AudioCodes Mediant 800 Reference Manual page 129

CHAPTER 7 SNMP Traps
Alarm
Major
Minor
Connection to the Proxy Set
is lost and this Proxy Set is
configured with fallback to
routing table (IsFallbackUsed
parameter).
Note: Applicable only to the
Gateway application.
All proxy servers were online
and now at least one proxy
server in the Proxy Set is
offline (and at least one
proxy server is still online)
Mediant 800 SBC | SNMP Reference Guide
acProxyConnectionLost
"Proxy Set <ID>:
Proxy not
found. Use
internal
routing"
"Proxy Set <ID>
("<Name>"):
Server <IP
address>:<port>
is down - one or
more servers in
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1. Ping the proxy
server. If there is no
ping, contact your
proxy provider. The
probable reason is
the proxy is down.
2. Ping between the
proxy and Audi-
oCodes device. If
there is no ping, the
problem could be a
network/router
issue.
3. If you have more
than one device
connected to this
same proxy, check
if there are more
AudioCodes devices
with the same
alarm. If this is the
case, this could con-
firm that this is not
AudioCodes device
issue.
4. Check that routing
using the device's
routing table is func-
tioning correctly.
5. Contact Audi-
oCodes support
and send a syslog
and network cap-
ture for this issue.