Matrix CX Series Troubleshooting Manual page 5

F /S
REEZING TALLING
Frozen, Boot, Lock, Crash
Console display is on,
but unresponsive
Additional Information
•
"Freezing" and "Stalling" (and synonyms) are very general words that mean different things to
different people. In this Guide, they are taken to mean the console display is on, objects on the
screen may or may not be moving, but no touch or button response is recognized. Be mindful that
Touchscreen failures may be reported as freezing.
5/16 | Version: 2 | Revision Date: 3/6/2020
Hold the console button
for 10 seconds, until the
screen turns off. Wait
30 seconds; press the
console button to turn
back on
| Revised by: JS
Check for updates
and update to latest
software version, if
able.
Update via USB, if
unable to update via
WiFi and not already
at latest version.
Failure follows console
T C
O
Consider Power &
Battery topic
Failed console works
Swap console
with another
bike, if able
Record all details of
how/when freeze
occurs in Action
Plan.
Replace console
Matrix CX Cycles