Instrument Replacement, Repair, Problems, And Questions; Warranty; Shipping Claims; Breakage Or Damage - HunterLab LabScan XE Supplemental Manual

Instrument Replacement, Repair, Problems, and Questions

The following HunterLab policies are described in this chapter:

• Warranty

• Claims
• Returns/Service
• Technical Assistance.
Warranty
HunterLab warrants that all instruments it manufactures are free from defects in material and
workmanship under normal use. This warranty is limited to repairing or replacing any defective
hardware or software that may cause the instrument to perform outside of its specified tolerances.
This warranty is one year from date of shipment of new instruments and two months from the date of
shipment of repaired instruments.
Note that printers and computers are covered under the original manufacturer's warranty.
The warranty is void if the user has made unauthorized repairs, improperly installed, operated, or
subjected the instrument to conditions outside of the specifications in the product documentation.
The HunterLab warranty does not cover consumable items such as lamps, fuses, batteries, etc. An
instrument registration card is shipped with each HunterLab instrument. It is important that the
instrument owner returns this card promptly upon receipt of equipment.
Questions concerning operation, maintenance, or repair of your equipment can be directed to the
Service Department at Service@hunterlab.com. Additional information can be obtained at
http://support.hunterlab.com.

Shipping Claims

All materials are sold F.O.B. from Reston, Virginia (unless otherwise specified) and HunterLab
responsibility ends upon delivery to the first carrier. All claims for loss or damage must be rendered by
the consignee against the carrier within fifteen days of receipt of goods. A copy of this notice must
also be forwarded to HunterLab within five days of its receipt.

Breakage or Damage

According to the contract terms and conditions of the carrier, the responsibility of the shipper
ends at the time and place of shipment. The carrier then assumes full responsibility. Perform
the following procedures if your instrument arrives broken or damaged.
Freight or Express
1. Notify your local carrier.
LabScan XE Supplemental Manual for EasyMatch QC
23