EMC Connectrix B Series Hardware Reference Manual page 8

Preface
Where to get help
Working with
customer support
8 EMC Connectrix B Series DS-5300B Hardware Reference Manual
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EMC support, product, and licensing information can be obtained as
follows.
Product information — For documentation, release notes, software
updates, or for information about EMC products, licensing, and
service, go to the EMC Powerlink website (registration required) at:
http://Powerlink.EMC.com
Technical support — For technical support, go to EMC Customer
Service on Powerlink. To open a service request through Powerlink,
you must have a valid support agreement. Please contact your EMC
sales representative for details about obtaining a valid support
agreement or to answer any questions about your account.
Contact the EMC Customer Support Center for hardware, firmware,
and software support, including product repairs and part ordering.
To expedite your call, have the following information available:
General information
◆
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
Used for:
• System output, such as an error message or script
• URLs, complete paths, filenames, prompts, and syntax when
shown outside of running text
Used for:
• Specific user input (such as commands)
Used in procedures for:
• Variables on command line
• User input variables
Angle brackets enclose parameter or variable values supplied by
the user
Square brackets enclose optional values
Vertical bar indicates alternate selections - the bar means "or"
Braces indicate content that you must specify (that is, x or y or z)
Ellipses indicate nonessential information omitted from the
example