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CaptionCall 78T User Manual

Captioning phone
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User Guide
Model 78T Captioning Phone
www.CaptionCall.com

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  • Page 1 User Guide Model 78T Captioning Phone www.CaptionCall.com...
  • Page 2 C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 3 • CaptionCall Mobile. Get captions on your mobile phone—and understand how emergency calls work with mobile captioning. • Refer friends. If you love CaptionCall (and we think you will!) please tell someone else who needs phone captioning service. This explains how to share this important, no-cost program.
  • Page 4 Who can use this service Quién puede utlizar este servicio Because CaptionCall’s captioning service is funded Debido a que el teléfono CaptionCall y el servicio through a federal program, only qualified individuals de subtítulos se financian a través de un programa may utilize the CaptionCall service.
  • Page 5 Do you use a mobile phone? You can caption those conversations, too! Download the no-cost CaptionCall Mobile App. Find it at the Apple App Store or Google Play for Android. Call 1-877-557-2227 for assistance.
  • Page 6 We hope you’ll enjoy captioning on your mobile phone— • Use 911 without captions, if needed. If you can’t reach 911 using the CaptionCall Mobile App, you may be able to connect and we hope you understand an important limitation.
  • Page 7 You can do it, or send your friend or family member to the web page. *To be eligible for CaptionCall, a user must have hearing loss that requires them to use captions to use the phone effectively.
  • Page 8 I I I How does CaptionCall work? The CaptionCall phone works just like any other phone. PHONE USER CAPTIONED TEXT But our captioning service makes all the difference. When you dial or answer a call, the CaptionCall telephone directs the call to a specially trained agent.
  • Page 9 The ADA requires telephone companies to support the cost of All calls using the CaptionCall service must include the registered telephone relays that make captioning possible. The expense user of the captioning service. People who do not need captions for internet Protocol Captioned Telephone Service (iP-CTS) is to utilize the phone fully, are prohibited from using captioning.

  • Page 10: Table Of Contents

    Table of Contents 02 Meet the CaptionCall phone 29 Customize Phone Settings 03 Safety instructions 30 Phone display 04 Using the touchscreen 33 Ringer 34 Call defaults 06 Quick Start Basics 37 Frequency amplification 07 Turn on captions 38 Network settings...

  • Page 11: Meet The Captioncall Phone

    Meet the CaptionCall phone Switch hook button Press to hang up a call. Telephone keypad Dial a call manually. Touchscreen display Shows captions and lets Speakerphone button you interact with the phone Press to turn on speakerphone, interface. even when the handset is still in the cradle.

  • Page 12: Safety Instructions

    Meet the CaptionCall phone Safety instructions Use these basic safety precautions Adjustable stand with the CaptionCall phone (and any phone) to reduce the risk of Phone port fire, electric shock, and injury. Ethernet port (LAN) • Do not use near water. For example, do not place the phone near a...

  • Page 13: Using The Touchscreen

    Touch here to see a list of incoming and outgoing calls. Contacts Touch here to see your “phone book” of contacts. Settings Touch here to customize phone operations. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 14 (a microfiber cloth works especially well). Don’t spray the phone with anything; this could damage the electronics. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 15: Quick Start Basics

    Quick Start Basics...

  • Page 16: Turn On Captions

    1. Answer or dial the phone as usual. 2. Touch the green button on the screen to turn on captions. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 17: Make A Call

    3. Dial the phone number using the keypad. Or, touch the name of a recent call on the screen or touch Contacts for a list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 18: Answer A Call

    2. Pick up the handset or press the Speaker button and listen as usual. To end the call, hang up the handset or press the Speaker button. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 19: Get More Volume

    You will hear the ringer and can turn it up or down to the desired level. Warning: Setting the volume too high can damage your hearing. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 20: Mute A Call

    To unmute, touch the Mute button again. Note: A red background and line through the Mute icon indicates your caller cannot hear you. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 21: Use The Speakerphone

    If you’re using the handset, push the Speaker button to switch to the speakerphone while you’re talking. The Speaker button is green when in use. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 22: Save A Conversation

    Calls. Touch the Captions button to the right of any call to see a saved conversation. Calls not saved have a Details button instead. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 23: Handy Features And Shortcuts

    Handy Features and Shortcuts...

  • Page 24: Recent Calls

    Your “home page” on the phone shows your recent calls. Touch any name or number to call. Calls you answered Calls you made Calls you missed C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 25: Use Contacts

    Or, touch the Search button at the bottom right corner to quickly jump to a letter in the alphabet. Contacts are sorted alphabetically by last name. If you want to sort by first names, change your settings (see page 32). C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 26 You don’t have to fill out every field. 4. Touch the green Save checkmark in the top left corner to save this information to your Contacts list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 27 4. Follow the prompts and touch Save (see full instructions to add a contact above). C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 28 OPTIONS in the top right. 3. Touch Set as Favorite. This name and number will now appear at the top of your Contacts list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 29 OPTIONS in the top right. 3. Touch Delete Contact. A pop-up box will ask you to confirm. Touch Delete to erase this name and number from your Contacts list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 30: Voice Messages

    Note: The CaptionCall built-in voice message system cannot Messages under the SYSTEM settings. record an incoming message while you are using the CaptionCall 2. Touch the type of voice message system you phone. The caller will get a busy signal. Some people choose to want to use.
  • Page 31 There may be a slight delay before captions begin. You can save message captions just like you would any captioned call. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 32 Add voice Message greeting to CaptionCall phone If you choose to use the CaptionCall built-in Voice Messages, you can record your own greeting for callers to hear. 1. Touch Settings. Scroll to SYSTEM and touch Voice Messages. 2. Make sure Built-in Answering System is selected at the top.
  • Page 33 Use a Spanish voice Message greeting CaptionCall Voice Messages includes a pre- recorded greeting in English by default. You can change to a pre-recorded Spanish greeting. 1. Touch Settings. Scroll to SYSTEM and touch Voice Messages. 2. Make sure Built-in Answering System is selected at the top.
  • Page 34 Number of rings before voice Messages activate By default, the CaptionCall phone rings 3 times before going to voicemail. You can change this to give yourself more time to answer. 1. Touch Settings. Scroll to touch Voice Messages under the SYSTEM settings.

  • Page 35: Bluetooth Devices

    Bluetooth devices You can pair Bluetooth devices to the CaptionCall phone. This lets you hear a call’s audio through your hearing aids, streamer, headphones, or other Bluetooth-enabled wireless device. Pair a Bluetooth device 1. Turn on your Bluetooth device and put it in pairing mode (see its manufacturer’s...
  • Page 36 Bluetooth devices (continued) Connect and disconnect a Bluetooth device Some Bluetooth devices will automatically connect with the CaptionCall phone when in range. You can manually connect or disconnect a paired device at any time. 1. On the CaptionCall phone, touch Settings.
  • Page 37 Bluetooth devices (continued) Rename or delete a Bluetooth device 1. On the CaptionCall phone, touch Settings. Scroll to NETWORK and touch Bluetooth. 2. Find the name of the Bluetooth device and touch the OPTIONS button next to it. 3. Touch Rename to enter an easy-to- remember description (for example, “Dad’s...

  • Page 38: Customize Phone Settings

    Customize Phone Settings The CaptionCall phone is preset with the most popular settings, but you can change your preferences whenever you want. Follow these instructions, or call us at 1-877-557-2227. A CaptionCall representative will be happy to walk you through every step.

  • Page 39: Phone Display

    2. Next to Caption Text Size, touch the size of captions you’d like to read. (The size choices are shown as Aa). The size you select will highlight in green. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 40 Choose if you want your Contacts to be listed alphabetically by first name or last name. 1. Touch Settings. In the DEVICE section, touch Display. 2. Next to Contact Sort Order, touch Last, First or First, Last. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 41 Phone display (continued) Change the display language By default, the CaptionCall touchscreen shows buttons and actions in English, but you can change these functions to Spanish. 1. Touch Settings. In the DEVICE section, touch Display. 2. Scroll to Display Language, touch Español.

  • Page 42: Ringer

    1. Touch Settings. In the DEVICE section, touch Ringer. 2. At the bottom of the screen, touch ON to activate C U STO M E R S U P P O RT the flashing screen. Follow the same steps to turn Email: support@captioncall.com the flash feature OFF. Phone: 1-877-557-2227...

  • Page 43: Call Defaults

    Call defaults You can customize settings to make the CaptionCall phone behave in certain ways. Turn automatic captions on or off Choose if you need captions to automatically appear with each call. 1. Touch Settings. Under DEVICE, touch Call Defaults.
  • Page 44 Call defaults (continued) Captioning language The CaptionCall phone can display captions in English or Spanish. This affects the conversations you read and directs calls to either an English-speaking or a Spanish- speaking captioning agent. 1. Touch Settings. Under DEVICE, touch Call Defaults. 2. Next to Captioning Language, touch English or Español.
  • Page 45 Boost is at the desired level. You can make this adjustment during a call, if desired. Override volume reset For hearing safety, the CaptionCall phone automatically reduces the handset volume after each call. You can override this feature. Be aware that excessive volume can cause hearing damage.

  • Page 46: Frequency Amplification

    High Emphasis to amplify higher frequencies. Touch Custom to match settings from your audiogram or recommendations from your audiologist. For a custom setting, use your finger to drag each frequency point to a higher or lower amplification. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 47: Network Settings

    Network settings Your CaptionCall representative connects the CaptionCall phone to a network during installation. If you get a network alert, see how to reconnect on page 44. You should not change any network settings unless you have the technical knowledge required to do so.
  • Page 48 Check that the other end of the Ethernet cable is securely attached to your modem. If you still have trouble, CaptionCall Support is happy to help. Call 1-877-557-2227. C U STO M E R S U P P O RT Email: support@captioncall.com...
  • Page 49 If you are familiar with Wi-Fi networks, you can connect your CaptionCall phone using the instructions on page 44. If you are having trouble, CaptionCall Support is happy to help. Call 1-877-557-2227. You will need to know the name of your wireless network and its password (also called its Network Key).
  • Page 50 A red X indicates a failure. Touch the DETAILS button for more information. If you are not sure what to do, CaptionCall Support is happy to help. Call 1-877-557-2227. C U STO M E R S U P P O RT Email: support@captioncall.com...

  • Page 51: Troubleshooting

    Troubleshooting The CaptionCall phone will show an alert if it has a problem with your network or CaptionCall account. There are three common alerts: Network Connection Error, Telephone Line Problem, and Account Error.

  • Page 52: Network Connection Error

    The phone screen should display the say Connected next to it. If not, touch the contact Customer Support: 1-877-557- CaptionCall logo. Wait one FULL minute after name or your wireless network. 2227. We are happy to help you Monday the logo disappears to see if the correct through Friday, 7am–8pm MT, Saturday...

  • Page 53: Telephone Line Problem

    Telephone Line Problem You will see this alert when the CaptionCall phone is not connected to the telephone line. 1. Check to make sure the telephone line is securely connected to the Phone Port on the back of the phone as well as your phone jack on the wall.

  • Page 54: Account Error

    Account Error CaptionCall Support can help you resolve any account issues. Call 1-877-557-2227. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...

  • Page 55: Technical Specifications

    Technical specifications If you have trouble, CaptionCall Support may need to know the technical details of your phone. You can find the model number on the bottom of the phone. See page 4. Other technical specifications are found on the About screen. 1. Touch Settings. Scroll down to find the SYSTEM section and touch About. 2. This screen displays your CaptionCall account information and important system information about the phone.

  • Page 56: Legal Information

    FCC operation specifications installed and used in accordance with the format US:AAAEQ##TXXXX. If requested, this The CaptionCall phone complies with Part instructions, may cause harmful interference number must be provided to the telephone 15 of the FCC rules. Operation is subject to to radio communications.

  • Page 57: Telephone Network Information

    ©2020 CaptionCall, LLC. All rights reserved. Patent information: www.CaptionCall.com/ip CaptionCall, Life is Calling, and the Spiral C mark are registered trademarks of CaptionCall, LLC. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNT PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.
  • Page 58 CaptionCall Helping people with hearing loss stay socially connected for a longer, happier, healthier life!

  • Page 59: Returning A Phone

    Returning a phone A return shipping label is included with If a CaptionCall phone is no longer in the printed User Guide that came with use, please return it to us at no cost. This your CaptionCall phone. If you need equipment can often be used again by other another shipping label, we’re happy...
  • Page 60 Copyright © 2020 CaptionCall LLC, All rights reserved. | 710-00029-1...

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