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This chapter covers potential problems and the corresponding remedies.
16.1 General Installation Problems
Table 72 General Installation Problems
PROBLEM
SNMPc,
MySQL will not
install properly
16.2 EMS Installation Problems
Table 73 EMS Installation Problems
PROBLEM
EMS will not
install properly
16.3 Uninstalling the EMS
1 Click Start, settings, Control Panel, Add/Remove Programs. The Add or Remove
Programs dialog box opens.
Chapter 16 Troubleshooting
CORRECTIVE ACTION
Make sure that the computer you want to install the SNMPc and MySQL has the
correct hardware and Operating System (OS) specifications. See
22
for a list of installation requirements.
Shutdown any services that are running which may affect the installation; for example,
shutdown MySQL and SNMPc.
Remove any previous versions of MySQL and SNMP software from your computer.
Re-install MySQL and SNMPc in that order.
CORRECTIVE ACTION
Make sure that the computer you want to install the EMS has the correct hardware
and Operating System (OS) specifications. See
installation requirements.
Shutdown any services that are running which may affect the installation; for example,
shutdown MySQL and SNMPc.
Remove any previous versions of the EMS software from your computer. See the
Uninstalling the EMS
section for information on how to do this.
If the problem still persists, try re-installing the EMS.
NetAtlas Enterprise 1.00 User's Guide
C
H A P T E R
Troubleshooting
Section 1.2 on page 22
1 6
Section 1.2 on page
for a list of
158
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