Fault Removal; System Fault Information List And Troubleshooting Suggestions - Growatt SPH TL BL-UP Series Installation Manual

9

Fault removal

Our products are carried out with strict tests before they take out, if the operation
difficulties in the process of installation, please log on to www.ginverter.com
website, view the Q&A program.
When SPH inverter fault happens, please inform our company, and to provide SPH
related information, we will have a professional after-sales service personnel to
answer you.
What you need to provide the information about the SPH including:
Ÿ Serial number
Ÿ
Model
Ÿ
Information about the LCD display
Ÿ
Brief description of problems
Ÿ
The battery voltage
Ÿ The PV input voltage and power per string.
Ÿ The grid voltage and frequency
Ÿ
Can you retell the failure problem? If you can, what kind of a situation
Ÿ
Did the problem happen in the past?
Ÿ
When did this fault happen? First installation?
Ÿ
About the battery
Ÿ The manufacturer name and model of battery
Ÿ Capacity of battery
Ÿ
Output voltage of the battery
Ÿ
The time you buy Battery and frequency you use it
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9.1 System fault information list and troubleshooting suggestions

Warning Message
Error Message Description
Raillog/Meter
Warning401
Communication
fault
PV1 or PV2
Warning203
Circuit short
Battery temperature
Warning506 out of specified range
for charge or discharge
Grid voltage fault.
AC V Outrange Please refer to the
local grid standard
for more details of
the grid frequency.
Grid frequency fault.
Please refer to the
AC F Outrange
local grid standard for
more details for the
grid voltage.
PairingTimeOut Communication fault
BMS COM Fault Communication fault
Battery terminals
Battery reversed
reversed
NTC open
BAT NTC Open (only for lead-acid
battery)
Battery terminal open
Battery Open
(only for lithium
battery)
UPS output overload
warning.
If this warning occurred
three time. Off-grid
Over Load
function will be locked
one hour and output
power again.
No AC
No Utility
Connection
Suggestion
Check the wire connection between meter
and inverter is good or not.
Check the distance of Raillog and inverter is
in the range of specification or not.
Restart inverter and Raillog, reconnect.
Check the positive and negative of PV input
is reversed or not.
Reinserted the PV terminal, please contact
Growatt service center if restart can't solve
the problem.
Check the environment temperature of
battery is in the range of specification
or not.
Check the AC voltage is in the range of
standard voltage in specification.
Check the grid connection is good or not.
Check the frequency is in the range of
specification or not.
Restart inverter.
Please contact Growatt service center if
restart can't solve the problem.
Check the distance of Raillog and inverter is
in the range of specification or not.
Restart inverter and Railog, reconnect.
Check the lithium Battery is open or not.
Check the connection of lithium Battery and
inverter is good or not.
Check the positive and negative of battery
is reversed or not.
Check the temperature of lead-acid battery
is installed or not.
Check the temperature of lead-acid battery
is connected well or not.
Check the battery connection is good or not.
Check the switches between the battery and
inverter are all on or not.
Please reduce the load of UPS output.
Please confirm grid is lost or not.
Check the grid connection is good or not.
Check the switches on the cable are on or not.
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