CaptionCall 57T User Manual
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CaptionCall 57T User Manual

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Summary of Contents for CaptionCall 57T

  • Page 1 user guide...

  • Page 2: Table Of Contents

    Adding Contacts............51 • Managing Contacts ............61 The Fine Print • Captioning Voicemail Messages ........75 • About This User Guide ..........138 • Saving Conversations .............86 • FCC Notices ...............139 • Viewing Saved Conversations ........89 • Editing the Saved Conversations List ......93 CaptionCall...

  • Page 3: Getting Started

    getting started user guide...

  • Page 4: Finding What You Need

    User Guide. Call Us If You Need Help If you need any help at all with the CaptionCall phone, please call us. You can even send us an email if your question isn’t all that urgent.
  • Page 5 Finding What You Need The images below show how to open the phone’s built-in Help. Step 3 — Touch the Back button to return to the original screen Step 1 — Touch the Help button Step 2 — Read the Help text that appears user guide...

  • Page 6: Setting Up The Wireless Network Feature

    You should be able to However, if you would like the CaptionCall phone to connect to a wireless quickly connect to your wireless router if you have the required information (that is, know router (using the 802.11b/g/n protocols), you will have to turn on and...
  • Page 7 Setting Up the Wireless Feature Step 2: Press the Menu button located below the display screen. Pressing the Menu button will display the Menu screen shown below. The buttons on the Menu screen provide access to the phone’s main features. Menu screen Settings button Step 3: Touch the Settings button on the Menu screen.
  • Page 8 The Settings screen will then appear as shown below. The buttons on this screen provide access to the phone’s individual configuration screens. The Network button is used to change the wired or wireless network settings. Network button Step 4: Touch the Network button. CaptionCall...
  • Page 9 Setting Up the Wireless Feature The Network Settings screen will then appear as shown below. You use the buttons on this screen to open the Wired Network Settings (Ethernet) and the Wireless Network Settings screens. The Network Diagnostics button is used to help identify network problems.
  • Page 10 “SSID” is an acronym for “Service Set IDentifier.” The SSID is the public name that is broadcast by the wireless router. Step 6: Touch the Enable Wireless check box to turn on wireless. The phone will then try to discover all nearby wireless routers (SSIDs). CaptionCall...
  • Page 11 Setting Up the Wireless Feature All routers (SSIDs) discovered by the phone will be listed as buttons on the screen (one SSID button is shown in the image below). If the phone cannot automatically connect to your router, you probably have to enter a key (password).
  • Page 12 Step 8: Use the keyboard to carefully enter the key. Step 9: Touch the Save button to connect to the router. You will then be back at the Wireless Network Settings screen. The text on the SSID button will have turned green to indicate the connection. CaptionCall...
  • Page 13 Setting Up the Wireless Feature If you need to troubleshoot problems or make other changes, you will have to open the Advanced Wireless Settings screen shown below. To do so, touch the Advanced Setup button on the screen. Drop-down lists and fields for custom settings The steps that follow below describe using the controls on the Advanced Wireless Settings screen to make custom settings.
  • Page 14 If Your SSID Is Hidden Touching the SSID drop-down list will display a list of all nearby wireless CaptionCall does not support “hidden” SSIDs routers discovered by the phone. The SSIDs are listed in descending order (i.e., routers that do not broadcast their of signal strength (i.e., higher in the list means a stronger signal).

  • Page 15: Practice Using The Touchscreen Display

    About the Display The touchscreen display is a unique and powerful feature of the CaptionCall phone. The most important use of the display is to show the text of your captioned telephone calls. Other uses for the display are: •...
  • Page 16 Practice Using Touch Display To practice using the touchscreen display, follow these steps: Step 1: Locate the parts and buttons around the display screen. CaptionCall Light Shows whether the captioning service is on or off Switch hook button Press to hang up a call Handset volume controls and light Press + for higher volume or —...
  • Page 17 Practice Using Touch Display The Menu screen will then appear as shown below. The buttons in the center of the screen are used to access the phone’s major features. Notice the X (Close) button at the top-left corner. Touching this button closes the Menu screen and returns you to the previous screen.
  • Page 18 There is no X (Close) button because the Recent Calls screen is one of the “main” screens of the user interface. Step 4: Touch the screen anywhere, then drag your finger upward. CaptionCall...
  • Page 19 Practice Using Touch Display To scroll the image on the display screen, touch the screen and then drag your finger upward or downward. The image will move as you drag your finger. The image below shows the Recent Calls screen scrolled upward. List of names has changed after scrolling Position Indicator has...
  • Page 20 Mobile number is orange in this example. Two phone numbers are shown for this caller because “Emily Winthrop” has already been added to the Contacts list. The buttons on the screen will be somewhat different for calls that do not have a contact record. CaptionCall...
  • Page 21 Practice Using Touch Display Step 7: Touch the screen and then drag your finger upward. After scrolling the screen upward, the bottom portion of the Call Details screen will then appear as shown in the image below. Back button Position Indicator has moved down Delete This Call button was revealed...
  • Page 22 Name of screen If you like, you can spend some more time now practicing your scrolling and selecting skills. After you feel you’ve practiced enough, go on to the next section to learn how to use your CaptionCall phone’s main features. CaptionCall...

  • Page 23: Setting Up Captions

    setting up captions user guide...

  • Page 24: Setting Up Captions Setting Up Captions

    You can set your phone to automatically caption your telephone calls or you can choose to caption your calls manually. If you caption most of your calls, you’ll probably want to set your phone to caption automatically. To set your captioning preference, follow these steps: CaptionCall...
  • Page 25 Setting Up Captions Step 1: Press the Menu button located below the display screen. Pressing the Menu button will display the Menu screen shown below. user guide...
  • Page 26 Setting Up Captions Step 2: Touch the Settings button. The Settings screen will then appear as shown in the image below. CaptionCall...
  • Page 27 Setting Up Captions Step 3: Touch the Captions button Touching the Captions button will display the Caption Settings screen as shown in the image below. Touch the check box next to Captions Always On to enable captioning by default. Touch the Save button to save the setting. user guide...
  • Page 28 CaptionCall...

  • Page 29: Using Your Phone

    Making Phone Calls Making Captioned Phone Calls To make a call using the CaptionCall phone, follow these steps: Step 1: Pick up the handset and dial using the keypad. Step 1 — Adjust the handset volume Press + for more volume or — for less Step 2 —...
  • Page 30 As your call is being connected, you’ll see text appear on the display similar to the sample shown below. When you see the message “Your call will now be captioned,” your phone is connected to the CaptionCall service. You will then see captions from that point forward during the call.
  • Page 31 Making Phone Calls When the person you called starts talking, you’ll see captions appear on the display showing what that person is saying to you. The image below shows a captioning example. Notice the dots between some words in the captioning.
  • Page 32 If the Power Should Go Out You may have to wait for a moment before the captioning service starts. The CaptionCall phone requires a constant connection to A/C power in order to work. If you think you did not see captioning for the first few words spoken by This requirement is similar to that of most the caller, you can ask the caller to repeat him/herself.

  • Page 33: Turning Captions Off During Calls

    Turning Captions Off Turning Captions Off During Calls When captioning is enabled by default, you can make a call without captioning by following these steps: Step 1: Pick up the handset and dial using the keypad. Step 1 — Adjust the handset volume Press + for more volume or —...
  • Page 34 Step 3: Touch the Off button to turn off the captioning service. After touching the Captioning Off button, captioning will stop. You can turn captioning back on during this call by pressing the Menu button on the front panel again and then touching the Captioning On button. CaptionCall...

  • Page 35: Using The In-Call Menu

    Using the In-Call Menu Using the In-Call Menu To look at a contact record during a call, follow these steps: Step 1: During a phone call, press the phone’s Menu button. Pressing the Menu button will reveal the pop-up menu as shown below. About the Captioning Buttons You can turn the captioning service on and off during an active call.
  • Page 36 For example, if you wanted to see a list of your contacts that start with the letter “A,” you would touch the A button on the keyboard. Step 3: Touch the letter for the group of contacts you want to see. CaptionCall...
  • Page 37 Using the In-Call Menu The sample image below shows a list of contacts for the letter “A.” In this example, the phone has only one contact for the letter “A” and this one contact also happens to be a favorite contact (as shown by the star icon). List of contacts that start with the letter “A”...
  • Page 38 You can now see the phone number(s) stored for that contact. This feature can be useful if you want to be able to give the person you are talking to the contact’s phone number. Step 5: Touch the Back button to exit the contact pop-up menu. CaptionCall...
  • Page 39 Using the In-Call Menu To change certain settings during a call, follow these steps: Step 1: During a phone call, press the phone’s Menu button. Pressing the Menu button will reveal the pop-up menu as shown below. Settings button Step 2: Touch the Settings button. user guide...
  • Page 40 Back button You can change the Text Size and/or Brightness settings during an active phone call. Step 3: Touch a button to make change(s) or run diagnostics. Step 4: Touch the Back button to exit the settings pop-up menu. CaptionCall...

  • Page 41: Using Mute

    Using Mute Using Mute You can mute your side of the audio on your captioned calls by using the Mute button on the left side of the screen. Touching the Mute button will turn it red, indicating that mute is activated.

  • Page 42: Reviewing Recent Calls

    The Recent Calls screen will appear on the display whenever you wake up the phone. So in a sense, the Recent Calls screen is the “go-to” screen for the CaptionCall phone. All of Your Made, Received, and Missed Calls The Recent Calls screen is your “go-to”...
  • Page 43 Reviewing Recent Calls To review the list of your recent calls, follow these steps: Step 1: If the screen is blank or shows the time, touch the screen. Time/Date Display About the Time/Date Display You’ll be able to see the Time/Date display on the screen until the backlighting dims out after a couple of minutes.
  • Page 44 (incoming, outgoing, missed) Date of call Type of number icon (mobile, home, office) Step 3: Touch any call in the list that you want to examine. You can look at detailed information for any of the calls in the list. CaptionCall...
  • Page 45 Reviewing Recent Calls The Call Detail screen will then appear as shown below. In this example image, the person who called is named “Emily Winthrop.” There are two phone numbers stored in the contact record for Emily. Back button Contact’s name Contact’s phone numbers There’s one more button on this screen, which you can scroll to see.
  • Page 46 The Delete These Calls button is used to remove calls from this phone number from the Recent Calls screen. The See More button is used to show a list of all the calls that were recently made to, or that were received from, this phone number. CaptionCall...
  • Page 47 Reviewing Recent Calls Step 5: Touch the See More button. After touching the See More button, a list of the calls will appear. The list shows calls that were made to, received from, or missed from this contact. The sample below shows that one call was missed and one outgoing call was made to this contact.
  • Page 48 Reviewing Recent Calls You’ll now be back at the Call Detail screen as shown below. Touching the Back button on this screen will return you to the Recent Calls screen. Back button Step 7: Touch the Back button. CaptionCall...

  • Page 49: Editing The Recent Calls List

    Editing Recent Calls Editing the Recent Calls List To delete multiple entries in the Recent Calls list at the same time, follow these steps: Step 1: Touch the edit button on the left of the Recent Calls list. Edit button user guide...
  • Page 50 Step 2: Select which calls you want to delete. You can also choose to select or deselect all calls using the buttons above the list. Delete button Step 3: When you are finished selecting, touch the delete button to delete the selected calls. CaptionCall...

  • Page 51: Adding Contacts

    Adding Contacts Adding Contacts To add a contact from the Recent Calls list, follow these steps: Step 1: Press the Menu button located below the display screen. Pressing the Menu button will display the Menu screen shown below. Recent Calls button Step 2: Touch the Recent Calls button.
  • Page 52 Incoming call icon Missed call icon Let’s say that you recognize the number of the one missed call. Step 3: Touch the call that you want to add as a new contact. CaptionCall...
  • Page 53 Adding Contacts The Call Detail screen will then appear as shown below. The top part of the screen shows information about the call. Because you know the person who has this phone number, you can add the number to a new contact. Information about this call Create New Contact button...
  • Page 54 First Name and/or in the Last Name fields on this screen. Name of screen First Name field Phone number fields Step 5: Touch the First Name field. CaptionCall...
  • Page 55 Adding Contacts Touching the First Name field will display an on-screen keyboard as shown below. You will use the keyboard to enter a name into the First Name field. The name we’ll use for this example record is “Carl.” First Name field On-screen keyboard with uppercase letters Shift key...
  • Page 56 You can also add additional letters without deleting anything if needed. Step 7: Touch the OK button to save the name you entered. CaptionCall...
  • Page 57 Adding Contacts Saving the name will take you back to the Create Contact screen. The name you entered now appears in the First Name field as shown below. You can now repeat this process for the Last Name field. Save button Name now appears in the field Last Name field...
  • Page 58 While you’re here, you can add up to two other phone numbers for this contact in the same way that you edited the name fields. When finished, you must save the changes you’ve made as you leave this screen. Step 10: Touch the Save button to save the new contact record. CaptionCall...
  • Page 59 Adding Contacts You’ll now be back at the Recent Calls screen. Notice that the entry you edited in the list now reads “Carl Delving” instead of showing a number. New Contact’s name is now shown in the Recent Calls list Help button If you want to see some Help text about the Recent Calls screen, touch the ? (Help) button at the bottom-left corner of the screen.
  • Page 60 Back button Position Indicator Scrollable Help text Step 12: To see all of the Help text, just scroll the screen upward. Step 13: Touch the Back button to exit the Help text. CaptionCall...

  • Page 61: Managing Contacts

    Managing Contacts Managing Contacts To manage your contacts, follow these steps: Step 1: Press the Menu button located below the display screen. Pressing the Menu button will display the Menu screen shown below. Contacts button Step 2: Touch the Contacts button. user guide...
  • Page 62 List of contact records As you can see by looking closely, the Contacts screen is actually a long, scrollable list of all the contact records stored on the CaptionCall phone. Step 3: Touch the screen anywhere, then drag your finger upward.
  • Page 63 Managing Contacts Touching and dragging your finger up (or down) the screen will scroll the image that’s being displayed on the screen. The sample image below shows the Contacts screen from the previous image after it was scrolled upward. Position Indicator Step 4: Scroll the screen upward until you’ve seen the whole list.
  • Page 64 You can touch any name in the list to bring up the contact record for that person. You can also add new records using the Create Contact button. Step 5: Touch the Create Contact button to add a new contact. CaptionCall...
  • Page 65 Managing Contacts The Create Contact screen will then appear as shown below. To create the new contact record, you must enter a first name and/or a last name in the First Name and/or Last Name fields on this screen. First Name field Step 6: Touch the First Name field.
  • Page 66 The sequence of steps that continues on the next page describes how to make all of the entries that are required to create a new contact record. CaptionCall...
  • Page 67 Managing Contacts As an example, we’ll see how to create a new contact record and then we’ll see the results of adding the new contact. The name that we’ll use for our example is “Roman Dandridge.” You can use this fictitious name for your practice, or you can create a contact for someone that you actually know.
  • Page 68 You can switch between the numeric keyboard and the special character keyboard by touching this button. You can then add special dialing characters (such as # and *) if needed. Step 13: Touch the OK button to save the number. CaptionCall...
  • Page 69 Managing Contacts You will now be back at the Create Contact screen as shown in the image below. The first name, last name, and the phone number you entered are now shown on the screen. Our example name was “Roman Dandridge.” Phone Number Type button You can now use the Phone Number Type button to identify the type of phone number you entered for this contact (mobile, work, or home).
  • Page 70 You can choose Mobile, Work, or Home as the type. For this example, we’ll specify it as a Home number. Pop-up menu Step 15: Select the “Home” phone number type by touching its name in the pop-up menu. CaptionCall...
  • Page 71 Managing Contacts As shown in the image below, the icon in the middle of the Phone Number Type button now shows the Home number icon. Home number icon You can now scroll the screen upward to expose the other phone number fields so that you can enter up to two more numbers for this contact.
  • Page 72 This feature can be very helpful if you have a lot of contacts. Step 17: Scroll the screen down, then touch the Save button. CaptionCall...
  • Page 73 Managing Contacts You’ll then be back at the Contacts screen. Scroll the screen to see the new contact you entered. Notice the Favorite icon in the image below that is located to the right side of the new contact, “Roman Dandridge.” Favorites button Favorite icon Also notice the Favorites button, which is used to display on the screen the...
  • Page 74 Toggling the Contacts List You can “toggle” between the entire Contacts list and the Favorites list by touching the Favorites button again. This completes the steps for creating a new contact record and for marking the contact as a favorite. CaptionCall...

  • Page 75: Captioning Voicemail Messages

    Captioning Voicemail Messages Captioning Voicemail Messages You can choose to default your Voicemail Captioning button to either Voicemail (provided through your phone service provider) or Answering Machine (messages recorded on a separate machine). To select a default, see the Voicemail area of the Settings section of this user guide. To caption voicemail messages, follow these steps: user guide...
  • Page 76 Captioning Voicemail Messages Step 1: Look for the Voicemail Captioning button on any screen. The Voicemail Captioning button has a small envelope icon. Voicemail Captioning button Step 2: Touch the Voicemail Captioning button. CaptionCall...
  • Page 77 Captioning Voicemail Messages Touching the Voicemail Captioning button will display the Message Captioning menu. The very first time you open this menu, the top button will look like the image below. Voicemail Settings button More About Voicemail Settings The Voicemail Settings screen can also be accessed from the Settings screen.
  • Page 78 Most providers now use short codes such as “*98” to let you quickly access your voicemail whenever you call in from your home telephone line. Number field Step 4: Touch the Number field, then enter the access number. CaptionCall...
  • Page 79 Captioning Voicemail Messages Touching the Number field will display the numeric keyboard. You use the keyboard to type the access number into the field. You do not need to enter dashes or parentheses because they will be entered for you. As an example, your voicemail service might use *98 as its access number.
  • Page 80 Number field. The phone will automatically dial this number whenever you access your voicemail service using the Caption Voicemail button. Number field Step 6: Touch the Save button to save the number. CaptionCall...
  • Page 81 Notice that the top button now reads “Caption Voicemail.” You will use this button to call your voicemail service. You will then see captioning for your voicemail messages appear on the CaptionCall phone’s display. Caption Voicemail button More About Voicemail Settings You can return to the Voicemail Settings screen from the Settings screen.
  • Page 82 Step 8: Proceed with your call to get your voice messages. Use the phone’s keypad to enter a password or answer prompts. Step 9: When you have finished accessing your voicemail, hang up. CaptionCall...
  • Page 83 To caption answering machine messages, follow these steps: Start at the Message Captioning menu as shown below. You can use the bottom button to use the CaptionCall service while you manually play back the messages stored on your home answering machine.
  • Page 84 Step 2: When captioning begins, hold the phone’s handset microphone next to the speaker on your answering machine. Step 3: Use the controls on the answering machine to play back your messages. View the captioning on the display screen. CaptionCall...
  • Page 85 Captioning Voicemail Messages As shown in the sample image below, the phone will show captioning on the display screen for your answering machine messages as you play them. Text of message that is being played back Step 4: When finished playing back your messages, hang up. user guide...

  • Page 86: Saving Conversations

    You can touch the button to save the captions for this conversation, then view them later as needed. Save Conversation button You can also save the captions from answering machine and voicemail messages. CaptionCall...
  • Page 87 Saving Conversations To save the captions of a conversation, follow these steps: Step 1: Touch the Save Conversation button. The button will then turn green as shown below. The phone will automatically save the captioned conversation when captioning ends. Save Conversation button selected (green) Step 2: Finish your conversation as you normally would.
  • Page 88 Saved Calls screen. Every conversation that you have saved will appear in a list on that screen as shown below. Saved Conversations You can view the captions of your saved conversations whenever you want as explained in the next section. CaptionCall...

  • Page 89: Viewing Saved Conversations

    Viewing Saved Conversations Viewing Saved Conversations After you save a conversation as explained in the previous section, you can view the captions for that conversation at any time as needed. To view the captions for a saved conversation, follow these steps: Step 1: Touch the Saved Calls button on the Main Menu.
  • Page 90 “Blocked” or “Unknown” will appear instead of a telephone number if the Caller ID information was unavailable for a call. Captioned voicemail and answering machine messages that you have saved will be identified as “Answering Machine” or “Voicemail” respectively. CaptionCall...
  • Page 91 Viewing Saved Conversations Step 2: Touch the conversation that you want to view. The captions for the selected conversation will then appear as shown below. For this example, we selected the answering machine message. Position Indicator Saved captions Step 3: Slide your finger up and down the screen to view captions. The Position Indicator will move as you scroll up and down the screen to indicate which part of the saved conversation you are currently viewing.
  • Page 92 Step 4: Read the captioned conversation. Back button Delete button When you are finished viewing the conversation, you can: • Touch the Back button to keep this conversation and return to the Saved Calls screen. • Touch the Delete button to delete this conversation. CaptionCall...

  • Page 93: Editing The Saved Conversations List

    Editing Saved Conversations List Editing the Saved Conversations List To delete multiple entries in the Saved Conversations list at the same time, follow these steps: Step 1: Touch the edit button on the left of the Saved Conversations list. Edit button user guide...
  • Page 94 Step 2: Select which conversations you want to delete. You can also choose to select or deselect all conversations using the buttons above the list. Delete button Step 3: When you are finished selecting, touch the delete button to delete the selected conversations. CaptionCall...

  • Page 95: Adjusting Your Phone

    adjusting your phone user guide...

  • Page 96: Settings Overview

    Settings Overview Settings Overview To change the settings of the CaptionCall phone, follow these steps: Step 1: Press the Menu button located below the display screen. Pressing the Menu button will display the Menu screen shown below. Settings button Step 2: Touch the Settings button.
  • Page 97 Settings Overview The Settings screen will then appear as shown in the image below. The Settings screen contains a scrollable list of buttons. Name of screen Wireless Signal icon Settings buttons Notice the Wireless Signal icon near the clock. When you see this icon, the phone is connected to a wireless network.
  • Page 98 To adjust the phone’s settings, touch the button for the settings you want to change. The remainder of this section provides a complete reference to each of the buttons on the Settings screen. Please read this entire section before making any changes to your phone’s settings. CaptionCall...

  • Page 99: Display Settings

    Display Settings Display Settings Touching the Display button on the Settings screen will display the Display Settings screen as shown in the image below. Name of screen Setting options Descriptions of the available settings on the Display Settings screen are given on the next page.
  • Page 100 2. Touch the First, Last option to display contacts in ascending order by their first names. Touch the Last, First option to display contacts in order by their last names. 3. Touch the Save button to save the selected contact sort order. CaptionCall...
  • Page 101 Display Settings Text Size The Text Size setting lets you specify the size of text displayed on the display. There are three text size settings: Normal, Large, and Extra Large. How to Use 1. Touch one of the Text Size buttons to select a text size. 2.

  • Page 102: Ringer Settings

    Excessive ringer volume can be harmful to your hearing. Do not set the ringer volume higher than is necessary for you to hear the CaptionCall phone ring. Descriptions of the available settings on the Ringer Settings screen are given on the next page.
  • Page 103 Do not set the ringer Adjustable ringer settings include Ring Tone and Ringer Volume. volume higher than is necessary for you to hear the CaptionCall phone ring. Ring Tone Ring Tone lets you select the ring tone for incoming calls.
  • Page 104 2. Select a Ringer Volume from the list. The current ringtone will then play at the selected volume. You may also choose to turn the ringer off. 3. Touch the Save button to save the selected Ringer Volume. CaptionCall...
  • Page 105 Ringer Settings Visual Ringer When you select to enable the Visual Ringer, your CaptionCall phone touchscreen will flash on and off to indicate you have an incoming call. Enable the Visual Ringer by selecting the check box next to Flash Screen on Ring.

  • Page 106: Amplification Settings

    The use of the Override Volume Reset check box is described on the screen. Unless you choose to override this safety feature, the phone will automatically reset the handset volume to normal after each phone call. CaptionCall...
  • Page 107 Amplification Settings To change the Amplification settings, first touch the Audiogram button. You will then see the Audiogram Settings screen. Touch the Audiogram button again to see a list of audiogram options as shown below. The list shows three audiogram presets, along with a Custom option that lets you configure and save your own customized audiogram settings.
  • Page 108 Keep this in mind when using this feature so that you make your settings correctly. Descriptions of each option in the drop-down list are given on the next page. CaptionCall...
  • Page 109 Amplification Settings Description of Audiogram Settings The Audiogram Settings screen lets you select from a list of preset audiogram setting options for increasing the overall volume of the handset or boosting the volume of specific frequencies. Audiogram preset options are: •...
  • Page 110 5. Remove your finger from the dot. 6. Repeat Steps 3 through 5 as needed for other frequencies until you have set the volume for each frequency to the desired levels. 7. Touch the Save button to save the changes. CaptionCall...

  • Page 111: Network Settings (Wired)

    Wired Network Settings Network Settings (Wired) Touching the Network button on the Settings screen will display the Network Settings screen as shown in the image below. You can select to change the Wired Network settings by touching the top button. Name of screen Wired Network Settings button...
  • Page 112 You can scroll the screen to see the one field (named “DNS”) that is not shown in the image below. Network settings Descriptions of the available settings on the Wired Network Settings screen are given on the next page. CaptionCall...
  • Page 113 Description of Wired Network Settings The Wired Network Settings screen displays the current wired network settings of the CaptionCall phone and lets you configure these settings. These settings are also commonly referred to as “IP address settings.” The automatic use of DHCP (Dynamic Host Configuration Protocol) is enabled by default.
  • Page 114 If the button reads “Not Connected,” the changes you made are not valid for your network/router. You will need to change the settings (or re-enable DHCP) to allow the CaptionCall phone to connect to your wired Ethernet network. 7. If you continue to have problems, you can try using the Network Diagnostics button on the Network Settings screen.

  • Page 115: Network Settings (Wireless)

    You should not change any of the network settings unless you have the technical knowledge required to do so correctly. If you make a mistake, the CaptionCall phone may not function properly. If you have problems with your network settings, call us for help.
  • Page 116 All wireless routers (SSIDs) discovered by the phone will be shown in the list on this screen. You can touch the Advanced Setup button to reveal the controls for configuring the phone’s wireless network settings. CaptionCall...
  • Page 117 Wireless Network Settings Touching the Advanced Setup button will display the Advanced Wireless Settings screen as shown below. Scroll the screen to see all of the settings. Name of the screen Wireless settings user guide...
  • Page 118 2. Look for the name (i.e., the “SSID”) of your wireless router. Some wireless networks are set to hide (i.e., not broadcast) their names. You must broadcast the SSID to allow CaptionCall to connect to the router. CaptionCall does not support routers with hidden SSIDs.
  • Page 119 Wireless Network Settings 3. After you select an SSID, the phone will automatically detect and set the correct options in the Network Type and Encryption drop-down lists. Here are details on the selections that will be automatically made by the phone based on the type of network detected: •...
  • Page 120 Wireless Network Settings button will have changed to read “Connected.” 7. If you have problems connecting to your wireless router, you should first try repeating Step 4 above to reenter the network key. The most likely reason for a connection failure is an incorrect network key. CaptionCall...

  • Page 121: Network Diagnostics

    Network Diagnostics Network Diagnostics Touching the Network button on the Settings screen will display the Network Settings screen as shown in the image below. You can run a series of automated diagnostic tests by touching the bottom button. Name of screen Network Diagnostics button The Network Diagnostics screen is shown on the next page.
  • Page 122 Test result was “OK” Test result was “Not OK” Test is in progress You can touch the OK or Not OK icons for the Wired and/or the Wireless tests to see specific details about the tests that were run. CaptionCall...
  • Page 123 (i.e., they show a check mark). Individual test results An orange X will appear next to the name of any test that was not successful. You can view details for the SIP, Internet Connectivity, and CaptionCall Services tests only if these tests fail. user guide...
  • Page 124 Scroll the screen to see all the tests. You can repeat this process to see the individual results for any test. If the test results do not help you solve the problem, please call the CaptionCall Support team for assistance. See Page 4 for the Support team’s phone number and email address.

  • Page 125: Time Zone Settings

    Time Zone Settings Time Zone Settings Touching the Time Zone button on the Settings screen will display the Time Zone Settings screen as shown in the image below. Name of screen Setting button user guide...
  • Page 126 How to select your time zone using the drop-down list: 1. Touch the Time Zone drop-down list. A list of time zones will then appear on the display. 2. Touch the correct time zone for your location. 3. Touch the Save button to save your time zone selection. CaptionCall...

  • Page 127: Voicemail Settings

    Voicemail Settings Voicemail Settings Touching the Voicemail Settings button on the Settings screen will display the Voicemail Settings screen as shown in the image below. Number field Descriptions of the available settings on the Voicemail Settings screen are given on the next page. user guide...
  • Page 128 Voicemail (provided through your phone service provider) or Answering Machine (messages recorded on a separate machine). When you choose a default, touching the Voicemail Captioning button will automatically start the process of your preferred voice message option. To select a default, follow these steps: CaptionCall...
  • Page 129 Voicemail Settings Step 1: Touch the check box next to Voicemail Default to enable the default function on your Voicemail Captioning button. user guide...
  • Page 130 Voicemail Settings Step 2: Use the drop-down list to select either Voicemail or Answering Machine. CaptionCall...
  • Page 131 Voicemail Settings Description of Voicemail Settings The Voicemail Settings screen contains one field named “Number” in which you must enter the access number for your voicemail service. About Your Access Number How to enter your voicemail access number: Many voicemail systems allow the use of a short code such as *98 to quickly 1.

  • Page 132: About Screen

    The top part of the About screen is shown in the figure below. You can see the rest of the screen by scrolling. Name of screen List of information There are no settings on the About screen, only a list of information. CaptionCall...

  • Page 133: Helpful Hints

    helpful hints user guide...

  • Page 134: Responding To Problem Messages

    Table of Contents Responding to Problem Messages From time to time, you may see messages appear on the CaptionCall display screen that alert you to a temporary problem. Here is a list of the messages you might see and what you can try doing if you see a message:...
  • Page 135 Responding to Problem Messages Message Title Message Explanation What You Can Do Invalid IP Address Entered You have entered an invalid IP Address. Check the numbers you entered. You may have made a mistake. Invalid Name Entered You cannot enter a name longer than 50 characters. Re-enter a shorter name.

  • Page 136: Safety Instructions

    Table of Contents Safety Instructions To make sure that using the CaptionCall phone is a safe and pleasant experience, please take the time to read all of the information in the Setup Guide and to follow each of these instructions: 1.

  • Page 137: The Fine Print

    the fine print user guide...

  • Page 138: About This User Guide

    Sorenson Communications, Inc. All Rights Reserved Trademarks CaptionCall®, Life Is Calling®, and the spiral C mark are registered trademarks of Sorenson Communications, Inc. Any other registered trademarks or trademarks that may be mentioned herein are the property of their respective owners.

  • Page 139: Fcc Notices

    US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this CaptionCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
  • Page 140 If trouble is experienced with this CaptionCall phone, for repair or warranty information, please contact Sorenson Communications, Inc., 1-877-557-2227, or support@captioncall.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 141 Notes user guide...

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