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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help
or calling for seTvice, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The power cord is not plugged
Plug the power cord into a live circuit
operate
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
Range is not properly connected
Contact an authorized WhirlpoolSM seTvice
to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion andlor
Remove blockage to airflow to and around
ventilation air to the range is
range.
blocked.
The oven will
not operate
The Oven Temperature
Control
is not turned to
a
temperature
setting.
Push in and turn the Oven Temperature
Control to a temperature
setting.
Burner fails to
The power cord is not plugged
Plug the power cord into a live circuit
light
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power failure,
manually light burners (see page 8).
Burner ports are clogged.
Clean with a straight pin (see pages 17
and 20).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see pages 17
are uneven
and 20). If this fails, call an authorized
WhirlpoolSM service technician for service.
Burner flames
lift off ports, are
Contact an authorized WhirlpoolSM service
yellow, or are
technician to check air/gas mixture.
noisy when
turned off
Burner makes
popping noise
when on
Burner is wet from washing.
Let dry.
Control knob(s)
will not turn
You
are not pushing in before
turning.
Push control knob(s) in before turning to a
setting.
continued on next page
23
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