CaptionCall 78T User Manual page 6

IMPORTANT: E911 calls on the CaptionCall Mobile App
We hope you'll enjoy captioning on your mobile phone—
and we hope you understand an important limitation.
Enhanced 911 (E911) associates an address with your phone
number to help emergency responders locate you when you are
using CaptionCall Mobile. If you are not at that address during
an emergency, you must give your location when you call 911.
Sticks on your phone. Sticks in your memory.
Attach the E911 sticker to your mobile phone to remind you to:
• Update your E911 address. When you activated the
CaptionCall Mobile App, you provided CaptionCall with your
Emergency Calling Service address. If you call 911 using
CaptionCall Mobile, this is the address that will be transmitted
to emergency services. To update, go to Settings in the app,
touch Emergency Address, then Edit.
• Tell 911 your current location. If you are NOT at the address
registered with Emergency Calling Services, tell 911 dispatch
where you are.
• Know the limitations of E911. E911 service on CaptionCall
Mobile may be limited or unavailable if there is a lack of data
coverage by your mobile carrier, if your phone battery is low or
dead, or if internet service is unavailable.
• Use 911 without captions, if needed. If you can't reach 911
using the CaptionCall Mobile App, you may be able to connect
using your standard mobile phone service. E911 may be able
to locate your phone, but you will not be able to communicate
using captions.
Need help? We'd be happy to verify or update your emergency
address and answer any questions. 1-877-557-2227 or
support@captioncall.com
An E911 sticker is included on page 4 of the
printed User Guide that came with your
CaptionCall phone. If you need another sticker,
we're happy to help. Contact 1-877-557-2227 or
support@captioncall.com
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