AudioCodes 405HD User Manual
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AudioCodes 405HD User Manual

Ip phone for microsoft skype for business
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AudioCodes
400HD Series of High Definition IP Phones
HD VoIP
405HD IP Phone
User's Manual
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405HD IP Phone for Microsoft
Skype
for Business
Version 3.0.1

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Summary of Contents for AudioCodes 405HD

  • Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 405HD IP Phone User’s Manual ® ™ 405HD IP Phone for Microsoft Skype for Business Version 3.0.1...

  • Page 3: Table Of Contents

    User's Manual Contents Table of Contents Introducing the 405HD IP Phone ................9 About AudioCodes' Series of High Definition IP Phones ........... 9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................11 Device Description ......................
  • Page 4 405HD IP Phone for Microsoft Skype for Business 6.12.3 Adjusting Handset Volume ....................43 6.12.4 Adjusting Speaker Volume ....................43 6.12.5 Adjusting Headset Volume ....................43 6.13 Managing Phone Directories ................... 44 6.13.1 Accessing Directories ......................44 6.13.2 Adding a Contact to the Personal Directory ..............45 6.13.3 Editing Contact Information in the Personal Directory ............
  • Page 5 8.16 Viewing and Playing Voicemail Messages ..............100 8.16.1 Sending an Incoming Call Directly to Voicemail .............. 100 Troubleshooting ...................... 101 Uploading Logs to Microsoft Server for Support Purposes ..........101 Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
  • Page 6 Figure 8-23: BToE Disconnected ........................89 Figure 8-24: Popup Menu: BToE Disconnected ....................89 Figure 8-25: Start > Programs > AudioCodes > BToE Controller ..............90 Figure 8-26: Skype for Windows Sign-in Request Prompt ................91 Figure 8-27: Primary Device: Phone ........................ 98 Figure 8-28: Primary Device: Speaker ......................

  • Page 7: Customer Support

    This document is subject to change without notice. Date Published: Aug-14-2017 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.

  • Page 8: Related Documentation

    405HD IP Phone for Microsoft Skype for Business Related Documentation Document Name 400HD Series IP Phone for Microsoft Skype for Business Release Notes 400HD Series IP Phone for Microsoft Skype for Business Administrator’s Manual 420HD IP Phone for Microsoft Skype for Business Quick Guide...

  • Page 9: Introducing The 405Hd Ip Phone

    User's Manual 1. Introducing the 405HD IP Phone Introducing the 405HD IP Phone The 405HD SIP IP Phone is a low-cost, entry-level IP phone designed to offer the essential everyday features that the modern business environment demands. Features include: Skype for Business compatibility ...
  • Page 10 405HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-12044...

  • Page 11: Setting Up The Phone

    Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 12: Figure 2-1: Front View

    405HD IP Phone for Microsoft Skype for Business Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name Description Screen LCD (Liquid Crystal Display) - interactive screen displaying calling information, enabling you to set up phone features. Ring LED Flashing green light indicates an incoming call.

  • Page 13: Rear View

    Keys for entering numbers, letters and symbols (e.g., colons). Keypad 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in the table below. Figure 2-2: Rear View Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 14: Cabling

    405HD IP Phone for Microsoft Skype for Business Table 2-2: Rear View Description Label Description 12V DC power jack that connects to the AC power adapter. RJ-45 port for connecting the phone to a PC (10/100/1000 Mbps downlink). Internet RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink - 10/100/1000 Mbps).

  • Page 15: Mounting The Phone

    Figure 2-4: Wall Mounting This is the wall mounting position. 2.4.2.1 Routing the Handset Cable The phone features a groove for routing the handset cable. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
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  • Page 17: Getting Started

    Softkeys; to activate, press the key on the device, below the screen, corresponding to the softkey. See Table 3-2 for softkey descriptions. Day, Date and Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your system administrator. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 18: Softkeys

    405HD IP Phone for Microsoft Skype for Business Softkeys The table below shows the softkeys displayed in the phone screen. To use a softkey, press the hard key located directly below it on the device. Table 3-2: Softkeys Softkey Description Missed Displays missed calls.

  • Page 19: Navigating The Phone Menu

    'Favorites' and other phone directories, and perform log upload to Microsoft server. Figure 3-2: Phone Menu Note: Administration is intended for system administrators only. It is password protected. See the Administrator’s Manual for details. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 20: Displayed Messages

    405HD IP Phone for Microsoft Skype for Business  To access the phone's menu: Press the MENU key located on the device.   To navigate to menu items: After opening the menu, press the navigation control's lower rim -OR- press the menu item's ...

  • Page 21: Signing In

    You can get it from your administrator. To switch from numbers to alphabetical letters and symbols, see the next section. Press the Sign-in softkey; the phone is signed in and the idle screen is displayed. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 22: Signing In With User Name And Password

    Note: Applies only to Microsoft Cloud PBX users using the 405HD phone. The option exempts users from having to laboriously key in their user name and password using the phone keypad. If the option is selected, a URL and a Pairing Code are displayed: Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web page.

  • Page 23: Switching From Letters To Numbers/Symbols

    Caret Close square parenthesis & Ampersand " Double quotation marks Exclamation mark Single quotation mark Question mark > Greater than Plus < Less than Hyphen Comma Underscore Forward slash Approximates Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 24: Signing Out

    405HD IP Phone for Microsoft Skype for Business Figure 4-2: Entering a Symbol (e.g., a dot)  To revert to letters (e.g., abc): Press the A/a/1 softkey (or the # key on the keypad) and navigate to abc mode. ...

  • Page 25: Signing Out When The 'Sign Out' Softkey Is Removed From The Screen

    Home page of the Web interface is displayed. Figure 4-5: Web Interface – Home Page In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in). Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 26: Figure 4-6: Sign-In - Content Blocked

    405HD IP Phone for Microsoft Skype for Business Figure 4-6: Sign-in – Content Blocked Click the open it link and then click Show content. Figure 4-7: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link.

  • Page 27: Figure 4-8: Windows Security Prompt

    4. Signing In Figure 4-8: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 4-9: Sign-out Click the Sign out button. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
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  • Page 29: Unlocking A Locked Phone

    [When the phone is in idle mode] Press the Status softkey and then press the Lock softkey  that is displayed; the phone locks and an Unlock softkey is displayed in the idle screen. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
  • Page 30 405HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-12044...

  • Page 31: Customizing The Phone

    Access the Languages screen (MENU key > Settings > Language). Navigate to the language you want. Press the Select softkey to select it. Press the Save softkey to save the setting. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 32: Selecting Ring Tone

    405HD IP Phone for Microsoft Skype for Business Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls.  To select a ring tone: Access the Ring Tone screen (MENU key > Settings > Ring Tone).

  • Page 33: Enabling Call Waiting

    When you answer James:  If you're talking to Jordan when James calls, James flashes:  Additional visual indication: The blue Ring LED flashes in the right corner of the phone  Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 34: Configuring Busy On Busy

    405HD IP Phone for Microsoft Skype for Business 6.4.1 Configuring Busy on Busy This feature rejects an coming call if you're already in an active call on either the phone or Skype for Windows client. It plays a busy signal to the caller.

  • Page 35: Defining Call Forwarding

     To deactivate call forwarding: When the screen is in idle state press the Forward softkey and in the Automatic Forward screen, select Do not forward calls. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 36: Setting Date And Time

    405HD IP Phone for Microsoft Skype for Business Setting Date and Time Date and time is automatically retrieved from the deployed Network Time Protocol (NTP) server, enabled by your administrator.  To enable the NTP server: Access the Date and Time screen (MENU key > Settings > Date and Time).

  • Page 37: Table 6-1: Time Zones

    Osaka, Sapporo, Tokyo, Seoul, Yakutsk (GMT+09:30) Darwin, Adelaide (GMT+10:00) Canberra, Melbourne, Sydney, Brisbane, Guam, Port Moresby, Hobart, Vladivostok (GMT+11:00) Magadan, Solomon Is, New Caledonia (GMT+12:00) Fiji, Kamchatka, Marshall Is, Auckland, Wellington (GMT+13:00) Nuku'alofa Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 38: Changing Screen's Contrast Level

    405HD IP Phone for Microsoft Skype for Business Changing Screen's Contrast Level You can change the screen's contrast level. The screen supports 64 different contrast levels. The range is 0-63. The default is 18. You can choose the level that suits you best.

  • Page 39: Defining Screen's Backlight Timeout

    Navigate to and select Always on or 10 / 20 / 30 / 40 / 50 / 60 seconds). Press the Select softkey to apply your settings. Press the Save softkey to save your settings. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 40: Selecting An Answering Device

    405HD IP Phone for Microsoft Skype for Business Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset), or when you dial calls (by pressing number keys on the keypad and then pressing the Dial softkey).

  • Page 41: Defining An Outbound Proxy

    UC solution. To connect the AudioCodes' Skype for Windows-compatible phone to a hosted Lync environment (LHP), a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN).

  • Page 42: Adjusting Volume

    405HD IP Phone for Microsoft Skype for Business 6.12 Adjusting Volume You can adjust the volume of the Ring  Tones (e.g., dial tone)  Handset  Speaker  Headset  6.12.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call.

  • Page 43: Adjusting Handset Volume

    Headset Volume bar is displayed in the screen. Adjust the volume using the hard key. After adjusting the volume, the Headset Volume bar disappears from the screen. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 44: Managing Phone Directories

    405HD IP Phone for Microsoft Skype for Business 6.13 Managing Phone Directories The phone supports a number of directories: Favorites (integrated with Skype for Business client)  Corporate directory  Personal directory  Outlook Contacts  Others  Note: •...

  • Page 45: Adding A Contact To The Personal Directory

    Navigate to the first Empty speed dial and press the Select softkey, a speed dial key is assigned to the contact. Press the Save softkey; 'Contact Saved' is displayed. To view the assigned speed dial, navigate down to the contact's name and press 'Detail'. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 46: Editing Contact Information In The Personal Directory

    405HD IP Phone for Microsoft Skype for Business 6.13.3 Editing Contact Information in the Personal Directory This section shows how to edit contact information in the Personal directory.  To edit contact information in the Personal directory: Access the Personal directory and navigate to the name of the contact to edit:...

  • Page 47: Deleting A Contact From The Personal Directory

    Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory. Note: Corporate directory contacts cannot be deleted. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 48: Adding A Person To Favorites After A Call With Them Is Logged

    405HD IP Phone for Microsoft Skype for Business 6.13.5 Adding a Person to Favorites after a Call with them is Logged This section shows how to add a person to the Favorites directory after a call with them is logged.

  • Page 49: Searching For A Contact In A Directory

    Jonathan, as you press the J key, the directory locates contacts whose names begin with "J". As you key in the next letter, i.e., O, contacts whose names begin with "Jo" appear, etc. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 50: Searching For A Contact In The Corporate Directory Using T9

    405HD IP Phone for Microsoft Skype for Business 6.14 Searching for a Contact in the Corporate Directory using Note: The T9 feature only applies to searching for a contact in the Corporate directory. The T9 (Text on 9 keys) feature (enabled by default) lets you press the 2 key, for example, on the dial pad to input the letter C.

  • Page 51: Defining A Speed Dial

    These are your own private SDs. They are preserved even if you sign out of the phone, sign in with another user, sign out as that user, and then sign in again as your own user. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 52: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr

    405HD IP Phone for Microsoft Skype for Business 6.15.2 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR Your network administrator can configure pause dialing for a Speed Dial, in order to create a time break. This is typically required for a Speed Dial which dials a destination extension number that is behind an Interactive Voice Response (IVR) system.

  • Page 53: Defining Phone Keys As Paging Dials

    Scroll down to the 'Multicast Port' field and enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the identical port. Press the Save softkey; the key is defined as a paging dial. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 54: Changing Your Presence Status

    405HD IP Phone for Microsoft Skype for Business 6.17 Changing your Presence Status You can assign a presence status to control whether you want people to contact you and, if so, how. By default, your status is based on your Skype for Windows client.

  • Page 55: Viewing Microsoft Exchange Calendar In The Phone Screen

    Join softkey in order to join in. In the offline, non Skype for Business meeting shown to the right above, you can press the Details softkey: You can scroll to view other meetings scheduled on that date. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 56: Receiving Meeting Reminders

    405HD IP Phone for Microsoft Skype for Business 6.19 Receiving Meeting Reminders The phone automatically pops up meeting reminders for meetings defined as Skype for Business meetings. Meeting reminders pop up in the phone's idle screen at the time defined for them in the meeting invitation.

  • Page 57: Performing Basic Operations

    Press the End softkey or the speaker key.  Note: For advanced dialing using the phone directory, see Section 6.13 on page For defining a speed dial key, see Section 6.15 on page 51. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 58: Dialing

    405HD IP Phone for Microsoft Skype for Business 7.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice).

  • Page 59: Redialing

    Press the REDIAL key; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers: Navigate to and select the number to redial. Press the Dial softkey or press the OK key. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 60: Dialing A Missed Call

    405HD IP Phone for Microsoft Skype for Business 7.2.3 Dialing a Missed Call The phone logs all missed calls. The screen in idle state displays the number of missed calls (if any):  To dial a missed call: Press the Missed softkey; the Missed Calls screen is displayed: Navigate to the missed call to dial.

  • Page 61: Rejecting Incoming Calls

    Dial softkey. If necessary, you can clear digits entered / cancel the new call. When the called party answers, you can toggle to the calling party and reject or accept them. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 62: Ending An Established Call

    405HD IP Phone for Microsoft Skype for Business Ending an Established Call You can end an established call.  To end an established call: Return the handset to the phone cradle if it was used to take the call -or- ...
  • Page 63 • If you view missed calls by pressing the Missed softkey, the missed calls notification no longer appears on the screen and reappears the next missed call. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
  • Page 64 405HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-12044...

  • Page 65: Performing Advanced Operations

    Press the Accept softkey; the waiting call from Jordan is answered; the previous call from James is put on hold: To toggle between calls, press the navigation control's upper or lower rim. Note: To enable / disable call waiting, see Section on page 33. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 66: Placing A Call On Hold

    405HD IP Phone for Microsoft Skype for Business Placing a Call On Hold You can place a call on hold in order to answer an incoming call (see Section on page 65) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)).

  • Page 67: Calling A Contact From 'Favorites

    Note: If you long-press a key which has not been defined as a Speed Dial, the screen displays screen Speed Dial # enabling you to define a Speed Dial. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 68: Transferring Calls

    405HD IP Phone for Microsoft Skype for Business Transferring Calls You can transfer a call to another party using blind transfer (default) or consultative transfer. Transfer Description Blind Connects another party to a third party before the third party answers.

  • Page 69: Performing A Semi-Consultative Transfer

    Enter Donald's number and press the now-enabled Dial softkey. Before Donald answers, press the Trans softkey; Donald is connected with Steve. Note: If your network administrator has not enabled the feature, the Trans softkey will not be displayed. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 70: Merging Calls

    405HD IP Phone for Microsoft Skype for Business 8.6.4 Merging Calls You can merge two separate calls into one conference call if you're in a call and you want to add another participant to the established call. Merging therefore is in effect similar to adding a participant to a conference. It can be performed via the phone's menu softkey or via the Skype for Business client if the user is paired.

  • Page 71: Parking A Call

    Protocol) to establish the conference. The feature is integrated with Microsoft Exchange, so in an email invitation to join a Skype for Business meeting, you can click a Join link. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
  • Page 72 405HD IP Phone for Microsoft Skype for Business  To initiate a conference: In the phone's idle screen, press the Conf softkey; the CONFERENCE screen opens indicating No Participants. Press the Add softkey; the ADD PARTICIPANT screen opens. Enter the participant's phone number. Either: •...
  • Page 73 In the CONFERENCE screen, navigate to the participant to mute and then press the Far  Mute softkey. On the participant's screen, the mute key illuminates red and the following message is displayed: A presenter has muted you Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 74: Muting Calls

    405HD IP Phone for Microsoft Skype for Business  To unmute a remote participant: In the CONFERENCE screen, navigate to the participant to unmute and then press the  UnMute softkey. On the participant's screen, the following message is displayed: A presenter wants you to unmute yourself.

  • Page 75: Paging

    Press the Accept softkey to hear the paging call; the regular call you were in is put on hold. Note: If you'd have pressed the Reject softkey, you'd have continued with the regular call and not heard the paging call. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...
  • Page 76 405HD IP Phone for Microsoft Skype for Business Press the Resume softkey when the paging call ends. Note: If you're in a call when the paging call comes in and the 'Barge-in' feature was enabled by your administrator, the paging call will barge into the regular call (see below).

  • Page 77: Setting Up Better Together Over Ethernet

    Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' phone and the Skype for Windows client on the PC, so that these operations can be controlled from either the phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 78: Figure 8-1: Installshield Wizard - Preparing To Install

    405HD IP Phone for Microsoft Skype for Business The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens: Figure 8-1: InstallShield Wizard – Preparing to Install Figure 8-2: Welcome to the InstallShield Wizard Click the Next button;...

  • Page 79: Figure 8-3: License Agreement

    User's Manual 8. Performing Advanced Operations Figure 8-3: License Agreement Select the I accept… option and click Next. Figure 8-4: License Agreement Click Next; the Destination Folder screen opens. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 80: Figure 8-5: Destination Folder

    405HD IP Phone for Microsoft Skype for Business Figure 8-5: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7.

  • Page 81: Figure 8-7: Ready To Install

    User's Manual 8. Performing Advanced Operations Figure 8-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 8-8: Installing AudioCodes Better2Gether Wait until the following screen is displayed: Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 82: Figure 8-9: Installshield Wizard Completed

    405HD IP Phone for Microsoft Skype for Business Figure 8-9: InstallShield Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 8-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software”...

  • Page 83: Figure 8-11: Control Panel>Programs>Audiocodes Better2Gether

    You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate BToE: Figure 8-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 84: Figure 8-13: Device Manager > Audiocodes B2Goe Usb Driver

    405HD IP Phone for Microsoft Skype for Business Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. User's Manual Document #: LTRT-12044...

  • Page 85: Making Sure Btoe Is Correctly Installed

    This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 8-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 8-15: About AC BToE 8.12.3 Configuring the BToE TCP Port...

  • Page 86: Enabling Btoe For Online Users

    405HD IP Phone for Microsoft Skype for Business From the AC BTOE TCP Port dialog that opens, configure the TCP Port: Figure 8-17: AC BToE TCP Port The valid range is 1 to 65535.  To change the BToE TCP port on the phone side: See the Administrator's Manual.

  • Page 87: Manually Pairing The Btoe Pc/Laptop Application With The Phone

    8. Performing Advanced Operations 8.12.6 Manually Pairing the BToE PC/Laptop Application with the Phone This section shows how to pair AudioCodes' BToE PC/laptop application with the phone using a pair code. Pair like this: Generate a pair code (see Section 8.12.6.1) Connect the phone and BToE PC/laptop application using the pair code (see Section 8.12.6.2)

  • Page 88: Manually Connecting The Phone With The Btoe Pc Application

    This section shows how to connect the phone with the BToE PC/laptop application.  To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 8-18: Popup Menu...

  • Page 89: Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled

    BToE is connected BToE is disconnected BToE is connected but a failure is preventing a correct connection. The failure can be a network problem or the wrong pair code was defined. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 90: Figure 8-25: Start > Programs > Audiocodes > Btoe Controller

    From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 8-25. Figure 8-25: Start > Programs > AudioCodes > BToE Controller User's Manual Document #: LTRT-12044...

  • Page 91: Connecting The Skype For Windows Client With The Phone

    In the Skype for Windows client application, in the lowermost left corner of the screen, click the Select Primary Device icon ; the following popup menu opens: Make sure Handset AudioCodes 400HD Phone is selected. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 92: Making Sure The Phone Is Paired

    405HD IP Phone for Microsoft Skype for Business 8.12.7.2 Making Sure the Phone is Paired You can determine from the phone's idle screen if the phone is paired with the Skype for Windows client. The idle screen below indicates the phone is not paired: The two interlocked rings in the idle screen below indicates the phone is paired.

  • Page 93: Using Btoe Functions

    Before using BToE functions, you need to install BToE. See the Administrator's Manual for detailed information on installing BToE. Before using BToE functions, make sure in Skype for Windows client that the 'Primary Device' selected is Handset AudioCodes BToE. 8.13.1 Signing In You can sign in to the phone from the Skype for Windows client.

  • Page 94: Making A Call (Click-To-Dial)

    405HD IP Phone for Microsoft Skype for Business Note that the phone's IP address may change during the registration process. 8.13.2 Making a Call (Click-to-Dial) You can make a call from the PC Skype for Windows client or from the phone; in both cases, the one operation mirrors the other, providing an enhanced unified communications experience and optimizing enterprise efficiency.
  • Page 95 MUTE button is lit. The user can unmute using the phone's MUTE button or using the Skype for Windows client. • You can press the phone's End softkey to end a meeting. See Section for more information about conferencing. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 96: Answering A Call

    405HD IP Phone for Microsoft Skype for Business 8.13.4 Answering a Call You can answer an incoming call on the Skype for Windows client or phone, whichever is more convenient for you at the time, providing an enhanced unified communications experience and optimizing enterprise efficiency.

  • Page 97: Transferring A Call

    -OR- perform a consultative transfer as follows: • From your PC Skype for Windows client you can also perform a consultative transfer or non-consultative (blind) transfer. The operation is mirrored in your phone. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 98: Switching Primary Audio Device

    405HD IP Phone for Microsoft Skype for Business 8.14 Switching Primary Audio Device BToE lets you switch primary audio device, so you can switch from listening to a Skype for Business conversation through the phone handset, for example, to listening on a headset, or from listening on a headset to listening through the phone speaker.

  • Page 99: Routing Voice From A Video Call To The Phone

    The user can route the voice from the video call to the phone. In this scenario, the phone performs similarly to a USB device. The example below illustrates how Ami Lahav, who's in a video call with Yaron Moshkovitz, routes voice to the phone. Version 3.0.1 405HD IP Phone for Microsoft Skype for Business...

  • Page 100: Viewing And Playing Voicemail Messages

    405HD IP Phone for Microsoft Skype for Business 8.16 Viewing and Playing Voicemail Messages New messages will be in your voicemail box if: The Ring LED on the front of the phone is permanently lit blue (see Figure 2-1, label 1).

  • Page 101: Troubleshooting

    3 party Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis.
  • Page 102 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 405HD IP Phone User’s Manual 405HD IP Phone for Microsoft Skype for Business Version 3.0.1 www.audiocodes.com...

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