Technical Support - 3Com 3C2000 User Manual

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Technical Support

3Com provides easy access to technical support information through a variety of
services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the most
recent information, access the 3Com Corporation World Wide Web site at:
http://www.3com.com/
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the
following online systems:
World Wide Web Site
To access the latest networking information on the 3Com Corporation World Wide Web
site, enter this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software, and support options that range from technical education
to maintenance and professional services.
3Com Knowledgebase Web Services
This interactive tool contains technical product information compiled by 3Com expert
technical engineers around the globe. Located on the World Wide Web at http://
knowledgebase.3com.com, this service gives all 3Com customers and partners
complimentary, around-the-clock access to technical information on most 3Com
products.
Support from Your Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers are
authorized 3Com service partners who are qualified to provide a variety of services,
including network planning, installation, hardware maintenance, application training,
and support services.
When you contact your network supplier for assistance, have the following information
ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to
contact 3Com.
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