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Customer Service
We provide a service guide as below for any problem by the following steps: First, contact your
distributor, sales representative, or our customer service center for technical support if you need
additional assistance.
You need to prepare the following information before you call:
• Product serial number
• Peripheral attachments
• Software (OS, version, application software, etc.)
• Detailed problem description
• The exact wording of any error messages
In addition, free technical support is available from our engineers every business day. We are
always ready to give advice on application requirements or specific information on the installation
and operation of any of our products. Please do not hesitate to call or e-mail us.
Advisory Conventions
Four types of advisories are used throughout the user manual to provide helpful information or to
alert you to the potential for hardware damage or personal injury. These are Notes, Important,
Cautions, and Warnings. The following is an example of each type of advisory.
NOTE:
A note is used to emphasize helpful information
IMPORTANT:
An important note indicates information that is important for you to know.
CAUTION
A Caution alert indicates potential damage to hardware and explains how to
avoid the potential problem.
WARNING!
An Electrical Shock Warning indicates the potential harm from electrical
hazards and how to avoid the potential problem.
Preface
5
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