CaptionCall 78T User Manual page 9

How can there be no cost for CaptionCall service?
CaptionCall is fully funded thanks to the Americans with
Disabilities Act (ADA), which requires that all people be able to
communicate effectively by telephone, regardless of hearing
ability. CaptionCall is an effective telephone solution for eligible
people with hearing loss.
The ADA requires telephone companies to support the cost of
telephone relays that make captioning possible. The expense
for internet Protocol Captioned Telephone Service (iP-CTS) is
typically passed on by telephone companies to their users as a
surcharge from the telephone companies and collected in the
Telecommunications Relay Services (TRS) Fund. This TRS Fund
is supervised by the Federal Communications Commission
(FCC) and pays for multiple relay services, including CaptionCall.
The FCC compensates CaptionCall for providing its captioning
service. CaptionCall chooses to distribute captioning phones at
no cost to eligible people so they can access captioning service.
There is no customer cost for the phone and captioning service
from CaptionCall.
Who may use CaptionCall?
The CaptionCall service is available only to individuals who
have a hearing disability that necessitates the use of telephone
captioning. People who have hearing loss but do not need
captioning service and can easily communicate on a standard
phone are not eligible for the service.
All calls using the CaptionCall service must include the registered
user of the captioning service. People who do not need captions
to utilize the phone fully, are prohibited from using captioning.
Users who do not need captioning are instructed to not turn on
captions or to use a different telephone.
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