Fault Removal - Growatt SPH Series Installation Manual

 Confirm whether the battery temperature is too high, too high temperature of battery can also
lead to SPH fail to work, at this point, to ventilation, cooling or still handle to the battery, please.

If temperature is low, also can appear the battery low temperature protection, the battery will
start with small load in low temperature output, after temperature back to normal system can work
normally, please be patient at this time

If the temperature is too low, it is possible that battery will be low temperature protection, at
this time, please pay attention to the working temperature range listed in the specifications of the book.
 Servicing of batteries should be performed or supervised by personnel knowledgeable about
batteries and the required precautions.
 When replacing batteries, replace with the same type and number of batteries or battery
packs.

General instructions regarding removal and installation of batteries.
Remark:
All of above action should be operated by professional person, if you want to do these works, you must
make sure the whole system are off.

9 Fault removal

Our products are carried out with strict tests before they take out, if the operation difficulties in the process of
installation, please log on to www.ginverter.com website, view the Q&A program.
When SPH inverter fault happens, please inform our company, and to provide SPH related information, we will
have a professional after-sales service personnel to answer you.
What you need to provide the information about the SPH including:
 Serial number

Model
 Information about the LCD display
 Brief description of problems

The battery voltage
 The PV input voltage and power per string.
 The grid voltage and frequency

Can you retell the failure problem? If you can, what kind of a situation
 Did the problem happen in the past?
 When did this fault happen? First installation?

About the battery
 The manufacturer name and model of battery
 Capacity of battery

Output voltage of the battery
 The time you buy Battery and frequency you use it
9.1 System fault information list and troubleshooting suggestions
Error Message
Warning401
Description
SP-CT/Meter Communication
fault
Warning Message
Check the wire connection between meter and
inverter is good or not.
Check the distance of SP-CT and inverter is in the
Suggestion