For Chip Cards; For Contactless Cards; For Msr (Magnetic Stripe) Cards - VeriFone Carbon Mobile 5 User Manual

EN
User Guide
Payment Functions
If the customer cancels the transaction, Transaction cancelled message will be shown

If the screen times out, Transaction cancelled, Operation Timeout message will be shown

If the device crashes or reboots while on this screen, when the payment application restarts or device boots up, no

power failure recovery will happen.
If the transaction type is not supported by the card, the transaction is declined. If the transaction is supported by

the card, the transaction is continued.
 If the card scheme (Visa, Mastercard...etc) is not supported by the merchant, the transaction is declined
 If the Customer is prompted to enter PIN. The PIN entry screen is displayed for online and offline PIN entry.
 If PIN bypass is not enabled, the Enter key is not enabled until 4 digits are entered
 if the customer enters PIN wrong for offline PIN, the customer is prompted for PIN again
If the customer enters wrong PIN for offline PIN entry and the PIN entry retries are exhausted, the transaction is

declined, and the card is blocked.
If the customer enters wrong PIN for online PIN and if the host requests PIN retry, the customer is prompted for

PIN again
EN
User Guide
Carbon Mobile 5 with printer
Purchase - Continued
Description
The Customer can insert, tap, or swipe a card. The Customer can view the items
purchased by clicking the Basket icon present at the top right.

For Chip cards

Immediate Fallback to use Card Swipe will be prompt after a single failed

attempt for the following conditions: Card Expiry, EMV Blocked and when
the card type is not supported for chip.

If there is a chip read error, the customer is asked to present the card again.
If fallback is enabled, after the configured number of retries, the customer is
prompted to use Card Swipe.

If the card is declined, the customer is notified that the card is declined and
is asked to remove card.

For Contactless cards


In case of a fallback to use Chip, the customer is asked to insert the card

In case other errors, the customer is asked to try again

If the card is declined, the customer is notified that the card is declined

For MSR (Magnetic Stripe) cards

 If there is MSR read error, the customer is asked to present the card
again. If fallback is enabled, after the configured number of retries,
the customer is prompted to use Manual entry for card number.
 If the service code indicates a chip is present and the service code
check is enabled, the customer is prompted to insert card
 If the card is expired and the expiry check is needed, the card is
declined.
Carbon Mobile 5 with printer
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