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Troubleshooting
Camera is not turning on
If your camera is not turning on, please apply the following solutions:
• Make sure you've turned the power button on.
• Charge the camera with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.
Fail to scan the QR code on the phone
If the camera failed to scan the QR code on your phone, please apply the following solutions:
• Remove the protective film on the lens of the camera.
• Wipe the camera lens with a dry paper/ towel/tissue.
• Vary the distance (about 30cm) between your camera and the mobile phone which enables the camera to
focus better.
• Increase the phone screen brightness and try scanning the QR code.
Wi-Fi connection failed during the initial setup process
If the camera fails to connect to Wi-Fi, please apply the following solutions:
• Please make sure the band of the Wi-Fi network meet the requirement of the camera.
• Please ensure you have entered the correct Wi-Fi password.
• Put your camera close to your router to ensure a strong Wi-Fi signal.
• Change the encryption method of the Wi-Fi network to WPA2 -PSK/WPA -PSK (safer encryption) on your
router interface.
• Change your Wi-Fi SSID or password and make sure that SSID is within 31 characters and password is within
64 characters.
• Set your password using only the characters on the keyboard.
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