Matrix CX Series Troubleshooting Manual page 10

I C
NTERNET ONNECTION
Wi-Fi, Signal, Network
Can t connect to WiFi
Additional Information
•
Internet issues are difficult, because we can't be responsible for the internet at customer sites.
Failures are frequently with the network, and not related to our equipment.
•
Consoles are programmed to automatically connect to npwireless or rd02. Matrix Tech Support
can provide the password, if appropriate. Facilities may have their own networks installed.
10/16 | Version: 2 | Revision Date: 3/6/2020
WiFi connectivity is
optional. Check Verify facility
order that WiFi- internet & access
enabled consoles point integrity
were delivered.
| Revised by: JS
Attempt connecting to
a HotSpot/Jetpack. (Not
Yes with customer WiFi
customer-provided
network. Connected?
No
Remove console
from bike & remove
rear cover. Inspect
that the WiFi board Didn t fix?
is installed properly
& antenna
connected.
Matrix CX Cycles
T C
O
Problem is likely
configuration
Replace Console