Webasto TurboDX User Manual page 15

TROUBLESHOOTING
Please refer to this Troubleshooting Guide for possible solutions to common errors
or difficulties with charging your vehicle using your portable charger.
NOTE
A RED TROUBLE indicator may be triggered by several sources, including the
charger, the utility service, or the vehicle. See troubleshooting tips below.
The RED TROUBLE indicator turns on when the charger detects an error whether
it is connected to your vehicle or not. With the RED TROUBLE Indicator on, the
charger will not deliver power to the vehicle. The error must be corrected before
charging begins or resumes.
Problem
BLUE COUPLER
STATUS Indicator does
not illuminate
Vehicle will not charge
RED TROUBLE
Indicator remains solid
Do not attempt to repair or service the charger yourself.
There are no user serviceable parts inside.
Possible Cause
No power to unit
Charger internal
failure
Charge coupler is
not inserted into the
vehicle
Vehicle is not in a
state to accept a
charge
Communication
error between
charger and
vehicle
Solution
Check circuit breaker.
Contact Customer Service for
assistance.
Inspect the charge coupler.
Remove the charge coupler from
the vehicle, then reinsert it into the
vehicle receptacle until it clicks. (No
clicks on IEC)
Verify vehicle charge timer is set
to permit charging. Refer to the
vehicle owner's manual for charge
timer instructions.
Contact Customer Service for
assistance.
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