AudioCodes Mediant 800 Reference Manual page 128

CHAPTER 7 SNMP Traps
Alarm
Severity
Major
Condition
Connection to all the proxy
servers in the Proxy Set are
lost (offline) and the 'Proxy
Load Balancing Method'
parameter is disabled.
The number of online proxy
servers in the Proxy Set is
less than the number
configured for the 'Min.
Active Servers for Load
Balancing' parameter and
the 'Proxy Load Balancing
Method' parameter is
enabled (Round Robin or
Random Weights).
Mediant 800 SBC | SNMP Reference Guide
acProxyConnectionLost
Text
"Proxy Set
<ID>: Proxy
lost. looking for
another proxy"
"Proxy Set <ID>:
Proxy lost.
looking for
another proxy"
- 119 -
Corrective Action
1. Ping the proxy
server. If there is no
ping, contact your
proxy provider. The
probable reason is
the proxy is down.
2. Ping between the
proxy and Audi-
oCodes device. If
there is no ping, the
problem could be a
network/router
issue.
3.
If you have more
than one device
connected to this
same proxy, check
if there are more
AudioCodes devices
with the same
alarm. If this is the
case, this could con-
firm that this is not
AudioCodes device
issue.
4.
Check if routing via
the redundant
proxy is operating
correctly. If it is,
then this could
mean that it's not a
network issue.
5. Contact Audi-
oCodes support
center and send a
syslog and network
capture for this
issue.