Solving Problems With Paper Jams - Xerox Phaser 6120 User Manual

Solving Problems with Paper Jams

Frequent jams in any area indicate that area should be checked,
repaired, or cleaned. Repeated jams may also happen if you're using
unsupported print media.
Symptom
Several sheets go
through the printer
together.
Paper jam
message stays on.
Duplex unit jams.
Solving Problems with Paper Jams
Cause
The front edges of the
media are not even.
The media is moist
from humidity.
Too much static
electricity is present.
Top cover needs to be
opened and closed
again to reset the
printer.
Some paper remains
jammed in the printer.
Unsupported media
(wrong size, thickness,
type, etc.) is being
used.
Media is still being
misfed.
Solution
Remove the media and even up the
front edges, and then reload it.
Remove the moist media, and then
replace it with new, dry media.
Do not fan transparencies.
Open and close the top cover of the
printer again.
Recheck the media path and make
sure that you have removed all of the
jammed paper.
Use Xerox-approved media. See
"Media Specifications" on page 45.
Plain paper, recycled paper, and letter
head can be autoduplexed if the
duplex unit is installed and the media
type is set properly in the driver. See
"Media Specifications" on page 45.
Make sure that you have not mixed
media types in Tray 1.
Do not duplex envelopes, labels,
transparencies, thick stock, postcard,
or glossy stock.
Recheck the media path inside the
duplex unit and make sure that you
have removed all of the jammed paper.
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