VeriFone P400 Installation Manual
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VeriFone P400 Installation Manual

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P400/P400 Plus
Installation Guide
Verifone Part Number DOC435-003-EN-C, Revision C

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Summary of Contents for VeriFone P400

  • Page 1 P400/P400 Plus Installation Guide Verifone Part Number DOC435-003-EN-C, Revision C...
  • Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    P400 ............16 Connection to Another Verifone Terminal......16 RS-232 Connection Using an External Power Brick .
  • Page 4 External Dimensions..........29 Weight .

  • Page 5: Preface

    REFACE This guide is the primary source of information for setting up and installing P400 device. Audience This guide provides simple descriptions of the P400 features and the basic information for installing and configuring the P400. Organization This guide is organized as follows: Chapter 1, Overview.

  • Page 6: Guide Conventions

    The pencil icon is used to RS-232-type devices do not work NOTE highlight important information. on the P400 communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data.
  • Page 7 REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number P400/P400 P NSTALLATION UIDE...
  • Page 8 REFACE Guide Conventions P400/P400 P NSTALLATION UIDE...

  • Page 9: Hapter

    The P400 is a consumer-facing handheld device. It can also be fix-mounted in some integrated retail scenarios. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.

  • Page 10: Back Functions

    VERVIEW Features and Benefits Back Functions The rear of the P400 device shows the following: • Cable connector compartment. • Threaded grommets for attaching the mounting plate. • A uSD and a dual-stack MSAM connectors built into the back of the unit to support stored-value card programs or other merchant card requirements.

  • Page 11: Setup Selecting Location

    • Do not use the P400 outdoors. CAUTION The P400 is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. P400/P400 P NSTALLATION...

  • Page 12: Electrical Considerations

    Avoid using this product during electrical storms. Considerations • Do not use the P400 unit near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near...

  • Page 13: Ensuring User Privacy

    Carefully inspect the shipping carton and its contents for possible tampering or Shipping Carton damage. Remove the P400 unit from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. Refer...

  • Page 14: Msam/Usd Cards

    Slide out and lift the compartment cover with captive screw. The uSD and MSAM cardholders are now accessible. NOTE The P400 supports two MSAM cards in a stacked configuration. Install the uSD or MSAM card by carefully sliding it into the slot until fully inserted.

  • Page 15: Power Supply

    If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power Supply P400 can be powered with 5 V supply from USB port (5 V at 500 mA) with the following power-saving conditions controlled by the OS: •...

  • Page 16: Cable Connections

    Attaching a Cable Before going into each cabling scenario, the cables first have to be attached to the Connector to the P400. To attach a cable to the terminal, follow steps 1-2 in the Installing or P400 Changing MSAM/uSD Card section to open the compartment door, then attach the 28-pin connector of the cable to the terminal.
  • Page 17 • Configuration 2 - P400 to VX 520 Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036- 01-A) to P400, then insert the other end of the cable to the RS-232 port of VX 520. Figure 6...
  • Page 18 Suggested Position of Volume Bar • Configuration 3 - P400 Plus to VX 520 In order for the P400 Plus (also applicable to P400) to support full-feature without any limitation, it is required to power the PINpad with an external power supply.
  • Page 19 USB Connection • Configuration 1 - P400 to V200c P400 can be powered by V200c via the USB port. Connect the USB cable CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c. Figure 9 Connecting to V200c via USB...

  • Page 20: Rs-232 Connection Using An External Power Brick

    ETUP Cable Connections RS-232 Connection A special dongle cable is used, where one end of the cable plugs into the P400 Using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick.

  • Page 21: Powered Usb Connection

    A PoweredUSB cable allows for devices to obtain power through their USB host Connection instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN - CBL282-033-01-A) to the P400 and plug the male USB connector into the corresponding USB port of the connecting device. Figure 13 Connecting to USB-Based Host via PoweredUSB.

  • Page 22: Smart Card Reader

    Available Connections on the External Power Brick Smart Card The smart card transaction procedure can vary depending on the application. Reader Verify the proper procedure with your application provider before performing a smart card transaction. Figure 15 Using the Smart Card Reader P400/P400 P NSTALLATION UIDE...

  • Page 23: Magnetic Stripe Card Reader Use

    Premature removal can void the transaction. Magnetic Stripe The P400 has a magnetic card reader that uses a triple track stripe reader. This Card Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments.

  • Page 24: Contactless Transactions

    ETUP Contactless Transactions Contactless The P400 supports contactless transactions through an integrated contactless Transactions module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 17 Contactless Transaction To perform a contactless smart card transaction:...
  • Page 25 Failure to use the privacy shield in PCI-compliant manner will void PCI compliance for the affected device. • Half-height type - This privacy shield is not PCI-compliant. This may only be used when P400 is mounted on a swivel stand. Figure 19 Half-height Type Privacy Shield P400/P400 P...

  • Page 26: Stylus And Holder

    Once the hooks are in place, gently push down on the privacy shield until it snaps into place. Stylus and Holder A stylus with holder can be attached to P400 and used as an alternative device input method. To attach the stylus:...

  • Page 27: Periodic Inspection

    If any device is found in tamper state, please remove it immediately from service. NOTE Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.
  • Page 28 ETUP Periodic Inspection P400/P400 P NSTALLATION UIDE...

  • Page 29: Hapter

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the P400 device. Unit Power P400 and P400 Plus devices have the following power requirements: Requirements • 7-12 V DC, 1 A Full capabilities: • 5 V DC, 500 mA...

  • Page 30: Sam Card Reader

    PECIFICATIONS SAM Card Reader SAM Card • Two Security Access Modules (SAMs) Reader Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 4.0 approved P400/P400 P NSTALLATION UIDE...

  • Page 31: Troubleshooting Guidelines

    HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a P400 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.
  • Page 32 ROUBLESHOOTING UIDELINES Transactions Fail to Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. •...

  • Page 33: Hapter

    Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. Because the P400 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

  • Page 34: Decommissioning/Removal From Service

    • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each P400 unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.

  • Page 35: Accessories And Documentation

    USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST • International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL280-025-02-A USB Cable 4.1 m P400/P400 P NSTALLATION...

  • Page 36: Power Supply

    RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m CBL435-002-01-A USB cable 2.65 m, connect to P400 to MOD10 port of V200c. CBL435-005-02-A P400/P200 Ethernet and Mini-USB Dongle CBL435-044-01-A P400/P200 USB/Ethernet/RS232, Dongle Cable 1.0 m...
  • Page 37 ERVICE AND UPPORT Accessories and Documentation P400/P400 P NSTALLATION UIDE...
  • Page 38 ERVICE AND UPPORT Accessories and Documentation P400/P400 P NSTALLATION UIDE...

  • Page 39: A P P En Di X A Caution And Warning Messages

    Cet appareil est un produit sûr et toute and any tampering can cause it to manipulation peut l'amener à cesser de cease to function or operate in an fonctionner ou fonctionner de manière non unsecured manner. sécurisée. P400/P400 PLUS I NSTALLATION UIDE...
  • Page 40 être endommagé, en label. If a label or component aviser immédiatement la compagnie maritime appears damaged, immediately et votre représentant Verifone ou prestataire notify the shipping company and de services. your Verifone representative or service provider.
  • Page 41 Toujours directly onto the keypad or appliquer le nettoyant sur un chiffon avant de display. Always apply the cleaner nettoyer l'appareil. to a cloth before cleaning the device. P400/P400 PLUS I NSTALLATION UIDE...
  • Page 42 Caution and Warning Messages P400/P400 PLUS I NSTALLATION UIDE...
  • Page 43 Verifone, Inc. 1-800-Verifone www.verifone.com P400/P400 Plus Installation Guide Verifone Part Number DOC435-003-EN-C, Revision C...

This manual is also suitable for:

P400 plus

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