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Related Manuals for Arris SURFboard SBG8300
Summary of Contents for Arris SURFboard SBG8300
- Page 1 Q U IC K STA RT GUI DE Wi-Fi Cable Modem SBG8300...
- Page 2 What’s in the Box Power Adapter Support Information Card Ethernet Cable Software License SBG8300 & Warranty Card Quick Start Guide SBG8300 Wi-Fi Cable Modem...
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Page 3: Table Of Contents
Introduction Status Indicators Let’s Get Started Set Up Your Wi-Fi Network Connection 3.1 Download ARRIS SURFboard® Manager 3.2 Connect Using Your Mobile Device Wi-Fi Cable Modem Web Manager... -
Page 4: Status Indicators
Status Indicators... - Page 5 Green (Slow Blink) - No clients found (5 GHz or dual-band) Blue (Slow Blink) - No clients found (2.4 GHz band only) Note: Detailed LED status information is available online in the SBG8300 User Guide on the ARRIS Support website, www.arris.com/selfhelp.
- Page 6 The SBG8300 is a combination DOCSIS 3.1 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra high-speed Internet access on your Wi-Fi home or small business network. Using the connection capabilities of the SBG8300, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 Ghz Wi-Fi connections.
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Page 7: Let's Get Started
Let’s Get Started... - Page 8 Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of your SBG8300. Tighten the connector by hand.
- Page 9 Connect the Ethernet cable to any Ethernet port on the rear of your SBG8300 and the Ethernet port on your PC or laptop.
- Page 10 Connect the power adapter to the Power port on the rear of your SBG8300, then plug it into an electrical wall outlet that is not controlled by a wall switch. Your SBG8300 will automatically power ON when the power adapter is connected.
- Page 11 Check the front panel LEDs on your SBG8300. After a brief pause, both LEDs should light up SOLID green.
- Page 12 Note: For Comcast subscribers, please visit xfinity.com/activate before calling Comcast or ARRIS. If there is an issue with the activation, please call Comcast: 1-800-Xfinity (1-800-934-6489). Make sure you have your Comcast XFINITY account number, account phone number, and login information...
- Page 13 Verify SBG8300 connectivity by accessing the Internet using the connected PC or laptop. www.surfboard.com. Visit any public web page such as If the website fails to open, please contact your service provider to set up your Internet service or activate your SBG8300.
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Page 14: Set Up Your Wi-Fi Network Connection
Set Up Your Wi-Fi Network Connection Choose one of the following options: ® 3.1 Download ARRIS SURFboard Manager 3.2 Connect using your mobile device... - Page 15 Download ARRIS SURFboard® Manager Mobile App the ARRIS SURFboard Manager mobile app (see page 16) or the SBG8300 Web Manager (see page 21) to set the same network name and password, if you are replacing the router or Wi-Fi cable modem in an existing Wi-Fi network.
- Page 16 Apple App Store or Google Play Store. Scan the QR code to download the mobile app on your iOS or Android mobile device: Open the ARRIS SURFboard Manager mobile app and follow the prompts to configure your SBG8300 Wi-Fi network.
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Page 17: Connect Using Your Mobile Device
Connect using your mobile device Some of the selections used in this procedure may vary slightly depending on your mobile device and operating system. Please make sure to select the most applicable selections on your mobile device. - Page 18 Access the Settings screen on your mobile device and then select: Wi-Fi, Wireless, or Connections. Check that Wi-Fi or Wireless is set to ON. For Apple devices, you may have to enter a password and then select JOIN.
- Page 19 Select the SBG8300 Wi-Fi network from the list of available Wi-Fi networks.
- Page 20 Enter your Wi-Fi network password in the Password field and select Join or Connect. This is the password that you set up during the SBG8300 activation.
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Page 21: Wi-Fi Cable Modem Web Manager
Wi-Fi Cable Modem Web Manager... - Page 22 Manage your SBG8300 using the SBG8300 Web Manager. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop 192.168.0.1 and then type in the address bar. The default login is case-sensitive. Username: admin Password: password Change the default SBG8300 Web Manager password located on the Gateway >...
- Page 23 Note: You have the option to either keep the default Wi-Fi network name or create a new network name to help you to easily identify your Wi-Fi home network. For additional assistance with your SBG8300, ARRIS is available to help. Choose one of the following: •...
- Page 24 ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
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Questions and answers
what is a downstream connection issue? (Slow blinking blue online)
A slow blinking blue online light on the Arris SURFboard SBG8300 indicates that the modem is acquiring a downstream connection. This suggests a potential downstream connection issue, which could be caused by problems with the internet service provider (ISP), signal strength, or cable connections. Checking cable connections, power cycling the modem, and contacting the ISP to verify signal levels may help resolve the issue.
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