CaptionCall 67TB User Manual
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CaptionCall 67TB User Manual

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CaptionCall 67TB Phone
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JOHN WORRALL
June 30, 2025

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EDWARD LOPEZ
June 20, 2025

how can I retrieve saved captions

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Summary of Contents for CaptionCall 67TB

  • Page 1 CaptionCall 67TB Phone User Guide...

  • Page 3: Table Of Contents

    Key Parts of Your CaptionCall Phone . . . . . . . . . . . . . . . . .
  • Page 4 Choose the CaptionCall Answering Machine as Your Default . . . . . . . . . . . . . . . .
  • Page 5 Customer Support 1-877-557-2227 Page 5...

  • Page 7: Welcome

    Welcome...
  • Page 8 Page 8 Welcome...

  • Page 9: How Captioncall Works

    . The touchscreen display is a unique and powerful feature of the CaptionCall phone . The most important use of the display is to show the text of your captioned telephone calls . Other uses for the display are: •...
  • Page 10 Handset High Volume Alert Displays when phone volume could be harmful to residual hearing . Switch Hook Button Press to hang up a call . Speaker For use with the speakerphone feature . Missed Call Button Alerts you to missed calls . Press to view missed calls and easily return them .

  • Page 11: Key Parts Of Your Captioncall Phone

    Key Parts of Your CaptionCall Phone Touchscreen Display Shows captions and lets you interact with the phone interface . Speakerphone Button Press to turn on speakerphone, even when the handset is still in its cradle . Volume Control Knob Controls both call volume and ringer volume .

  • Page 12: The Back Of Your Captioncall Phone

    The Back of Your CaptionCall Phone Stand Release Button Press this button to adjust the angle of your stand . Telephone Line Port Ethernet (LAN) Port Power Cable Port Page 12 Welcome...
  • Page 13 Adjustable Stand CaptionCall Phone Identification and Return Information Handset Port Customer Support 1-877-557-2227 Page 13...

  • Page 14: Touchscreen

    Saved Calls Access previous captioned calls . Messages Caption voicemail or answering machine messages . Settings Controls for your CaptionCall phone . Help Use this button to guide you through the various functions of your CaptionCall phone . Page 14 Welcome...
  • Page 15 Scroll Buttons Scrolling can be performed by either sliding your finger up and down the screen or by touching these buttons . Customer Support 1-877-557-2227 Page 15...

  • Page 17: Phone Basics

    Phone Basics...

  • Page 18: Captions

    Turn Captions On Manually If you choose to turn captions on manually, simply touch the large green button on your CaptionCall screen to turn on captions during your call . When answering calls: 1 . Touch the “Turn On Captions” prompt on the touchscreen .

  • Page 19: Turn Captions On Automatically

    Turn Captions On Automatically If you are using captions for most of your calls, you may prefer to have captions start automatically . You can manage the caption default options in the Settings menu under Captions . To enable captions for all calls automatically, select Settings>Call Defaults and check the box next to Captions Always On .

  • Page 20: Make Captioned Calls

    Make Captioned Calls 1 . Pick up the handset OR press the Speakerphone button . If using the speakerphone, the Speakerphone button will light up in green and a dial tone will sound . 2 . If captions are set to turn on automatically, captions will begin once the call is connected .

  • Page 21: Return A Missed Call

    “Turn On Captions” prompt that displays . Dial From a Recent Call 1 . Touch the CaptionCall phone screen to wake the phone or touch the Home button . 2 . A list of your Recent Calls will display .

  • Page 22: Adjust Handset/Speaker Volume

    Adjust Handset/Speaker Volume While in a call, you can adjust the volume on your handset or speakerphone to a level you are comfortable hearing . 1 . Pick up the handset or press the Speakerphone button . 2 . Turn the Volume knob to adjust call volume . •...
  • Page 23 The Volume meter and knob light will turn to red when the volume exceeds a safe volume . Also, a warning will display in the handset cradle . Helpful Hints When the volume is set to high but not dangerous levels, the volume will stay the same for all subsequent calls .

  • Page 24: Volume Boost

    The Volume Boost feature is designed to increase the CaptionCall phone volume for those who may need extra amplification . To enable Volume Boost, visit the Settings section of your CaptionCall phone, select Call Defaults, and scroll down until you see Volume Boost .

  • Page 25: Call Options Menu

    Call Options Menu When in a call, the Call Options menu allows you to turn off captioning, access your Phonebook and adjust settings for the current call . Turn captions off by touching Off . When in a call, if you need to access your Phonebook to look up a contact: 1 .

  • Page 26: Mute A Call

    5 . Select a contact to display their contact information . When in a call, if you need to adjust the text size or screen brightness: 1 . Select Options . 2 . Select Settings . The available settings will display . 3 .

  • Page 27: Help Screens

    Help Screens Any time you see the Help button in the lower left corner of the phone, you can touch it to view a Help screen for the function you’re currently using . Touch the Help button to display the Help screen for the page . Helpful Hints Use your finger to swipe up and down the screen as needed to view all the information .

  • Page 28: Back Button

    Back Button The Back button will display at the top of screens that are part of an overall function (like Phonebook, Help or Settings) . The button displays an arrow pointing to the left and the name of the screen you were on previously . Touch the Back button to return to the previous screen .
  • Page 29 Customer Support 1-877-557-2227 Page 29...

  • Page 31: Recent Calls

    Recent Calls...

  • Page 32: View Recent Calls

    Use your finger to swipe up and down the list as needed to view all recent calls . View Recent Calls 1 . Touch the CaptionCall phone screen to wake the phone or touch the Home button . 2 . The Recent Calls list is displayed .

  • Page 33: View Only Missed Calls

    Call Detail screen will display . View Only Missed Calls When the Missed Call button on the CaptionCall phone is red, you have missed one or more calls . 1 . Press the Missed Call button to view your list of missed calls .
  • Page 34 2 . Use the speakerphone or pick up the handset . 3 . If captions are set to turn on automatically, captions will begin once the call is connected . If captions are not set to start automatically and you want captions for your call, touch the “Turn on Captions”...
  • Page 35 • Touching the date will call the number • Touching Saved Call will display the captions from the call Touch Delete This Call to delete the call from the Call History list . You will be prompted to confirm you want to delete the call . Deleting a call will not delete a saved contact from your Phonebook .

  • Page 36: Edit The Recent Call List

    Edit the Recent Call List Recent Calls can be deleted individually or all at once from the Recent Calls screen . To delete individual calls: 1 . Touch the Edit button near the upper left corner . 2 . Touch the red delete icon next to an individual entry .
  • Page 37 3 . Touch the delete button that appears next to the individual entry . To delete all calls: 1 . Touch the Edit button near the upper left corner . 2 . Touch the Delete All Calls button and confirm your choice . Customer Support 1-877-557-2227 Page 37...

  • Page 39: Phonebook

    Phonebook...

  • Page 40: View The Phonebook

    The Phonebook feature lets you save contacts on your phone for easy dialing . You can save multiple numbers for each contact and use CaptionCall’s online service to assign a photo or image for each contact . View the Phonebook 1 .

  • Page 41: Add A Contact

    Add a Contact 1 . Touch the Phonebook button . The Phonebook is displayed . 2 . Touch the Add Contact button . The Create Contact screen is displayed . 3 . Touch the First Name field on the screen to view the keyboard and type in the first name;...
  • Page 42 4 . When adding a phone number, use the on-screen dial pad to enter numbers and the drop-down menu to select a phone type . 5 . When finished, touch the Save button . 6 . The new contact will now display in the Phonebook . Helpful Hints •...

  • Page 43: Call A Contact

    5 . If captions are set to turn on automatically, captions will begin once the call is connected . If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen . Customer Support 1-877-557-2227...

  • Page 44: Create A Favorites List

    Create a Favorites List Your Favorites list allows you to select frequent contacts for quick access . To see your Favorites list, touch the Favorites button at the top right of the Phonebook screen . To add a contact to Favorites: 1 .

  • Page 45: Edit A Contact

    Edit a Contact 1 . Open the Phonebook and select the contact you want to edit . Touch the contact so the Contact Detail screen is displayed . 2 . Touch the Edit button on the left . The Edit Contact screen is displayed . 3 .

  • Page 46: Delete A Contact

    2 . Touch Delete . 3 . A confirmation window is displayed to verify whether you want to delete the contact or keep it . 4 . Touch Delete to remove the contact from your CaptionCall phone . Page 46 Phonebook...

  • Page 47: Add A Contact Online

    Add a Contact Online You can easily add contacts via your online CaptionCall account . Once a contact is created online, it will be automatically available on your CaptionCall phone . You can also add photos to your contacts online .
  • Page 48 • Check the box at the top left to add this contact to your Favorites list, or leave it blank to just add it as a regular contact • If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact •...
  • Page 49 Import contacts Contacts can be imported from a directory you already have on your computer . These must be VCF files in order for the system to import the list . To import contacts: 1 . Click Import Contacts . The Import Contacts screen will display . 2 .
  • Page 50 Upload photos You can also upload photos without adding them to contacts . This allows you to have a group of photos in place as you create your contacts . To upload a photo: 1 . Click Upload Photo . The Upload Photo window will display . 2 .
  • Page 51 Customer Support 1-877-557-2227 Page 51...

  • Page 53: Saved Calls

    Saved Calls...

  • Page 54: Save A Conversation

    Save a Conversation Saved conversations are any captioned calls that you choose to save on your CaptionCall phone . These conversations are saved until you choose to delete them . Some reasons to save captioned calls include: • Saving an important conversation from a family member •...

  • Page 55: View A Saved Conversation

    View a Saved Conversation Viewing the captions of your saved conversations is easy . 1 . Touch the CaptionCall phone screen to wake the phone, or touch the Home button . 2 . Touch the Saved Calls button . The Saved Calls screen will display .

  • Page 56: Edit The Saved Call List

    Helpful Hints • Your saved conversations remain available until you delete them • While the Saved Call is open, touch the Delete button to delete the current conversation Edit the Saved Call List Saved Calls can be deleted individually or all at once from the Saved Calls screen . To delete individual calls: 1 .
  • Page 57 3 . Touch the delete button that appears next to the individual entry . To delete all calls: 1 . Touch the Edit button near the upper left corner . 2 . Touch the Delete All Calls button and confirm your choice . Customer Support 1-877-557-2227 Page 57...

  • Page 59: Messages

    Messages...
  • Page 60 The Messages button allows you to caption voice messages . When you first set up the CaptionCall phone settings or touch the Messages button, you will get the chance to choose the voice message source that is best for you . There are three ways to caption voice messages on the CaptionCall phone: •...

  • Page 61: Choose The Captioncall Answering Machine As Your Default

    Your Default To use the built-in answering machine, following these steps: 1 . On your CaptionCall phone, visit the Voice Messages settings by selecting Settings and scrolling down to Voice Messages near the bottom of the screen . 2 . Touch Built-In Answering Machine .
  • Page 62 . If you use a provider voicemail service, you may want to contact your phone company to change the settings so your voicemail ring count is set higher than the CaptionCall answering machine ring count .
  • Page 63 Helpful Hints If you want to add your own personal greeting, use the Custom Greeting option to record your own outgoing message . You can re-record your greeting at any time . To record a custom greeting, select Custom Greeting . Then, touch the Record button to begin recording and the Stop button when you are finished .
  • Page 64 To listen to your messages: 1 . Touch the Messages button . 2 . Select a voice message from the list . 3 . Your message will now play and be captioned . Plus, you can easily save the captions or call someone back right from the Messages screen . 4 .

  • Page 65: Choose Provider Voicemail As Your Default

    If someone calls while you are already in a call using the CaptionCall phone or listening to a message on the CaptionCall phone, the caller will not be able to leave a message . Some people prefer to leave their provider voicemail as a backup method for this scenario .

  • Page 66: Choose Standalone Answering Machine As Your Default

    Your Default To use a standalone answering machine with CaptionCall, follow these steps: 1 . On your CaptionCall phone, visit the Voice Messages settings by selecting Settings and scrolling down to Voice Messages near the bottom of the screen .
  • Page 67 Customer Support 1-877-557-2227 Page 67...

  • Page 69: Bluetooth

    Bluetooth...

  • Page 70: Turn On Bluetooth

    The Bluetooth feature enables you to connect the CaptionCall phone to Bluetooth headphones/headsets, streamers, and other electronic devices via a short-range wireless connection . With CaptionCall and Bluetooth, you can choose how you want to receive the CaptionCall phone audio: • Using the phone handset or speakerphone •...
  • Page 71 3 . Touch the Bluetooth On button . Selecting the Bluetooth On button will begin the process of searching for available devices . Selecting the Bluetooth On button does not automatically connect the CaptionCall phone to your Bluetooth compatible device . Customer Support 1-877-557-2227 Page 71...

  • Page 72: Pair With A New Device

    . Make sure you are familiar with the Bluetooth compatible device before trying to pair it to the CaptionCall phone and that the device is turned on and in discovery mode . It may take a minute for the CaptionCall phone to connect to the Bluetooth device .
  • Page 73 5 . Touch the Pair button next to the device you wish to connect . 6 . Wait for Pairing to begin . 7 . Once the pairing process is completed, the connecting process will begin automatically . Customer Support 1-877-557-2227 Page 73...

  • Page 74: Disconnect A Device

    . Disconnect a Device Disconnecting a device will stop the CaptionCall phone from reconnecting to an unwanted Bluetooth device . Disconnecting from a previous device is required in order to connect to a new device . Also, you will automatically disconnect from a previous device if you connect to a new one .

  • Page 75: Rename A Device

    4 . Touch the Disconnect button . 5 . Wait for the CaptionCall phone to navigate back to the device list . Rename a Device You can rename your already connected devices in order to easily identify which device is which in the CaptionCall phone device list .

  • Page 76: Forget A Device

    4 . Touch the Rename button . 5 . Enter a new name for the device using the CaptionCall touch screen . 6 . When finished, press the Save button . Forget a Device Forgetting a device enables you to remove an unwanted device under your paired devices section .
  • Page 77 3 . Touch the Options button next to the paired device you wish to forget . 4 . Touch the Forget button . 5 . A confirmation window is displayed to verify you want to forget the device . Customer Support 1-877-557-2227 Page 77...

  • Page 78: Connect To An Already Paired Device

    Connect to an Already Paired Device Connecting to already paired devices makes it easy to navigate between two or more Bluetooth compatible devices that you may have paired with the CaptionCall phone . 1 . From the Recent Calls screen, touch the Settings button in the lower left corner .
  • Page 79 4 . Touch the Connect button . 5 . Wait for the device to Connect . 6 . Once connected, the CaptionCall phone will return to the Bluetooth menu and show the device as connected . Helpful Note: Any currently connected Bluetooth devices will automatically disconnect when you connect to a new device .

  • Page 80: Communicate On Your Bluetooth Device

    Communicate on Your Bluetooth Device When your desired Bluetooth device is connected to the CaptionCall phone, you are able to listen and talk via your Bluetooth device . The call captions will still appear on the CaptionCall phone screen .

  • Page 81: Hang Up A Call

    Hang Up a Call To hang up a call, you must manually hang up the Bluetooth device, CaptionCall Handset or CaptionCall speakerphone . The other party hanging up will not end the call . Helpful Hints The phone audio will default to the source that is first used to pick up the phone . If you use your Bluetooth compatible device to answer a call, the audio will go to the device .
  • Page 82 1 . Make sure that your device has Bluetooth turned on and is in discovery mode . 2 . Make sure that your device is close to the CaptionCall phone 3 . Touch the Try Again button to attempt to connect again 4 .
  • Page 83 Customer Support 1-877-557-2227 Page 83...

  • Page 85: Settings

    Settings...

  • Page 86: Call Defaults

    Settings will let you set your phone’s defaults, and you can troubleshoot and control many of your CaptionCall phone’s functions . Helpful Hints Touch the Home button to return to the Recent Calls screen . Call Defaults Call Defaults lets you permanently set captions, override the volume reset and select your preferred captions language .

  • Page 87: Display Settings

    Volume Boost Selecting this check box enables Volume Boost and will increase the CaptionCall phone volume for those who may need extra amplification . Display Settings Display Settings allows you to control the sort order of your contact list, the text size of captions and the brightness of the display .

  • Page 88: Adjust The Ringer

    Touch one of the Brightness buttons to select your default brightness setting . Adjust the Ringer Ringer settings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls . To adjust ringer settings: 1 .
  • Page 89 Helpful Hints • You can turn your ringer off by touching Ringer Off . No sound will play while the ringer is set to off • You can also set your phone’s screen to flash on an incoming call . Touch the box next to “Flash screen on incoming call”...

  • Page 90: Amplification Settings

    Amplification Settings The Amplification settings screen lets you select from a list of audiogram setting options to boost the volume of specific frequencies . 1 . Touch Amplification on the Settings menu . The current amplification setting is displayed . 2 .
  • Page 91 Select one of the options from the menu to view its audiogram . You can also select Custom and, using the touchscreen, drag the amplification to the levels that you prefer . The custom option will remain as you set it until it is changed or switched to one of the preset levels .

  • Page 92: Network

    Network The Network settings screen displays the connection status of your CaptionCall phone to your wired and/or wireless network . To check/adjust/update Network settings: 1 . Touch Network in the Settings menu . The current network settings display . 2 . Look at the text in the button next to both Wired Network and Wireless Network .
  • Page 93 Wired Network Settings The Wired Network settings screen displays the current wired network settings of your CaptionCall phone and lets you configure these settings . The DHCP (Dynamic Host Control Protocol) network setting is enabled by default . DHCP automatically assigns network settings to your CaptionCall phone, including: •...
  • Page 94 The Wireless Network settings screen lets you select a wireless network to use with your CaptionCall phone . Note: If your CaptionCall phone is already connected to a wireless network, the name of the network will be displayed in green letters .
  • Page 95 (key) required by the wireless network you have selected . 5 . Touch the Save button to save the password . 6 . Touch the Save button to save all changes . The CaptionCall phone will then attempt to connect to the selected wireless network .
  • Page 96 Run Diagnostics Touch the Network Diagnostics button if you are experiencing network problems with your phone or if you are asked to do so by Technical Support . If any of the diagnostics fail, they will be marked with a red X and a Details button will display on the right .

  • Page 97: Time Zone

    Time Zone The Time Zone screen displays a map of time zones and lets you select the correct time zone for your location . To select your time zone using the Time Zone map: Touch the state you live in on the displayed map . The time zone for that state will change to green on the map .

  • Page 98: Voicemail

    Voicemail You can choose to receive messages from the built-in answering machine, provider voicemail or a standalone answering machine . See the Messages section of this User Guide for more information . Page 98 Settings...

  • Page 99: About

    About This is a list of information about your CaptionCall phone . Customer Support 1-877-557-2227 Page 99...

  • Page 100: Troubleshooting

    . Check that the telephone line is connected to the back of the phone (see The Back of Your CaptionCall Phone on page 12) . If the telephone line is connected, contact your telephone provider for more assistance .

  • Page 101: Technical Specifications

    Technical Specifications This device complies with Part 15 of the FCC rules . Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation . Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment .
  • Page 102 US:AAAEQ##TXXXX . The digits represented by ## are the REN without a decimal point (e .g ., 03 is a REN of 0 .3) . If this CaptionCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required .

  • Page 103: Copyright & Trademarks

    4215 S. Riverboat Rd., Salt Lake City, UT 84123 ©2017 CaptionCall, LLC . All rights reserved . Patent information: www .captioncall .com/ip CaptionCall, Life is Calling, SilkScroll, and the Spiral C mark are registered trademarks of CaptionCall, LLC . Customer Support 1-877-557-2227...

  • Page 104: Important Safety Instructions

    Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool •...
  • Page 105 Customer Support 1-877-557-2227 Page 105...
  • Page 106 123-0617...

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