Troubleshooting And Technical Support - Cantium Scientific MicroBio MB2 Operating Manual

Troubleshooting and Technical Support

Q. The unit will not switch on.
A. Check the cells are inserted correctly and fully charged. If this does not
resolve the situation, replace the cells and try again. If this fails to resolve the
issue, please contact your local distributor or Cantium Scientific Limited for
technical support.
Q. The sampler switches off when starting or during sampling.
A. This is due to exhausted, low quality or dead cell(s) in the battery.
Replace all cells or recharge. Low quality cells may present a correct
terminal voltage, but as soon as a load is applied, this will drop drastically
below a point where the sampler will not function. Please refer to the battery
management section of this manual for further information.
Q. The sampling head fits loosely.
A. There is a retaining spring inside the sampling head area that keeps the
head tight. This may, with time and use have moved. Loosen the screw, slide
the spring to the edge of the sampling head plate and re- tighten using the
hex-key supplied with the kit. Do not over-tighten the screw. There is a nitrile
O-ring on the sampling head assembly that may have worn. A replacement
O-ring is supplied with the kit (part no. A-00227).
Q. The contact plate or petri dish fits loosely.
A. With time the springs that hold the plates/dishes may have stretched out
of shape. Undo the screws holding the springs and support plate using the
hex-key supplied, move the springs and re-tighten until a secure hold of the
plate/dish is obtained. There is variation in the outside diameter of plates/
dishes between manufacturers. The MicroBio MB2 holding springs can be
adjusted to accommodate this variation.
If the problem is not covered above, please contact your local distributor for
technical support. Otherwise, contact Cantium Scientific Limited via our web
form: https://www.cantiumscientific.com/contact/
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