Establish An Internet Connection - Arris SURFboard SBG10 User Manual

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not
included).
2. Connect the other end of the coaxial cable to the Cable connector on the rear of your
SBG10.
Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to an available Ethernet port on the rear of your SBG10.
4. Connect the other end of the Ethernet cable to the Ethernet port on your client device
(laptop or computer).
Optional: Repeat steps 3 and 4 for an additional client device or other network-enabled
device that you want to install as a wired connection on your home network.
5. Connect the power cord to the Power port on the rear of your SBG10.
6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by
a wall switch.
Note: This automatically powers ON your SBG10. The Power LED on the SBG10 front
panel may take up to 15 seconds to light up after the power is connected.

Establish an Internet connection

Although your client device may be configured to automatically access the Internet, you
should still perform the following connectivity test to check that your SBG10 and client device
were installed properly and are connected on your home network.
1. Power ON your client device connected to your SBG10, if it is turned off, and log on.
2. Contact your service provider to activate (provision) your SBG10.
You may have to provide the HFC MAC ID listed on the SBG10 label.
Your service provider may allow for automatic activation, which automatically launches
the service provider's special website on your computer when you open a web browser.
Note: If you are a Comcast subscriber, click or type
your SBG10. Call Comcast Customer Support at 1-800-Xfinity (1-800-934-6489) if you
encounter any issues with the activation.
3. After your SBG10 is activated (or provisioned), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press
The ARRIS website should open. If the website did not open, please contact your service
provider for assistance.
5. Check that the Power, Send/Receive, and Online front panel LEDs on your SBG10 light up
in sequential order. See
•
If all three LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate your SBG10 or check for
signal issues.
•
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646 for assistance.
PN 365-095-32809 x.1
Copyright 2018, ARRIS Enterprises, LLC. All rights
Chapter 4: Installing the Wi-Fi cable modem
Front panel (page 12) for additional LED status information.
SURFboard SBG10 Wi-Fi Cable Modem User Guide
reserved.
xfinity.com/activate to activate
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Enter
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