Cannot Scan Over A Network - Epson ET-15000 User Manual

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD
screen, make sure your product software was installed correctly. If necessary, reinstall your software.
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Related references

Cannot Scan Over a Network

Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi or Wired Networking
Cannot Scan Over a Network
If you have problems scanning over a network with Epson ScanSmart, try these solutions:
• Make sure the computer and scanner are connected to the same network (or network
segment/VLAN).
• Move the scanner and computer or smart device closer to the router or access point.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the scanning software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: For detailed instructions on scanning with Epson ScanSmart, see the help information in Epson
ScanSmart.
Solving Network Problems
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