Contact Information
CP-20A Instruction Manual
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
System Error Codes
39
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