Table of Contents
Advertisement
Troubleshooting
Camera is not powering on
If your camera is not powering on, please try the following:
• Plug the camera into another outlet.
• Use another 5V power adapter to power up the camera.
Fail to scan the QR code on the phone
If the camera failed to scan the QR code on your phone , please try the following:
• Remove the protective film on the lens of the camera.
• Wipe the camera lens with a dry paper/ towel/tissue.
• Vary the distance (about 30cm) between your camera and the mobile phone which enables the
camera to focus better.
• Increase the phone screen bright and try scanning the QR code.
Wi-Fi connection failed during the initial setup process
If the camera fails to connect to Wi-Fi , please try the following:
• Please make sure the band of the Wi-Fi network meet the requirement of the camera.
• Please ensure you have entered the correct Wi-Fi password.
• Put your camera close to your router to ensure a strong Wi-Fi signal.
• Change the encryption method of the Wi-Fi network to WPA2 -PSK/WPA -PSK (safer encryption) on
your router interface.
• Change your Wi-Fi SSID or password and make sure that SSID is within 31 characters and password
is within 64 characters.
• Set your password using only the characters on the keyboard.
15
Advertisement
Table of Contents
