VTech VH6221 Abridged User Manual page 33

Appendix
Frequently asked questions
I cannot hear
any audio or
the caller at
the other end
cannot hear
me, when
using my
headset in PC
mode.
My headset
isn't working. I
want to replace
my headset
with a new
headset.
Make sure the two ends of the USB cable are securely
plugged into the computer and headset base USB ports.
Make sure PC mode is selected and the PC light is on.
Make sure you have pressed
receive the audio from your computer.
Make sure you are using a software program that
supports VoIP calling (such as Skype or Skype for
Business).
Make sure the headset listening volume is turned on and
set to an audible level in your computer audio settings
and your VoIP calling software.
Make sure the audio settings in your VoIP calling software
are set to use your "VTech Headset".
You need to deregister the headset from the current
headset base, and then register it to the new headset
base.
To deregister the headset from the headset base:
1. Press and hold the PAIR button on the headset base
(at least 10 seconds) until the MUTE light on the
headset base turns on and starts to flash in red, then
release the PAIR button.
2. Immediately press and release the PAIR button again.
You must press the PAIR button while the MUTE light
is still flashing red. (The light flashes for about seven
seconds. If the light stops flashing, start again with
Step 1.)
It takes about 10 seconds to complete the deregistration
process. The
when the deregistration process is successful.
LED light flashes slowly in red and blue
26
on your headset to