Product Status Messages - Epson ET-15000 User Manual

You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the
App Store, selecting Updates, searching for a software update option for Epson Software, and
selecting Update.
Parent topic:

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also press the
LCD screen message
Printer error. Turn on the
printer again. See your
documentation for details.
Paper out in XX.
The printer's borderless
printing ink pad is nearing
the end of its service life. It
is not a user-replaceable
part. Please contact
Epson support.
The printer's borderless
printing ink pad has
reached the end of its
service life. It is not a user-
replaceable part. Please
contact Epson support.
Paper Setup Auto Display
is set to Off. Some
features may not be
available. For details, see
your documentation.
Solving Problems
help button to see help information and how-to instructions on the screen.
Condition/solution
A printer error has occurred. Turn the product off and then back on again. If
the error continues, check for a paper jam. If there is no paper jam, contact
Epson for support.
Load paper in the cassette or rear paper feed slot.
The ink pad is near the end of its service life and the message will be
displayed until the ink pad is replaced. Contact Epson for support. (To
resume printing, press the
The ink pad is at the end of its service life. Turn off the product and contact
Epson for support.
You can still perform operations that do not use ink, such as scanning.
The Paper Setup Auto Display option is disabled. You must enable
Paper Setup Auto Display to use AirPrint.
start button.)
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