Establish An Internet Connection - Arris Surfboard SB6183 User Manual

6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by
a wall switch.
Note: This automatically powers ON the SB6183.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you
should still perform the following cable modem connectivity test to check that your devices
were connected properly:
1. Power ON the computer connected to the SB6183, if it is turned off, and then log in.
2. Contact your service provider to activate (provision) the SB6183. You may have to provide
the HFC MAC ID listed on the cable modem label.
Note: Your service provider may allow for automatic activation which will
automatically launch their special website when you open a web browser.
3. After the SB6183 is provisioned (or activated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on the computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.
The ARRIS website should open. If it fails to open, please contact your service provider for
assistance.
5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6183 light up
in sequential order. See

If all four LEDs did not light up Solid and you are not connected to the Internet, you
may have to contact your service provider to reactivate your SB6183 or check for
possible signal issues.

If you still cannot connect to the Internet, the SB6183 may be defective. Please call
ARRIS Technical Support at 1-877-466-8646 for assistance.
SURFboard SB6183 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Front Panel (page 13) for additional LED status information.
Chapter 4: Installing the Cable Modem
16