Technical Support And Rma Requests - Quasonix TIMTER QSX-V Series Installation And Operation Manual

9 Technical Support and RMA Requests

In the event of a product issue, customers should contact Quasonix via phone (1-513-942-1287) or e-mail
(support@quasonix.com) to seek technical support. If the Quasonix representative determines that the product issue
must be addressed at Quasonix, a returned materials authorization (RMA) number will be provided for return
shipment.
Authorized return shipments must be addressed in the following manner:
To ensure that your shipment is processed most efficiently, please include the following information with your
product return:
•
Ship To – Company name, address, zip code, and internal mail-drop, if applicable
•
Attention/Contact person – Name, Title, Department, Phone number, email address
•
Purchase Order Number – If applicable
•
RMA Number – provided by the Quasonix representative
Please note that Quasonix reserves the right to refuse shipments that arrive without RMA numbers.
97 Quasonix, Inc.
TIMTER™ Multi-mode Digital Telemetry Transmitter
Quasonix, Inc.
ATTN: Repair, RMA #
6025 Schumacher Park Drive
West Chester, OH 45069