Epson ET-15000 User Manual page 301

• If the printer cannot print using a USB connection, disconnect the USB cable from the computer, right-
click on the printer icon displayed on the computer, and select Remove Device. Then connect the
USB cable to the computer and try a test print.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure you set the transportation lock to the unlocked (printing) position.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on-
screen instructions to check the connection status:
• Windows 10: Click
• Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker
icon.
• Windows 7: Click and select All Programs > Epson Software > Epson Printer Connection
Checker.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
• Make sure your product is selected as the printer in your printing program.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Running a Product Check
and select Epson Software > Epson Printer Connection Checker.
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