Arris SURFboard SBG6900-AC Quick Start Manual

Gateway Label
The gateway label is located on the bottom of
your SBG6900-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and serial number (see S/N) listed on the
gateway label (see below).
If the label is
not attached,
please refer to
the bottom of
your gateway.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network.
Recommended that you change the network name or add
additional wireless networks.
• WI-FI SECURITY KEY - Needed to access a wireless network
using a secure gateway. Recommended that you change
the network name which is needed to add additional
wireless devices to your wireless network.
• S/N - Gateway serial number. Your service provider may
require this number to activate your gateway.
• HFC MAC ID - Your service provider may require the Media
Access Control (MAC) number to activate your gateway.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
:
Wi-Fi Security Key #3
SSID #4:
Wi-Fi Security Key #4:
Additional SSID:
Add'l Wi-Fi Security Key:
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their
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contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
ARSVD01607-b 03/2015
4
SURFboard SBG6900-AC
®
Wireless Cable Modem Gateway
Quick Start Guide
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider
for assistance. To save time, make sure you have the Gateway model name (SBG6900-AC), HFC MAC
ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS
Technical Support for assistance: 1-877-466-8646
What You Should Know
The SBG6900-AC is a combination wireless cable modem
and router that uses DOCSIS 3.0 technology to provide
ultra high-speed wired or wireless Internet access from
your computer and other wireless network devices on your
home or small business network. The SBG6900-AC connects
to the existing coaxial cable connection in your home and
does not require any new wiring.
This quick start guide will help you install your SBG6900-AC
and set up a secure wireless network connection on your
home or small business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices
must support 802.11ac. For optimal performance with
802.11ac, you should connect any wireless devices using
older networking protocols to the 2.4 GHz wireless network
(not the 802.11ac 5 GHz wireless network).
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6900-AC
User Guide for more information. It is available online at the
ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS
Support website.