VTech VH6221 Abridged User Manual page 32

Appendix
Frequently asked questions
I cannot hear
the dial tone.
I cannot dial
out.
The battery
does not
charge in the
headset or the
headset battery
does not
accept charge.
Disconnect the telephone line cord from the telephone
where the headset base is connected. Then, connect
the telephone line cord to another telephone. If there
is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a new
telephone line cord.
If changing telephone line cord does not help, the wall
jack (or the wiring to this wall jack) may be defective.
Contact your telephone service provider.
You may be using a new cable or VoIP service, the existing
telephone jacks in your home may no longer work. Contact
your service provider for solutions.
Make sure there is a dial tone before dialing. It is normal
if the headset takes a second or two to synchronize with
the telephone base before producing a dial tone. Wait an
extra second before dialing.
Make sure the headset is placed in the headset base
correctly.
If the battery is completely depleted, charge the battery
for at least 30 minutes before use.
You may need to purchase a new battery.
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