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CaptionCall 67TB User Manual

Captioning phone
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User Guide
Model 67TB Captioning Phone
www.CaptionCall.com

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Anne Weathers
June 17, 2025

how do i change the time setting?

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Summary of Contents for CaptionCall 67TB

  • Page 1 User Guide Model 67TB Captioning Phone www.CaptionCall.com...
  • Page 2 C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 3 • CaptionCall Mobile. Get captions on your mobile phone—and understand how emergency calls work with mobile captioning. • Refer friends. If you love CaptionCall (and we think you will!) please tell someone else who needs phone captioning service. This explains how to share this important, no-cost program.
  • Page 4 Who can use this service Quién puede utlizar este servicio Because CaptionCall’s captioning service is funded Debido a que el teléfono CaptionCall y el servicio through a federal program, only qualified individuals de subtítulos se financian a través de un programa may utilize the CaptionCall service.
  • Page 5 Do you use a mobile phone? You can caption those conversations, too! Download the no-cost CaptionCall Mobile App. Find it at the Apple App Store or Google Play for Android. Call 1-877-557-2227 for assistance.
  • Page 6 We hope you’ll enjoy captioning on your mobile phone— • Use 911 without captions, if needed. If you can’t reach 911 using the CaptionCall Mobile App, you may be able to connect and we hope you understand an important limitation.
  • Page 7 You can do it, or send your friend or family member to the web page. *To be eligible for CaptionCall, a user must have hearing loss that requires them to use captions to use the phone effectively.
  • Page 8 V I I I How does CaptionCall work? The CaptionCall phone works just like any other phone. PHONE USER CAPTIONED TEXT But our captioning service makes all the difference. When you dial or answer a call, the CaptionCall telephone directs the call to a specially trained agent.
  • Page 9 The ADA requires telephone companies to support the cost of All calls using the CaptionCall service must include the registered telephone relays that make captioning possible. The expense user of the captioning service. People who do not need captions for Internet Protocol Captioned Telephone Service (IP-CTS) is to utilize the phone fully, are prohibited from using captioning.
  • Page 10 Table of Contents 02 Meet the CaptionCall phone 29 Customize Phone Settings 03 Safety instructions 30 Phone display 04 Using the touchscreen 32 Ringer 33 Call defaults 06 Quick Start Basics 35 Frequency amplification 07 Turn on captions 36 Network settings...
  • Page 11 Meet the CaptionCall phone High Volume Alert Displays when phone volume Telephone keypad could be harmful to your Dial a call manually. hearing. Speakerphone button Switch hook button Press to turn on speakerphone, Press to hang up a call. even when the handset is still in the cradle.
  • Page 12 Meet the CaptionCall phone Adjustable stand Safety instructions Use these basic safety precautions Button to with the CaptionCall phone (and adjust stand any phone) to reduce the risk of fire, electric shock, and injury. CaptionCall Phone • Do not use near water. For example,...
  • Page 13 Messages Touch to access captioned voice messages. Settings Touch here to customize phone operations. Help Touch for help using phone features. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 14 Instead, lightly touch or swipe works especially well). Don’t spray along the screen. Easy! the phone with anything; this could C U STO M E R S U P P O RT Email: support@captioncall.com damage the electronics. Phone: 1-877-557-2227...
  • Page 15 Quick Start Basics...
  • Page 16 1. Answer or dial the phone as usual. 2. Touch the green button on the screen to turn on captions. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 17 3. Dial the phone number using the keypad. Or, touch the name of a recent call on the screen or touch Phone Book for a list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 18 2. Pick up the handset or press the Speaker button and listen as usual. To end the call, hang up the handset or press the Speaker button. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 19 You will hear the ringer and can turn it up or down to the desired level. Warning: Setting the volume too high can damage your hearing. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 20 To unmute, touch the Mute button again. Note: A red background behind the Mute icon indicates your caller cannot hear you. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 21 If you’re using the handset, push the Speaker button to switch to the speakerphone while you’re talking. The Speaker button is green when in use. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 22 EDIT button. You can touch the DELETE ALL CALLS icon in the top left, or the icon to the left of individual names or C U STO M E R S U P P O RT numbers. Touch DELETE to confirm. Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 23 Handy Features and Shortcuts...
  • Page 24 To see only the calls you missed, press the C U STO M E R S U P P O RT Missed Call button near the phone keypad. This Email: support@captioncall.com button is red when you have missed a call. Phone: 1-877-557-2227...
  • Page 25 Your contact list is alphabetical. Favorite contacts appear at the top of the list. Contacts are sorted alphabetically by last name. If you want to sort by first names, change your settings (see page 30). C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 26 You don’t have to fill out every field. 4. Touch the Save checkmark in the top left corner to save this information to your PHONE BOOK list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 27 3. Follow the prompts and touch Save (see full instructions to add a contact above). C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 28 3. Touch the star icon in the top right corner. This name and number will now appear at the top of your Phone Book list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 29 2. Touch the name you want to delete then touch DELETE in the left menu. 3. A pop-up box will ask you to confirm. Touch Delete to erase this name and number from your Contacts list. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 30 Follow the steps on page 26. 3. Turn on Sync Contacts (it is green when activated). Under GROUPS, 2. On the CaptionCall phone, touch the select the contacts you wish to SETTINGS icon, then touch Bluetooth. transfer.
  • Page 31 Note: The CaptionCall built-in voice message system cannot 1. Touch SETTINGS. Scroll to touch Voice record an incoming message while you are using the CaptionCall Messages. phone. The caller will get a busy signal. Some people choose to 2.
  • Page 32 You can save message captions just like you would any captioned call—touch the Save Call icon before you hang up. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 33 Voice Messages (continued) Add Voice Message greeting to CaptionCall phone If you choose to use the CaptionCall built-in answering machine, you can record your own greeting for callers to hear. 1. Touch SETTINGS. Then touch Voice Messages. 2. Make sure Built-in Answering Machine is selected at the top.
  • Page 34 Voice Messages (continued) Number of rings before Voice Messages activate By default, the CaptionCall phone rings 3 times before going to voicemail. You can change this to give yourself more time to answer. 1. From the home screen, touch SETTINGS. Scroll to touch Voice Messages.
  • Page 35 If the device you wish to pair with isn’t listed, make Network sure the device’s Bluetooth is on and pairing enabled so it can be found by your CaptionCall phone. headphones, or other Bluetooth-enabled HELP HELP Time Zone wireless device.
  • Page 36 Calls using Bluetooth devices SAVE CALL Your call assistant is 1619631f When the CaptionCall phone is paired with a Bluetooth device, the HOME icon is replaced MUTE by the BLUETOOTH icon in the top left menu. Audio is sent to the Bluetooth device when OPTIONS this icon is blue.
  • Page 37 Call Defaults Bluetooth On Bluetooth Off Display PAIRED DEVICES Rename or delete a Bluetooth device Ringer Tom’s Streamer Options 1. On the CaptionCall phone, touch SETTINGS. Amplification Connected Bluetooth Scroll to and touch Bluetooth. AVAILABLE DEVICES Network Pair Headset 2. Find the name of the Bluetooth device and...
  • Page 38 Customize Phone Settings The CaptionCall phone is preset with the most popular settings, but you can change your preferences whenever you want. Follow these instructions, or call us at 1-877-557-2227. A CaptionCall representative will be happy to walk you through every step.
  • Page 39 Change screen brightness 1. Touch SETTINGS. Then touch Display. 2. Under Brightness, touch the brightness level C U STO M E R S U P P O RT for your touchscreen. Your current selection is Email: support@captioncall.com highlighted in green. Phone: 1-877-557-2227...
  • Page 40 1. Touch SETTINGS. Then touch Time Zone. 2. Use the scrolling menu to touch the name of your time zone. Your current selection is highlighted in green. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 41 1. Touch SETTINGS, then touch Ringer. 2. Check the box to activate the flashing screen. Follow the same steps to uncheck the box and turn C U STO M E R S U P P O RT the flash feature off. Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 42 Call defaults You can customize settings to make the CaptionCall phone behave in certain ways. Turn automatic captions on or off Choose if you need captions to automatically appear with each call. 1. Touch SETTINGS, then touch Call Defaults. 2. Touch Captions Always On to check or uncheck the box.
  • Page 43 2. Check the box to activate Volume Boost. Be aware that excessive volume can cause hearing damage. Override Volume Reset For hearing safety, the CaptionCall phone automatically reduces the handset volume after each call. You can override this feature by checking this box. Be aware that excessive volume can cause hearing damage.
  • Page 44 Touch Custom to match settings from your audiogram or recommendations from your audiologist. For a custom setting, use your finger to drag each frequency point to a higher or lower amplification. C U STO M E R S U P P O RT Email: support@captioncall.com Phone: 1-877-557-2227...
  • Page 45 Network settings Your CaptionCall representative connects the CaptionCall phone to a network during installation. If you get a network alert, see how to reconnect on page 41. You should not change any network settings unless you have the technical knowledge required to do so.
  • Page 46 Check that the other end of the Ethernet cable is securely attached to your modem. If you still have trouble, CaptionCall Support is happy to help. Call 1-877-557-2227. C U STO M E R S U P P O RT Email: support@captioncall.com...
  • Page 47 If you are familiar with Wi-Fi networks, you can connect your CaptionCall phone using the instructions on page 41. If you are having trouble, CaptionCall Support is happy to help. Call 1-877-557-2227. You will need to know the name of your wireless network and its password (also called its Network Key).
  • Page 48 An X indicates a failure. Touch the DETAILS button for more information. If you are not sure what to do, CaptionCall Support is happy to help. Call 1-877-557-2227. C U STO M E R S U P P O RT Email: support@captioncall.com...
  • Page 49 Troubleshooting The CaptionCall phone will show an alert if it has a problem with your network or CaptionCall account. There are three common alerts: Network Connection Error, Telephone Line Problem, and Account Error.
  • Page 50 The phone screen should display the next to Wireless Network. or if you get an error message, please CaptionCall logo. Wait one FULL minute after 6. Touch the Enable Wireless box so it has a contact Customer Support: 1-877-557- the logo disappears to see if the correct checkmark.
  • Page 51 Telephone Line Problem You will see a Telephone Line Problem when the CaptionCall phone is not connected to the telephone line. 1. Check to make sure the telephone line is securely connected to the Phone Port on the back of the phone as well as your phone jack on the wall.
  • Page 52 Technical specifications If you have trouble, CaptionCall Support may need to know the technical details of your phone. You can find the model number on the bottom of the phone. See page 4. Other technical specifications are found on the About screen. 1. Touch SETTINGS. Scroll down and touch About.
  • Page 53 FCC operation specifications installed and used in accordance with the format US:AAAEQ##TXXXX. If requested, this The CaptionCall phone complies with Part instructions, may cause harmful interference number must be provided to the telephone 15 of the FCC rules. Operation is subject to to radio communications.
  • Page 54 ©2021 CaptionCall, LLC. All rights reserved. Patent information: www.CaptionCall.com/ip CaptionCall, Life is Calling, and the Spiral C mark are registered trademarks of CaptionCall, LLC. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNT PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.
  • Page 55 CaptionCall Helping people with hearing loss stay socially connected for a longer, happier, healthier life!
  • Page 56 Life is Calling ®...
  • Page 58 Returning a phone If a CaptionCall phone is no longer in use, please return it to us at no cost. This equipment can often be used again by other eligible users. It can’t help anyone if it ends up in a landfill (or even a yard sale, since it can’t be activated without an account). Help...
  • Page 60 Copyright © 2021 CaptionCall LLC, All rights reserved. | 123-0321...