Network Connection Error - CaptionCall 78T User Manual

Network Connection Error

This is the most common alert and often the
simplest to fix.
1. Locate the thin black cord labeled Power
on the back on your phone. Unplug for
one FULL minute.
2. Plug the power cord back into the phone.
The phone screen should display the
CaptionCall logo. Wait one FULL minute after
the logo disappears to see if the correct
time is displayed at the top of the screen.
C U STO M E R S U P P O RT
Email: support@captioncall.com
Phone: 1-877-557-2227
If the correct time is displayed, you are
connected to the network. Use phone as
usual. If the time does NOT update, go on
to these steps:
3. Close any error messages (like Network
Connection Error) by touching the x in
the upper corner.
4. Press Settings in the bottom left corner of
the touchscreen. Scroll to the NETWORK
section and touch Wireless.
5. Make sure the green ON button is
highlighted. If not, touch ON to activate.
6. You will see a list of wireless network
names. Scroll to find your home Wi-Fi
network name. It should be green and
say Connected next to it. If not, touch the
name or your wireless network.
7. A new screen will request your Network
Key. In the empty box to the right, enter
your network password. Remember that
passwords are case sensitive, so they
require the correct combination of upper
and lowercase letters. You can delete an
old password that appears by pressing
the delete button on the screen keypad.
8. Touch the green Save checkmark in the
top left corner. The phone will try to
reconnect to the network. Wait one FULL
minute for the correct time to appear at
the top of the screen.
If the correct time still does not update,
or if you get an error message, please
contact Customer Support: 1-877-557-
2227. We are happy to help you Monday
through Friday, 7am–8pm MT, Saturday
and Sunday, 8am–5pm MT.
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