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CaptionCall 78T User Manual

Captioning phone
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User Guide
Model 78T Captioning Phone
Model 78T
Captioning Phone from CaptionCall
®

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Summary of Contents for CaptionCall 78T

  • Page 1 User Guide Model 78T Captioning Phone Model 78T Captioning Phone from CaptionCall ®...

  • Page 2: Table Of Contents

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Parts of the CaptionCall Phone .
  • Page 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Messages Choose the CaptionCall Answering Machine as Your Default .

  • Page 4: Welcome

    Welcome Customer Support 1-877-557-2227...

  • Page 6: How Captioncall Works

    . The touchscreen display is a unique and powerful feature of the CaptionCall phone . The most important use of the display is to show the text of your captioned telephone calls . Other uses for the display are: •...

  • Page 7: Key Parts Of The Captioncall Phone

    Key Parts of The CaptionCall Phone Handset Switch Hook Button Press to hang up a call . Speaker For use with the speakerphone feature . Voice Messages Button Easily access voice messages and return calls .
  • Page 8 Touchscreen Display Shows captions and lets you interact with the phone interface . Speakerphone Button Press to turn on speakerphone, even when the handset is still in the cradle . Volume Control Knob Controls both call volume and ringer volume . Rotate clockwise to increase volume and counterclockwise to decrease volume .

  • Page 9: The Back Of The Captioncall Phone

    The Back of The CaptionCall Phone Adjustable Stand Power Cable Port Ethernet (LAN) Port Telephone Line Port...
  • Page 10 CaptionCall Phone Identification and Return Information Handset Port Customer Support 1-877-557-2227...

  • Page 11: Touchscreen

    Touchscreen Phone Menu Gives you access to all of the phone’s features. Recent Calls View calls made and received on the CaptionCall phone . Contacts Save and store contacts . Settings Controls for the CaptionCall phone .
  • Page 12 Scroll Buttons Scrolling can be performed by either sliding your finger up and down the screen or by touching these buttons Customer Support 1-877-557-2227...

  • Page 13: Phone Basics

    Phone Basics Customer Support 1-877-557-2227...

  • Page 14: Captions

    Turn Captions On Manually If you choose to turn captions on manually, simply touch the large green button on the CaptionCall screen to turn on captions during your call . When answering calls: 1 . Touch the “Turn On Captions” prompt on the touchscreen .

  • Page 15: Turn Captions On Automatically

    You can manage the caption default options in the Settings menu under Captions . To enable captions for all calls automatically, visit the Settings section of the CaptionCall phone and select Call Defaults, then touch “ON” next to Captions . Customer Support 1-877-557-2227...

  • Page 16: Make Captioned Calls

    Make Captioned Calls 1 . Pick up the handset OR press the Speakerphone button . If using the speakerphone, the Speakerphone button will light up in green and a dial tone will sound . 2 . If captions are set to turn on automatically, captions will begin once the call is connected .

  • Page 17: Dial From A Recent Call

    Dial From a Recent Call 1 . Touch the CaptionCall phone screen to wake the phone or touch the Recent Calls button . 2 . A list of your Recent Calls will display . 3 . Touch the call that you want to return . The call will be immediately made .

  • Page 18: Adjust Handset/Speaker Volume

    Adjust Handset/Speaker Volume While in a call, you can adjust the volume on your handset or speakerphone to a level you are comfortable hearing . 1 . Pick up the handset or press the Speakerphone button . 2 . Turn the Volume knob to adjust call volume . •...
  • Page 19 WARNING Do not set the volume level higher than is necessary for you to hear calls . Excessive volume can cause hearing damage . The Volume meter and light bar will turn to red when the volume exceeds a safe volume .

  • Page 20: Volume Boost

    Volume Boost The Volume Boost feature is designed to increase the CaptionCall phone volume for those who may need extra amplification. To enable Volume Boost, visit the Settings section of the CaptionCall phone and select Call Defaults . Simply select “ON” to enable the feature and accept the warning . You may want to experiment with the feature to decide if you prefer your audio with Volume Boost or without .

  • Page 21: Call Options Menu

    Call Options Menu When in a call, the Call Options menu allows you to turn off captioning, access your Contacts and adjust settings for the current call . When in a call, if you need to turn off captions: 1 . Select “Turn off Captioning” from the Options menu near the upper right. When in a call, if you need to access your Contacts to look up a contact: 1 .
  • Page 22 Select either the letter of the first name of the contact (last name if you’ve reordered your contacts by last name in Settings—see “Display Settings” on page 57) or the star to pull up your Favorites . 2. Use your finger to scroll through the contacts. 3 .

  • Page 23: Mute A Call

    When in a call, if you need to adjust the text size or screen brightness: 1 . Select “View Settings” from the Options menu near the upper right . The available settings will display . 2 . Adjust your settings as needed . Helpful Hints •...

  • Page 24: Side Navigation

    Side Navigation The Side Navigation displays in the top left of most screens . Touch the button to access the desired screen . Back Button The Back button will display at the top of detail screens . The button displays an arrow pointing to the left and the name of the screen you were on previously .

  • Page 25: Recent Calls

    Recent Calls Customer Support 1-877-557-2227...
  • Page 26 Your Home screen for the CaptionCall phone is your Recent Calls screen. This screen displays your recent calls. Calls marked with the indicate calls you answered Calls marked with the indicate calls you made Calls marked with the indicate calls you missed...

  • Page 27: View Recent Calls

    View Recent Calls 1 . Touch the CaptionCall phone screen to wake the phone or touch the Recent Calls button . 2 . The Recent Calls list is displayed . 3 . To redial a call, touch the name or phone number . This will automatically redial the call .

  • Page 28: Call Detail

    Call Details The Call Details screen is accessed by touching the button next to a name or number in the Recent Calls list . It displays the contact information, phone number and the date and time of a recent call . To call a contact from this screen: 1 .
  • Page 29 To add to an existing contact: 1 . Scroll up/down your Contacts list to locate the contact to whom you would like to add the selected phone number . 2 . Touch that contact to add the selected phone number . The Edit Contact screen will display with the selected phone number already added to the first available phone number field.

  • Page 30: Edit The Recent Call List

    Edit the Recent Call List Recent Calls can be deleted individually or all at once from the Recent Calls screen . To delete individual calls: 1 . Touch the Edit List button near the upper right corner . 2 . Select the item or items you want to delete by touching the circle next to the individual entry .

  • Page 31: Save A Conversation

    Defaults . To enable saving captions for all calls automatically, visit the Settings section of the CaptionCall phone and select Call Defaults, then choose if you want to save captions or have the phone ask for each individual call .

  • Page 32: Contacts

    Contacts Customer Support 1-877-557-2227...

  • Page 33: View Contacts

    The Contacts feature lets you save contacts on the phone for easy dialing. You can save multiple numbers for each contact and use the CaptionCall online service to assign a photo or image for each contact. View Contacts 1 . Select the Contacts button .

  • Page 34: Add A Contact

    Add a Contact 1 . Touch the Contacts button . The Contacts list is displayed . 2 . Touch the New Contact button . The Add New Contact screen is displayed . 3 . To enter the contact’s information, touch the appropriate field on the screen to view the keyboard and type in the information .
  • Page 35 When adding a phone number, use the on-screen dial pad to enter numbers and the drop-down menu to select a phone type . When finished, touch the Save button. The new contact will now display in the Contacts list . Helpful Hints •...

  • Page 36: Call A Contact

    5 . If captions are set to turn on automatically, captions will begin once the call is connected . If you choose to turn on captions manually, simply touch the large green button on the CaptionCall screen . Helpful Hints Use the Search button to find contacts easily from a long list.

  • Page 37: Create A Favorites List

    Create a Favorites List Your Favorites list allows you to select frequent contacts for quick access . Your Favorites appear at the top of your contacts list To add a contact to Favorites: 1 . Open Contacts and select the contact you want to add to Favorites . Touch the contact so the Contact Detail screen is displayed .

  • Page 38: Edit A Contact

    2 . Select “Delete Contact” from the Options menu in the upper right . 3 . A confirmation window is displayed to verify whether you want to delete the contact or keep it . 4 . Touch Delete to remove the contact from the CaptionCall phone . Customer Support 1-877-557-2227...

  • Page 39: Add A Contact Online

    . To view and add contacts online: 1 . Go to www .CaptionCall .com and log in to your account at the top of the screen . You will have been given your user name and password at the time of the CaptionCall phone installation .
  • Page 40 • Check the box at the top left to add this contact to your Favorites list, or leave it blank to just add it as a regular contact • If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact •...
  • Page 41 Import contacts Contacts can be imported from a directory you already have on your computer . These must be VCF files in order for the system to import the list. To import contacts: 1 . Click Import Contacts . The Import Contacts screen will display . 2 .
  • Page 42 Upload photos You can also upload photos without adding them to contacts . This allows you to have a group of photos in place as you create your contacts . To upload a photo: 1 . Click Upload Photo . The Upload Photo window will display . 2 .

  • Page 43: Messages

    Messages Customer Support 1-877-557-2227...
  • Page 44 Access messages from multiple phones in the home or even away from home by dialing in to your phone company’s voicemail system . When you access the messages from the CaptionCall phone, you can listen to and caption the messages •...

  • Page 45: Choose The Captioncall Answering Machine As Your Default

    Choose the CaptionCall Answering Machine as Your Default To use the built-in answering machine, following these steps: 1 . On the CaptionCall phone, visit the Voice Messages settings by selecting Settings and scrolling down to Voice Messages near the bottom of the screen .
  • Page 46 Helpful Hints If you want to add your own personal greeting, use the Custom Greeting option to record your own outgoing message . You can re-record your greeting at any time . To record a custom greeting, select Custom Greeting . Then, touch the Record button to begin recording and the Stop button when you are finished.
  • Page 47 To listen to your messages: 1 . Touch the Voice Messages button on the front of the phone . 2 . Select a voice message from the list . 3 . Your message will now play and be captioned . Plus, you can easily call someone back right from the Messages screen .

  • Page 48: Choose Provider Voicemail As Your Default

    If someone calls while you are already in a call using the CaptionCall phone or listening to a message on the CaptionCall phone, the caller will not be able to leave a message . Some people prefer to leave their provider voicemail as a backup method for this scenario .

  • Page 49: Choose Standalone Answering Machine As Your Default

    Choose Standalone Answering Machine as Your Default To use a standalone answering machine with CaptionCall, follow these steps: 1 . On the CaptionCall phone, visit the Voice Messages settings by selecting Settings and scrolling down to Voice Messages near the bottom of the screen .

  • Page 50: Settings

    Settings Customer Support 1-877-557-2227...

  • Page 51: Call Defaults

    Settings will let you set the phone’s defaults, and you can troubleshoot and control many of the CaptionCall phone’s functions. Call Defaults Call Defaults lets you choose to have your captions start automatically, select your Save Captions preference, override the volume reset and select your preferred captions language .

  • Page 52: Display Settings

    Display Settings Display Settings allows you to control the sort order of your contact list, the text size of captions and the brightness of the display. Sort Order The Contact Sort Order setting lets you specify the alphabetical order in which your contacts are displayed in your Contacts List .
  • Page 53 Text Size The Text Size setting lets you specify the size of the text that appears on the display. There are three text size settings: Normal, Large and Extra Large. • System Text Size changes the text size on each screen. •...

  • Page 54: Adjust The Ringer

    Adjust the Ringer Ringer settings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls . To adjust ringer settings: 1 . Touch the CaptionCall phone screen to wake the phone, or touch the Recent Calls button .

  • Page 55: Amplification Settings

    Amplification Settings The Amplification settings screen lets you select from a list of setting options to boost the volume of specific frequencies. 1 . Touch Amplification on the Settings menu. The current amplification setting is displayed . 2 . Select one of the options from the menu to view its setting . You can also select Custom and, using the touchscreen, drag the amplification to the levels that you prefer .

  • Page 56: Wired Network Settings

    Wired Network Settings The Wired Network settings screen displays the current wired network settings of the CaptionCall phone and lets you configure these settings. The DHCP (Dynamic Host Control Protocol) network setting is enabled by default . DHCP automatically assigns network settings to the CaptionCall phone, including: •...

  • Page 57: Wireless Network Settings

    = Strong Signal = Weak Signal A signal strength icon will also display at the top of every screen when the CaptionCall phone is connected to a wireless network. 3 . Select the wireless network you want to use from the list . You will need the correct network key (password) to connect to the network .
  • Page 58 (key) required by the wireless network you have selected . 5 . Touch the Save button to save the password . 6 . Touch the Save button to save all changes . The CaptionCall phone will then attempt to connect to the selected wireless network .

  • Page 59: Bluetooth

    Pairing To pair a Bluetooth device: 1 . Turn on the device you want to pair with the CaptionCall phone and put it into “Pairing” or “Discovery” Mode . 2 . Select ON next to Bluetooth in your CaptionCall Bluetooth Settings screen .
  • Page 60 Forget a Device When you disconnect a Bluetooth device, you can connect it again using the steps above . If you never want to use a device again with the CaptionCall phone, you can forget the device . 1 . Select the Options button next to the paired device .

  • Page 61: Diagnostics

    Diagnostics The Diagnostics screen lets you see details about your network and could be used if you are experiencing network problems with your phone or if you are asked to do so by Technical Support . If any of the diagnostics fail, they will be marked with a red X and a Details button will display on the right .

  • Page 62: Time Zone

    To select your time zone from a list select the desired time zone from the list, or touch the map. Your time zone will now update to the new, selected time zone. About This is a list of information about the CaptionCall phone . Customer Support 1-877-557-2227...

  • Page 63: Troubleshooting

    Troubleshooting Customer Support 1-877-557-2227...
  • Page 64 . Check that the telephone line is connected to the back of the phone (see “The Back of The CaptionCall Phone” on page 10) . If the telephone line is connected, contact your telephone provider for more assistance .

  • Page 65: Technical Specifications

    Technical Specifications This device complies with Part 15 of the FCC rules . Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 66 If trouble is experienced with this CaptionCall phone, for repair or warranty information, please contact CaptionCall LLC, 1-877-557-2227 or support@ CaptionCall .com . If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved .

  • Page 67: Copyright & Trademarks

    4215 S . Riverboat Rd ., Salt Lake City, UT 84123 ©2019 CaptionCall, LLC . All rights reserved . Patent information: www .captioncall .com/ip CaptionCall, Life is Calling, SilkScroll, and the Spiral C mark are registered trademarks of CaptionCall, LLC . Important Safety Instructions...
  • Page 68 CaptionCall: Helping people with hearing loss stay socially connected for a longer, happier, healthier life! www .CaptionCall .com 123-0617...

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