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If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often result from little things
you can find and fix yourself wlthout tools of any kind.
If your refrigerator
will not operate:
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
[See page 4 )
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the Refrigerator
Control turned ON?
If there is a rattling
or jingling
noise, or other un-
familiar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
IS running?
l
New features on your new refrigerator
make new
sounds. You may be hearing
air flowing
from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
into the defrost pan
If your ice maker
will not operate:
l
Has the freezer had enough time to get cold'
With a
new refrigerator, this might take overnlght
l
Is the signal arm ON
tn the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there is water
in the defrost
pan:
l
In hot, muggy
weather, this IS normal
The pan can
even be half full Make sure the refrigerator
IS
level so
the pan doesn't overflow.
If the light does not work:
l
Have you checked
your home's main fuses or circuit
breaker
box3
l
Is the power supply cord plugged
into a live circuit
with the proper voltage7
(See page
4.)
If a bulb is burned
out:
l
See instructionsforchanging
light bulbson page6
Use appliance
bulbs only.
If the motor
seems
to run too much:
l
Is the condenser, behind the refrigerator, free of dust
and lint'
l
On hot days. or If the room IS warm. the motor natu-
rally runs longer
l
If the door has been opened
a lot, the motor WIII run
longer to cool down the Interior.
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls
And, your new refrigerator
may be larger than your
old one so it has more space to be cooled
It also has
a regular freezer instead of a frozen food compati-
ment All this means better refrigeration
and may re-
quire more running time than your old one
2. If you need assistance*...
Call Whirlpool
COOL-LINE%ervice
assistants
telephone
number.
Dial free from:
Continental
U.S. . . . . . . . . . . . . . (800) 253-130'
Michigan
. . . . . . . . . . . . . . . . . . . . (800) 632-224:
Alaska
& Hawaii
. . . . . . . . . . . . (800) 253-112'
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation
from your appliance
or, if service is neces-
sary, recommend
a qualified
service
company
in
your area
I
3.
If you need service*...
3
franchised TECH-CARE"
YEif1
01
Service
Companies.
TECH-CARE
service
r /
technlclans
are trained
to fulfill
the product
7-&&w&E
warranty
and provide
after-warranty
service,
FRANCHISED
SERVICE
anywhere
in the United
States. To locate
TECH-
CARE service in your area, call our COOL-LINE sewice
assistance
telephone
number [see Step 2) or look in
your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-SERVICE
.4 REPAIR
no
MAJOR-
REPAIRING
6 PARTS
Whirlpool
has a na-
tionwide
network
of
""
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
I
SERVICE
COMPA
,h'/.i:.S
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999~9999
123 Maple
999.9999
OR
WASHING
MACHINES.
DRYERS
6 IRONERS-
SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISE0
TECH-CARE
SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
999.9999
4. If you have a problem*...
Call our COOL-LINE sewice assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or If you prefer, write to:
Mr. Stephen E. Upton, Sr Vice President
Whirlpool
Corporation
AdminIstrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This information
IS
needed
In order to better respond to your request for
assistance.
FSP 15 o registered
trademark
of Whirlpool
Corporation
for qualIly
ports
took
for this symbol
ot quality
whene\
ier you need
0 replacement
par1
for your Whirlpoo
I appliance
FSP replacemen
ports WIII flf
rlght
and
work
rlght
because
they
are
made
to the some
exacting
spec~flcat~ons
used
IO build
every
new
Whtrlpool
appliance
11
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