VeriFone T650p User Manual
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VeriFone T650p User Manual

Eftpos now by st.george
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EFTPOS Now
terminal user guide
An easy-to-follow guide
to using your terminal.

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Summary of Contents for VeriFone T650p

  • Page 1 EFTPOS Now terminal user guide An easy-to-follow guide to using your terminal.
  • Page 2 You’ve got questions? We’ve got time to talk. Merchant Support Centre and online stationery orders stgeorge.com.au/merchantsupport Merchant Helpdesk Service, Sales and Support, Terminal Difficulties, Stationery Orders. 1300 650 977 (available 24 hours a day, 7 days a week). Handy hint: Have your Merchant and Terminal numbers ready so we can assist you promptly.

  • Page 4: Table Of Contents

    Contents Introducing your EFTPOS Now terminal ..............6 What this guide will cover .........................6 Your terminal’s features ........................6 Merchant responsibility for equipment and materials provided ......6 Cancellation of the facility ....................7 Damaged, lost, or stolen equipment ................7 Merchant receipts ........................7 EFTPOS stationery ........................7 Let’s get your new terminal started ................8 Terminal layout ........................8 Important icons and navigation ..................11...
  • Page 5 Processing a purchase transaction ................28 Processing a purchase + cash out transaction ............31 Processing a cash out only transaction ...............35 6.10 Processing a refund transaction ..................38 6.11 Processing a purchase transaction with tip ...............43 6.12 Processing a mail order/telephone order (MOTO) transaction ......47 6.13 Processing a purchase transaction with a surcharge ..........51 Processing pre-authorisation ..................55 Pre-authorisation ........................55...

  • Page 6: Introducing Your Eftpos Now Terminal

    Introducing your EFTPOS Now terminal What this guide will cover This user guide will help you become familiar with the EFTPOS Now terminal. You’ll find all the details of the terminal’s features and the simple operational steps to help deliver fast and secure payment processing for your business. Your terminal’s features Your EFTPOS Now terminal enables online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Visa...

  • Page 7: Cancellation Of The Facility

    Terminals must be located where cardholders can use the touch screen without the risk of other people seeing them key in their PIN (Personal Identification Number). Cancellation of the facility If your merchant facility is cancelled for any reason, you need to return the equipment and materials to us.

  • Page 8: Let's Get Your New Terminal Started

    Ordering stationery by phone Call the Merchant Helpdesk 1300 650 977 (available 24 hours a day, 7 days a week). Follow the prompts and use your phone keypad to enter the following details: • Your stationery items and quantities; followed by •...
  • Page 9 Charging indicator LED Front camera Touch screen Paper roll compartment Microphone Rear camera Torch/Camera flash Battery cover Speaker...
  • Page 10 Power socket Power LED Bluetooth LED Pairing button RS232 USB A Ethernet Micro USB...

  • Page 11: Important Icons And Navigation

    Important icons and navigation Status icons Notification icons Navigation keys Warning/Attention Recent apps Bluetooth enabled Important information Home/Payment app Bluetooth enabled, connected to base Back Download/Update in progress Aeroplane mode Quick settings icons Menu Mobile signal App launcher More options Wi-Fi Expand Torch...

  • Page 12: Installing The Paper Receipt Roll

    Installing the paper receipt roll Open the paper roll compartment by holding the terminal base securely and lifting the sides of the paper compartment door upwards and back. Remove any partially used or empty paper roll from the compartment. Place a new roll in the compartment.

  • Page 13: Turning Your Terminal On And Off

    Turning your terminal on and off To turn on: Hold the Power button (see Terminal layout) down for approximately 3 seconds until the terminal turns on. To turn off: Hold the Power button down for approximately 1 second until you are prompted with the Power off/Restart Message.

  • Page 14: Network Configuration

    Network configuration 3.1 Wi-Fi connectivity Icon Description Wi-Fi is disabled. Wi-Fi 4 bars (Strongest Signal) Wi-Fi network being referenced is password protected. The terminal is connected to the Wi-Fi access point but does not have a connection to the internet. This means that you need further authentication to get access or there could be a problem with the Wi-Fi router’s connection.
  • Page 15 Terminal Screen Next Step Turn Wi-Fi ‘On’ . Select your network from the list of available networks. Enter the network password and select CONNECT. Press the home button to navigate back to the amount–entry screen.

  • Page 16: Ethernet Connectivity

    Ethernet connectivity Connect the ethernet cable to the base. Plug one end of the ethernet cable to the port labelled with the icon on the terminal base. Plug the other end of the ethernet cable into a free LAN port on your router.

  • Page 17: Pairing The Terminal And Base For Bluetooth

    Pairing the terminal and base for bluetooth Terminal Screen Next Step Swipe down from the top of the screen and select the App Launcher Select the Base Control App The Base Manager menu will be displayed on the screen. In the menu, select Pair a new Dock. Bluetooth will be automatically enabled.
  • Page 18 Terminal Screen Next Step 11. Use the camera to align the lights on the base within the red rectangle (while the terminal is still laying on its side). 12. If the terminal detects any movement, the screen will display ‘Please Hold Still’ to allow the pairing process to work.
  • Page 19 Terminal Screen Next Step 17. The device will display ‘Connected Dock’ to confirm the successful pairing. 18. Select the home button at the bottom of the terminal. This button will return you to the amount-entry screen to begin transactions.

  • Page 20: Terminal Heartbeat

    Swipe down from the top of the screen and select App Launcher > Diagnostics App > Verifone Cloud > VHQ heartbeat – Request heartbeat. A green tick will be displayed for a successful heartbeat connection.

  • Page 21: How To Set Up Your Manager/Cashier Passcode

    How to set up your manager/cashier passcode Use this process if you haven’t setup your passcodes during your terminal installation. 1. Select the menu icon located at the top left of the amount-entry screen. 2. Select Settings. 3. Select Security. 4.

  • Page 22: How To Reset Your Manager Passcode

    How to reset your manager passcode Use this process if you’ve forgotten your Manager passcode. 1. Select the menu icon located at the top left of the amount-entry screen. 2. Select Settings. 3. Select Security. 4. Select the More options icon at the top right of the screen.

  • Page 23: Processing Transactions

    Processing transactions Contactless tap transactions The EFTPOS Now terminal supports contactless transactions. The contactless reader is located at the top of the screen above the paper compartment door. Instructions: When prompted by the terminal, position the contactless card over the paper compartment door. Wait for the confirmation ‘beeps’...

  • Page 24: Magnetic Stripe Transactions

    Magnetic stripe transactions The EFTPOS Now terminal supports magnetic stripe card transactions. The magnetic stripe reader is located on the right-hand side of the terminal. Instructions: Position the magnetic stripe card in the card reader with the stripe facing inward, towards the touch screen. To ensure a proper read of the magnetic stripe card, insert the magnetic stripe card at the top of the card reader slot.

  • Page 25: Ccv Security Codes

    CCV security codes 6.5.1 What is a CCV? CCV security codes are a way to lessen the risk of fraud and chargeback when the cardholder is not physically present. A CCV security code is printed on the card but does not appear on receipts. When you key in the CCV code, a check is made that the code matches the card number.

  • Page 26: Email Receipts

    Email receipts The terminal offers cardholders the option to receive a copy of their receipt via email; this helps deliver a more sustainable, eco-friendly payment experience. Terminal Screen Next Step At the end of a transaction, cardholders are offered several options on how they’d wish to receive their receipt.
  • Page 27 Terminal Screen Next Step If an email receipt is not received by the cardholder, you can request a duplicate receipt to be printed or emailed by searching through the Transaction History. Select the menu icon located at the top left of the amount-entry screen.

  • Page 28: Processing A Purchase Transaction

    Processing a purchase transaction Terminal Screen Next Step From the amount-entry screen, use the touch screen to enter the purchase amount. (e.g, $1500 = 150000). Important: If a correction is required, press to clear the value or press to remove the last number entered.
  • Page 29 Terminal Screen Next Step If the cardholder has chosen to insert or swipe their card, the terminal will prompt them to select the account type or application they want to use. Important: The terminal will only display the available application or accounts for their card. The cardholder will be required to enter their Personal Identification Number (PIN).
  • Page 30 Terminal Screen Next Step Once the transaction has been processed, the terminal screen will display whether the transaction has been approved or declined. The terminal will print a merchant copy of the receipt (if the cardholder signed, the signature will be on this copy). The terminal will prompt for a customer copy of the receipt to be printed or emailed.

  • Page 31: Processing A Purchase + Cash Out Transaction

    Processing a purchase + cash out transaction If enabled, your terminal can process purchase with cash out transactions, available from cheque or savings accounts only. You may enable or disable the cash out feature by contacting the Merchant Helpdesk. Terminal Screen Next Step From the amount-entry screen enter the purchase amount (e.g, $10.00 = 1000).
  • Page 32 Terminal Screen Next Step Select the Cash Out amount from the pre-set options displayed on the screen or select Other to enter a different amount. The terminal will prompt the cardholder to tap, insert, or swipe their card or payment-enabled device (e.g, phone, smart watch, or wearable device).
  • Page 33 Terminal Screen Next Step The cardholder will be required to enter their Personal Identification Number (PIN). Once the transaction has processed, the terminal screen will display whether the transaction has been approved or declined. Important: If a chip card was inserted and is yet to be removed, a prompt will appear to remove the card.
  • Page 34 Terminal Screen Next Step 11. The Cash Out confirmation screen will be displayed. 12. Select Done once the cash has been provided to the cardholder. Important: Always check the receipt to confirm the transaction has been approved.

  • Page 35: Processing A Cash Out Only Transaction

    Processing a cash out only transaction If enabled, your terminal can process Cash Out transactions, available from cheque or savings accounts only. You may enable or disable the Cash Out feature by contacting the Merchant Helpdesk. Terminal Screen Next Step From the amount-entry screen enter the Cash Out amount (e.g, $40.00 = 4000).
  • Page 36 Terminal Screen Next Step The terminal will prompt the cardholder to tap, insert, or swipe their card or payment-enabled device (e.g, phone, smart watch, or wearable device). Note: The position of the card reader for tap transactions is above the paper compartment door. If the cardholder has chosen to insert or swipe their card, the terminal will prompt them to select the account type or application they want...
  • Page 37 Terminal Screen Next Step Once the transaction has processed, the terminal screen will display whether the transaction has been approved or declined. Note: If a chip card was inserted and is yet to be removed, a prompt will appear to remove the card. The terminal will beep as a reminder if the card isn’t removed.

  • Page 38: Processing A Refund Transaction

    6.10 Processing a refund transaction If enabled, your terminal can process refund transactions. A refund transaction is used to reverse a purchase that has previously been processed. A refund transaction should allow any amount below or equal to the Daily Refund Limit.
  • Page 39 Terminal Screen Next Step Select Refund. Enter the Manager passcode. Important: Refer to section 4 if passcodes haven’t been set up. Press Enter. Select Card or Mobile.
  • Page 40 Terminal Screen Next Step The terminal will prompt the cardholder to tap, insert, or swipe their card or payment-enabled device (e.g, phone, smart watch, or wearable device). Important: The position of the card reader for tap transactions is above the paper compartment door. If the cardholder has chosen to insert or swipe their card, the terminal will prompt them to select the account type or application they want...
  • Page 41 Terminal Screen Next Step The cardholder will be required to enter their Personal Identification Number (PIN). Important: If the cardholder doesn’t wish to enter a PIN, you can skip (Bypass) this step for certain card types by leaving the PIN blank and pressing Enter. The cardholder will need to provide a signature to authorise the transaction.
  • Page 42 Terminal Screen Next Step 12. The terminal will prompt for a customer copy of the receipt to be printed or emailed. For further information on emailing receipts, refer to section 6.6. Important: Always check the receipt to confirm the transaction has been approved.

  • Page 43: Processing A Purchase Transaction With Tip

    6.11 Processing a purchase transaction with tip If enabled, your terminal can process purchases with tip transactions. You may enable or disable the tipping feature by contacting the Merchant Helpdesk. Terminal Screen Next Step From the amount-entry screen, enter the purchase amount, (e.g, $30.00 = 3000).
  • Page 44 Terminal Screen Next Step The terminal will prompt the cardholder to tap, insert, or swipe their card or payment-enabled device (e.g, phone, smart watch, or wearable device). Important: The position of the card reader for tap transactions is above the paper compartment door. If the cardholder has chosen to insert or swipe their card, the terminal will prompt them to select the account type or application they want...
  • Page 45 Terminal Screen Next Step The cardholder will be required to enter their Personal Identification Number (PIN). Important: If the cardholder doesn’t wish to enter a PIN, you can skip (Bypass) this step for certain card types by leaving the PIN blank and pressing Enter. The cardholder will need to provide a signature to authorise the transaction.
  • Page 46 Terminal Screen Next Step Once the transaction has been processed, the terminal screen will display whether the transaction has been approved or declined. Note: If a chip card was inserted and is yet to be removed, you’ll be prompted to remove the card. The terminal will beep as a reminder if the card isn’t removed.

  • Page 47: Processing A Mail Order/Telephone Order (Moto) Transaction

    6.12 Processing a mail order/telephone order (MOTO) transaction Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone Order) transactions. MOTO transactions can be processed on credit and charge cards. You have the option to either add passcode security to all MOTO transactions or just to MOTO transactions over $100.
  • Page 48 Terminal Screen Next Step Select Manual Card Entry. Select Mail Order or Phone Order. Enter the card number. Important: The terminal will only display the first 6 digits of the card to maintain customer security. Select Enter. Important: The first 6 digits and the last 4 are now visible.
  • Page 49 Terminal Screen Next Step Enter the card expiration date in the format MM/YY. Important: If a correction is required select the Select Enter. 10. If Mail Order was selected at step 4, proceed to step 12. If Phone Order was selected at step 4, proceed to the next step.
  • Page 50 Terminal Screen Next Step 13. The terminal will prompt for a customer copy of the receipt to be printed or emailed. For further information on emailing receipts, refer to section 6.6. Important: Always check the receipt to confirm the transaction has been approved.

  • Page 51: Processing A Purchase Transaction With A Surcharge

    6.13 Processing a purchase transaction with a surcharge The surcharge feature is optional. You may enable or disable this feature by contacting the Merchant Helpdesk. Surcharge provides the ability to add an additional processing fee to the transaction. Surcharge may be a fixed value or a percentage value and can be added to credit cards, debit cards and charge cards.
  • Page 52 Terminal Screen Next Step If the surcharge value is identical for all card types, it will be added to the purchase amount and displayed on the Present Card screen. An on-screen message will be displayed indicating a surcharge value has been applied. When various card types carry different surcharge values, the ‘Surcharge may apply’...
  • Page 53 Terminal Screen Next Step The Confirm Surcharge screen will be displayed. The cardholder will be required to confirm the surcharge amount. The cardholder will be required to enter their Personal Identification Number (PIN). Important: If the cardholder doesn’t wish to enter a PIN, you can skip (Bypass) this step for certain card types by leaving the PIN blank and pressing Enter.
  • Page 54 Terminal Screen Next Step 10. The terminal will process the transaction. 11. The screen will display the total amount along with the surcharge. 12. The terminal will process the transaction and then display either approved or declined. 13. If a chip card was inserted and is yet to be removed, the terminal will prompt the cardholder to remove the card from the chip card slot.

  • Page 55: Processing Pre-Authorisation

    Processing pre-authorisation Pre-authorisation The Pre-Authorisation feature is optional. You may enable or disable this feature by contacting the Merchant Helpdesk. A Pre-Authorisation is used to reserve funds on a card for a sale to be processed at a later time. Car rental companies and hotels/motels most commonly use this function.
  • Page 56 Terminal Screen Next Step From the amount-entry screen, enter the Pre-Auth amount (e.g, $50 = 5000). Note: If a correction is required, press to clear the value or press to remove the last number entered. Select Other. The Other Options menu will be displayed. Select Pre-Authorisation.
  • Page 57 Terminal Screen Next Step The terminal will prompt the cardholder to insert or swipe. The cardholder is then prompted to select an application or account type for their specific card. The cardholder will be required to enter their Personal Identification Number (PIN). Important: If the cardholder doesn’t wish to enter a PIN, you can skip (Bypass) this step for certain card types by leaving the PIN blank and pressing Enter.
  • Page 58 Terminal Screen Next Step Once the transaction is processed, the terminal will display whether the transaction has been approved or declined. Important: If a chip card was inserted and is yet to be removed, a prompt will appear to remove the card.

  • Page 59: Pre-Authorisation Completion

    Pre-authorisation completion A Pre-Authorisation completion is used to charge the cardholder and remove the reserved/held funds from an earlier Pre-Authorisation transaction (this includes any adjustments that may have been processed). A Pre-Authorisation completion can be processed in one of two ways: 1.
  • Page 60 Terminal Screen Next Step Depending on the card type used, you’ll be presented with the following options to alter the Pre-Auth transaction. • Receipt • Cancel • Complete • Extend • Adjust Important: If the amount of the final completion is less than the subtotal displayed on the terminal, you’ll need to release the difference in the amount to the cardholder by performing...
  • Page 61 Terminal Screen Next Step 10. The terminal will print a merchant copy of the receipt. It will then prompt the cardholder to select how they wish to receive their customer copy of the receipt, (e.g, printed or emailed). For further information on emailing receipts, refer to section 6.6.

  • Page 62: Pre-Authorisation Cancellation

    7.3 Pre-authorisation cancellation A Pre-Authorisation cancellation is used to fully cancel a Pre-Authorisation that is no longer required. A Pre-Authorisation cancellation can be processed in one of two ways: 1. Using the RRN from the Pre-Authorisation transaction receipt. 2. Using the Search Transactions > Advanced Search function to browse the Pre-Authorisation transaction from the last 14 days.
  • Page 63 Terminal Screen Next Step Depending on the card type used, you’ll be presented with the following Pre-Auth functions. • Receipt • Cancel • Complete • Extend • Adjust Select Cancel. Select reason for cancellation. 10. Select Submit. The terminal will display whether the transaction has been approved or declined.
  • Page 64 Terminal Screen Next Step 12. Once the cancellation has been finalised, you will be returned to the Order Detail screen, where you can view the transaction history.

  • Page 65: Pre-Authorisation - Adjust (Top Up/Partial Cancellation)

    Pre-authorisation – adjust (top up/partial cancellation) Pre-Authorisation Adjust is used to increase or decrease the value of the original Pre-Authorisation transaction, where the expected value of the final transaction may be higher or lower than the initial Pre-Authorised amount. The expiry date of the original Pre-Authorisation transaction processed on a Mastercard will also be extended.
  • Page 66 Terminal Screen Next Step Tap in the RRN field and enter the RRN from receipt. Tab down to the Transaction Type field by pressing the green arrow and select Pre-Auth. Select Search. Select the Pre-Auth displayed on the screen to view and confirm details. Depending on the card type used, you’ll be presented with the following options to alter the Pre-Auth transaction).
  • Page 67 Terminal Screen Next Step Tap in the subtotal field to change the Pre-Authorisation amount. 10. Enter the new amount. 11. Confirm that the subtotal is correct and select Submit. 12. The terminal will display whether the transaction has been approved or declined. 13.
  • Page 68 Terminal Screen Next Step 15. Once the Adjust (increase/decrease) has been finalised you will be returned to the Order Detail screen where the transaction history can be viewed.

  • Page 69: Pre-Authorisation Extend

    Pre-authorisation Extend Pre-Authorisation Extend is used to increase the number of days that the Pre-Authorisation is in effect, up to a further 30 days. The value of the original Pre-Authorisation is not changed. A Pre-Authorisation Extend can be processed in one of three ways: 1.
  • Page 70 Terminal Screen Next Step Tap in the RRN field and enter the RRN from receipt. Tab down to the Transaction Type field by pressing the green arrow and select Pre-Auth. Select Search. To view and confirm details, select the Pre-Auth displayed on the screen.
  • Page 71 Terminal Screen Next Step 10. The terminal will print a merchant copy of the receipt (if the cardholder signed, the signature will be on this copy). 11. The terminal will prompt for a customer copy of the receipt to be printed or emailed. For further information on emailing receipts, refer to section 6.6.

  • Page 72: Account Verify

    Account verify The account verify function is used to confirm the validity of a card only. No transaction value is processed for this function. No funds are reserved on the card. Terminal Screen Next Step From the amount-entry screen select Other. The Other Options will be displayed.
  • Page 73 Terminal Screen Next Step Select Card or Mobile option if using card. Select Other Payments if you are manually entering the card details. The terminal will prompt the cardholder to tap, insert, or swipe their card or payment-enabled device (e.g, phone, smart watch, or wearable device).
  • Page 74 Terminal Screen Next Step The terminal will connect to the Bank and begin processing the transaction. Once the transaction has been processed, the terminal screen will display whether the transaction has been approved or declined. 10. The terminal will print a merchant copy of the receipt (if the cardholder signed, the signature will be on this copy).

  • Page 75: Settlement Totals

    Settlement totals Settlement is the process that’s completed so you can be paid for your transactions. Auto settlement The terminal will automatically settle every day at your nominated auto settlement time. A default auto settlement time will be assigned if you haven’t chosen an auto settlement time.

  • Page 76: Settlement Enquiry

    Settlement enquiry 1. Select the menu icon located at the top left of the amount-entry screen. 2. Select Reports. 3. Select Settlement Enquiry. 4. The current settlement totals (since your last settlement) will be displayed on the screen. Select Print, if required. Shift totals Shift totals are accessed using the Shift Totals App.
  • Page 77 Terminal Screen Next Step Select Yes to start a new shift or No to cancel. Important: This screen is displayed if there’ s a previous shift that started (as starting a new shift will clear any previous totals). Select Yes to start a new shift or No to cancel. If you selected Yes to start a new shift, you will be offered the option to print a receipt for the shift totals.

  • Page 78: Shift Report

    Shift report Terminal Screen Next Step From the amount-entry screen, swipe down with your finger. Select the App Launcher and then select Shift Totals. The current shift report will be displayed on the screen. The date and time that the current shift was started will also be displayed.

  • Page 79: Transaction Reports

    10 Transaction reports Transaction reports enable you to search for transactions, get the transaction history or reprint receipts for up to 14 days after a transaction is processed. Important: A transaction may also be referred to as an Order. 10.1 Reprint receipts You can search, view, reprint or email receipts for transactions processed in the past 14 days.

  • Page 80: Transaction Search

    10.3 Transaction search You can search transactions using advanced search options. 1. Select the menu icon located at the top left of the amount-entry screen. 2. Select Search Transactions. There are 3 ways a search can be performed. Search bar •...

  • Page 81: Navigator - Accessibility And Assistance

    11 Navigator – accessibility and assistance Navigator provides accessibility, assistance and a PIN entry solution for cardholders who may have accessibility or assistance needs when using a touch-screen terminal. It enables vision impaired and other cardholders, who may require assistance, to enter their PIN independently and securely.
  • Page 82 To process a Purchase transaction in Accessibility mode: Terminal Screen Next Step From the amount-entry screen, enter the purchase amount, (e.g, $10.00 = 1000). Note: If a correction is required, press to clear the value or press to remove the last number entered. Select Purchase.
  • Page 83 Terminal Screen Next Step Double-tap the terminal screen or press the power button on the side. When this mode is activated, the total amount and the prompt to present the card will be vocalised (i.e. “The total amount is… please present your card. ” ). Important: To increase the volume of the voice prompts, use the volume buttons located on the left side of the terminal.
  • Page 84 Terminal Screen Next Step 10. The cardholder will be prompted to enter their PIN using voice prompts. The screen appears blank, but there is a virtual keypad similar to a telephone that can be used to enter a PIN. Note: The keypad shown below is an example only and will not be displayed on the screen.

  • Page 85: Assistance Mode

    11.2 Assistance mode To activate assistance mode, you or the cardholder can: • Tap the yellow Navigator eye (Accessibility/Assistance) icon on the Present Card screen and then tap Colour/Large Text. There are four different colour combinations provided. Important: When assistance mode is activated, all remaining screens in the current transaction payment flow will utilise the selected colours, contrast, and magnification.
  • Page 86 Terminal Screen Next Step The cardholder is prompted to select the contrast colour that best assists them by tapping on one of the four colour options on the screen. The screens for the current transaction will continue to show the colour option that was selected.
  • Page 87 Terminal Screen Next Step An audio prompt will prompt the cardholder to enter their PIN. Once the transaction has been processed, the terminal screen will display whether the transaction has been approved or declined. Important: If the card was inserted and is yet to be removed, the terminal will continue to beep until the card is removed.

  • Page 88: Electronic Fall Back

    12 Electronic fall back Electronic Fall Back (EFB) is the ability to continue performing transactions on the terminal, even when communication with the Bank for online approval has been lost or the card issuer is unavailable. • EFB functionality is only available when enabled on the terminal, and only for allowed card types.
  • Page 89 Terminal Screen Next Step If the ‘Phone for Authorisation Required Continue?’ prompt is displayed, select Yes to continue the transaction or No to cancel the transaction. Enter the Cashier passcode and select Enter. Note: to switch between the Manager and Cashier passcode, select the More options icon Important: The transaction will be declined if Cancel is selected.
  • Page 90 Terminal Screen Next Step The terminal will display the transaction as approved offline. Important: The cardholder will need to provide a signature to authorise the transaction. They’ll need to sign directly on the screen using their finger and will be prompted to return the terminal to you for verification.

  • Page 91: Glossary

    13 Glossary Charge Card American Express, Diners Club or JCB card. Credit Card Visa, Mastercard® or China UnionPay International CCV Number (Card Check An additional security feature used in transactions where Value) or CVV Number the cardholder is not present (e.g, MOTO). (Card Verification Value) Debit Card A card that gives the customer access to a Cheque or...

  • Page 92: Troubleshooting

    14 Troubleshooting 14.1 Hardware faults Hardware Faults Action Blank Screen – the terminal Ensure that the battery charge state is not below the isn’t turning on. critically low level. The terminal will not work if there’s insufficient charge remaining in the battery. Connect terminal to a power source for at least 5 minutes.

  • Page 93: Common Errors

    14.2 Common errors Terminal Screen Next Step If you press the CANCEL button at any point during the processing of a transaction, on either the • Cash Out selection screen, • Add Tip screen, • Present Card screen, • Surcharge screen, or •...
  • Page 94 Terminal Screen Next Step If the terminal can’t read the tap or the card was tapped incorrectly, the screen will display an ‘Unable to read card, please tap again’ error message. This prompts the cardholder to tap the card again. If the inserted card is not read or is faulty then a warning message will appear on the screen.
  • Page 95 Terminal Screen Next Step An error message will appear on the screen if the inserted card is removed early – before the transaction is completed. If required, re-attempt the transaction. The following ‘Operation Timeout’ screen will appear when no activity is detected within the allowed response time.
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  • Page 100 You’ve got questions? We’ve got time to talk. Merchant Support Centre and online stationery orders stgeorge.com.au/merchantsupport Merchant Helpdesk Service, Sales and Support, Terminal Difficulties, Stationery Orders. 1300 650 977 (available 24 hours a day, 7 days a week). Handy hint: Have your Merchant and Terminal numbers ready so we can assist you promptly.

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