VTech VH6221 Abridged User Manual page 35

Appendix
Frequently asked questions
The light
on the headset
is off while
charging.
The switch
hook presser
of the handset
lifter doesn't
rise at all.
When I press
on the
headset, the
handset lifter
rises, but the
call is not
connected or
I do not hear a
dial tone.
Make sure the cables are plugged in correctly and
securely, and that the battery is securely installed in the
wireless headset.
Make sure the headset is sitting properly on the base to
charge.
Make sure you do not plug in the EHS cable or headset
audio cable when you have connected the handset lifter.
Make sure the lifter control cable is securely plugged into
the LIFTER jack on the headset base.
Make sure all cables are securely connected to the proper
sockets.
Make sure the headset base has power.
Make sure your headset is charged and registered to the
headset base.
When using the handset lifter, make sure the telephone
line cord is connected to the telephone line jack on the
back of the corded phone.
The handset lifter may not rise high enough to release
the switch hook. Try to adjust the height of the lifter arm
by turning the ADJUST LIFTER knob until it reaches the
desired angle. Adjust the switch hook presser by turning
the switch hook presser adjustment knob so that the
switch hook is released when the lifter arm rises.
If you cannot hear a dial tone when you pressed on the
headset, try out the solutions in I cannot hear the dial
tone first.
Slide the audio adjustment switch at the bottom of the
headset base between A and F until you obtain a good
sound quality.
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