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Prepared by:
E. de Jonge, J. Sleppy
P
URPOSE
Use this document to troubleshoot Matrix Indoor Training Cycles. The Console section applies to the CXP
console only; the Frame section applies to all model frames (CXC, CXM, and CXP). The intended users
are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is
free.
This guide is intended to be used alongside the CXP Service Manual. Refer to it for error codes and
instructions for many tasks directed here. Additional resources are available in Online Remedy
Read and understand the
proceeding further.
T
C
ABLE OF
ONTENTS
CXP Console
1.
Software Updates & Calibration
2.
Power & Battery Issues
3.
Freezing/Stalling
4.
Displays
5.
Touch Response
6.
Workouts
7.
Errors (Other than ECL Errors)
8.
Internet Connection & Wi-Fi
9.
Bluetooth & RFID
Frame
1.
Speed Errors & Resistance
2.
Frame
1/16 | Version: 2
| Revision Date: 3/6/2020
Troubleshooting Guide:
CX Series Training Cycle
Date:
12/18/2019
General Troubleshooting
(T
C)
O
Models Affected:
2018 Training Cycles:
CXP (FC24), CXM (FC23) & CXC (FC20)
and
Using this Guide
| Revised by: JS
sections before
Matrix CX Cycles
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Table of Contents
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Related Manuals for Matrix CX Series
Summary of Contents for Matrix CX Series
- Page 1 CXP (FC24), CXM (FC23) & CXC (FC20) URPOSE Use this document to troubleshoot Matrix Indoor Training Cycles. The Console section applies to the CXP console only; the Frame section applies to all model frames (CXC, CXM, and CXP). The intended users are Matrix (Johnson) Customer Tech Support Representatives &...
-
Page 2: General Troubleshooting
• To access Service Modes: From idle: Press & hold “MATRIX” logo for ~5 seconds, then type 3001 enter. From workout: Press the “Hamburger” button in upper right. Press & hold on “Options” in upper left until keypad appears, then type 3001 enter. - Page 3 Automatic updates via RSCU are preferred over manual USB updates. • If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or Power failure. 3/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 4 • Refer to “Battery Information” Appendix Figure 1 - LCB (referenced above) Figure 2 - Charging Chart (referenced above) 4/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 5 Be mindful that Touchscreen failures may be reported as freezing. 5/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 6 TFT-LCD module is Lines or missing pixels available in Service replaceable, if tech Unable Replace console on display Menu to confirm is capable Additional Information 6/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
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Page 7: Touch Response
Properly cleaning the touchscreen is commonly all that’s required to resolve. • Spraying cleaner directly on the screen is not recommended. Spray cleaner on a cloth and wipe the screen with it. 7/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles... - Page 8 If you swap LCBs or Consoles between bikes to troubleshoot, be sure to return them to their original frames, as they contain critical calibration data. 8/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 9 Error Codes with a standardized 4-character alphanumeric ID are described in the Error Code List and typically relate to hardware failures. This topic relates to software error messages. 9/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 10 Failures are frequently with the network, and not related to our equipment. • Consoles are programmed to automatically connect to npwireless or rd02. Matrix Tech Support can provide the password, if appropriate. Facilities may have their own networks installed. 10/16 | Version: 2...
- Page 11 RFID issues are difficult, because we can’t be responsible for the integrity of the device the customer is attempting to connect. Consider that failures may be with the other device – not our equipment. 11/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 12 If ‘resistance_pos’ is 0 or greater than 30000, or does not change when the Resistance Lever is moved, check all wiring connections & cables for damage before replacing parts. 12/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
- Page 13 CXP (FC24): 1000407507 CXM (FC23): 1000411467 CXC (FC20): 1000411467 • Details on many of these frame failures can be found on the CX series product pages in Online Remedy. 13/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS...
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Page 14: Change Log
Incorporated changes. Prepared to publish. 12/18/19 R. Templeton Further edits. Ready to publish. Made multiple changes to “Frame” section flowchart to reflect new 3/6/2020 J. Sleppy flywheel failure mode. 14/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles... -
Page 15: Power And Battery
The bike has not been used for an extended period (~1 month or longer) • The situation dictates that the bike must be useable while pedaling under 75 RPM for extended periods 15/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles... - Page 16 Lit Green: Primary mode (LCB active) Off: Secondary mode (LCB passive) Communication status Change LCB Status by commanding one time (?) Console power Further detail is under development. 16/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles...
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