Table of Contents
Related Manuals for VTech VH6210
Summary of Contents for VTech VH6210
- Page 1 VH6210 Go to businessphones.vtech.com Convertible Office to register your product for Wireless Headset enhanced warranty support and the latest VTech product VH6211 news. Convertible Office Wireless Headset with Lifter Abridged user’s manual...
- Page 2 Congratulations on your purchase of this VTech product. Before using this product, please read the Important safety information. This Abridged user’s manual provides you with the basic installation and use instructions. A limited set of features are described in abbreviated form.
- Page 3 Introduction The VH6210/VH6211 includes a cordless headset and base that allow you to have handsfree phone conversations. The package also comes with the EHS (Electronic hookswitch) cables and headset audio cables that allow you to connect your headset in either one or both of the following methods: •...
- Page 4 What’s in the box Your product package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. For VH6210/VH6211: Wireless headset Batteries with battery User's manual with earbud and hook compartment cover...
- Page 5 What’s in the box For VH6210/VH6211 (con’t): Headset base Headset base Corded phone power adapter connection cable EHS cable 1 EHS cable 2 Headset audio cable For VH6211 only: Corded handset lifter Auxiliary ring detector...
- Page 6 Headset ........1 phone via Lifter ....13 Headset base ......2 PC mode ........14 Install headset battery .....4 VTech Softphone Call Power up the headset base ..5 Manager ......14 Charge the headset battery ..5 Call settings ......15 Charge and store your spare Auto Answer......15...
- Page 7 Precautions for users of implanted cardiac pacemakers ......36 For C-UL compliance .....37 Mesures de sécurité importantes ......37 FCC Part 68 and ACTA ..41 FCC Part 15 ......43 California Energy Commission battery charging testing instructions ......44 Limited warranty ....45 Disclaimer and Limitation of Liability .......48 Technical specifications ..49...
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Page 8: Headset
Overview Headset VOL+/VOL- 1 – • Slide the volume switch to the right or left to adjust the headset ringer volume while in idle mode, or the listening volume while on a call. 2 – ON/OFF button and LED light •... -
Page 9: Headset Base
Overview Headset base VOLUME / MICROPHONE 1 – • Press to adjust the speaking volume while on a call. Magnetic charging mount 2 – • Place the headset here for charging. MUTE/SPARE BATT (light) 3 – • See page 26 for lights behavior. PHONE (mode button and light) 4 –... - Page 10 Overview Headset base (USB port) 11 – • Open the port cover to plug in the USB cable for use with PC mode. LIFTER jack (for VH6211 only) 12 – AutoAns ON/OFF 13 – • When turned on, your headset will then automatically answer a call when it is lifted from the charging cradle.
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Page 11: Install Headset Battery
(see (see page 15). • To order a replacement battery pack (model BT291865), visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (866) 267-7377. -
Page 12: Power Up The Headset Base
Getting started Power up the headset base Plug the small end of the headset base power adapter labelled POWER jack (green dot) to the at the rear of the headset base. Plug the large end into an electrical outlet not controlled by a wall switch. -
Page 13: Battery
Getting started Charge and store your spare battery You can install the spare battery into your headset base for charging and storage purposes. The headset supports hot swapping, in which the current call on the headset will remain connected if you replace the battery within 5 minutes. -
Page 14: Connection Methods
PC mode Option 4: Connection to a computer • Connect the headset base to your PC with the USB cable provided. You can make and answer VoIP calls through Skype or Skype for Business, using the VTech Softphone Call Manager. -
Page 15: Option 1: Connect To Ip Phone Via Ehs
For detailed instructions of the four options to connect your headset, visit the product page of VH6210 or VH6211 at businessphones.vtech.com/support/downloads to download the respective instructional document. -
Page 16: Option 2: Connect To A Traditional Corded Phone
Option 4: Connect to a computer Use the USB cable provided to connect the headset to your computer. Your headset supports calls through Skype or Skype for Business softphone calls. Install VTech Softphone Call Manager USB cable before operating in PC mode. -
Page 17: Position The Headset
You can choose from three wearing styles according to your own preference - over-the-ear, over-the-head, and behind-the-neck. For detailed instructions of the three wearing styles of headset, visit the product page of VH6210 or VH6211 at businessphones.vtech.com/support/downloads to download the respective instructional document. -
Page 18: Headset Operation
Before use Headset operation Headset power on/off To power on the headset: • Place the headset in the headset base. -OR- ON/OFF button for two seconds. • Press and hold LED light flashes blue three times, and you hear three beeps when it is being powered on. -
Page 19: Phone Mode
Operate PHONE mode Before using the headset with your telephone connected, make sure you have chosen PHONE mode. To choose PHONE mode: Press the PHONE button on the headset base. The PHONE light • turns on. Operate with IP phone via EHS To make a call: ON/OFF button on the headset. -
Page 20: Operate With Corded Phone
Operate PHONE mode Operate with corded phone To make a call: 1. Lift the corded handset to take the line at your corded phone. ON/OFF button on the headset. You hear a dial tone 2. Press the in the headset earpiece. 3. -
Page 21: Manager
You can make and answer VoIP calls through Skype or Skype for Business with the software. VTech Softphone Call Manager is the hub for call control, which enables you to answer or end, and mute or end mute a call directly from your headset. -
Page 22: Call Settings
Operate Call settings Auto Answer When the Auto Answer feature is enabled, your headset will automatically answer a call when it is lifted from the charging cradle. To turn the Auto Answer feature on: Slide the AutoAns knob at the headset •... -
Page 23: Headset Ringer
Setting Sound settings Headset ringer The headset base and headset do not have external ringers. When you receive calls, the headset earpiece rings. To change the volume of the earpiece ringer: Slide the volume switch at the top of the headset towards VOL+ •... -
Page 24: Temporary Ringer Silencing
Setting Sound settings Temporary ringer silencing Press MUTE on the ringing headset to temporarily silence the ringer in the headset earpiece without disconnecting the call. The next incoming call rings normally at the preset volume. Volume control To adjust the listening volume during a call: Slide the volume switch at the top of the headset towards VOL+ •... -
Page 25: Hot-Swappable Headset Battery Replacement
Setting Hot-swap Hot-swappable headset battery replacement The headset supports hot swapping, which maximizes the power availability without downtime. As long as the headset is powered on, it will remain functioning while replacing a battery. With this feature, the current call on the headset will remain connected if you replace the battery within five minutes, so that you can even have an unlimited talk time with timely battery replacement. - Page 26 Setting Hot-swap Hot-swappable headset battery replacement (con’t) con’t) 6. Insert the depleted battery, which was taken out of the headset, into the headset base battery compartment for recharging. The MUTE | SPARE BATT light turns green when the spare battery is charging. 7.
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Page 27: Overview
Lifter (for VH6211 only) Overview Small lifter pad 1 – • Holds the earpiece of the corded telephone handset. Switch hook presser adjustment knob 2 – • Adjusts the position of the switch hook presser. RING ON/OFF 3 – • Press to turn the ring detector on or off. - Page 28 Lifter Overview Lifter control cable 5 – Plug this cable into the LIFTER jack on the headset base. • RING DETECT jack 6 – • Plug in the auxiliary ring detector. SENSOR ADJ knob 7 – • Adjusts the sensitivity of the ring detector. ADJUST LIFTER knob 8 –...
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Page 29: Connect The Lifter
Lifter Connect the Lifter For conceptual reference of the connection to a traditional corded phone with Lifter, see page 9. Operate with Lifter To make a call: ON/OFF button on the headset. The lifter’s switch hook 1. Press the presser rises and releases the switch hook. You hear a dial tone in the headset earpiece. -
Page 30: Adding And Registering A New Headset
Appendix Adding and registering a new headset The VH6210/VH6211 Convertible Office Wireless Headset comes pre-registered to the headset base. You can add one more VH621 Convertible Office Wireless Accessory Headset to your VH6210/VH6211 system. For more details, refer to the user’s manual that comes with your... -
Page 31: Headset Lights
Appendix Headset lights ON/OFF button and LED light Press to make, answer or end a call. Color LED light status Meaning Steady light on The battery is low and the headset is attery is low and the headset is charging in the headset base. Flash every 10 seconds The battery is low and the headset is not in the headset base. -
Page 32: Headset Alert Tones
Appendix Headset alert Headset alert tones • One short beep every The microphone is muted. 30 seconds • Two beeps Error alert tone. • The speaking volume has reached its highest or lowest setting. • Any key is pressed while the headset is out of range. -
Page 33: Headset Base Lights
Appendix Headset base lights • MUTE Steady red when you are registering a headset. (Red) • Flashes red when you are deregistering headset(s) from the headset base. • SPARE BATT Flashes red when a call is muted. The green LED will (Green) also turn on when the spare battery is charging. -
Page 34: Frequently Asked Questions
1 (800) 222–3111. In Canada, dial 1 (866) 267-7377. I cannot find Download the complete instructions on the selected complete topics under the product page of VH6210 or VH6211 at instructions businessphones.vtech.com/support/downloads. on headset For headset connection methods:... - Page 35 Appendix Frequently asked questions I cannot hear Disconnect the telephone line cord from the telephone where the headset base is connected. Then, connect the dial tone. the telephone line cord to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective.
- Page 36 VoIP calling software. Make sure the audio settings in your VoIP calling software are set to use your "VTech Headset". My headset You need to deregister the headset from the current isn’t working.
- Page 37 Appendix Frequently asked questions I have You must register a new headset or the accidentally manually or deregistered headset to the headset base for it to accidentally operate. deregistered To register a new headset to the headset base: my headset Make sure the battery is properly installed in the from the headset.
- Page 38 I cannot Make sure PC mode is selected on the headset base answer or and the PC light is on. end, and mute Make sure you have properly installed VTech or end mute Softphone Call Manager. a call directly from my...
- Page 39 Appendix Frequently asked questions When I press When using the handset lifter, make sure the telephone on the on the line cord is connected to the telephone line jack on the headset, the back of the corded phone. handset lifter The handset lifter may not rise high enough to release rises, but the the switch hook.
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Page 40: Maintenance
Appendix Maintenance Taking care of your headset • Your wireless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water •... -
Page 41: Important Safety Information
Appendix Important safety information When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. -
Page 42: Especially About Wireless Headsets
CAUTIONS • Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (866) 267-7377. • Use only the supplied rechargeable battery or replacement battery (model BT291865). -
Page 43: Pacemakers
Appendix Important safety information The RBRC® Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle lithium-ion rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. -
Page 44: For C-Ul Compliance
Appendix For C-UL compliance In compliance with the bilingual requirements for safety, caution, and warning markings of Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Lorsque vous utilisez votre appareil, vous devriez toujours suivre certaines mesures de précaution de base afin de réduire les risques d’incendie, d’électrocution et de blessures corporelles, dont ceux qui suivent : Information relative à... - Page 45 MISES EN GARDE • N’utilisez seulement l’adaptateur inclus avec ce produit. Pour obtenir une pièce de rechange, visitez notre site Web au businessphones.vtech.com ou composez le 1 (800) 595-9511. Au Canada, composez le 1 (866) 267-7377. • N’utilisez que la pile de rechargeable incluse ou une pile de rechange (modèle BT291865).
- Page 46 Appendix For C-UL compliance • Interférences potentielles aux téléviseurs: Certains casques d’écoute sans fil fonctionnent sur des fréquences pouvant causer des interférences aux téléviseurs et magnétoscopes. Pour réduire ou prévenir de tels parasites, ne pas déposer le socle du casque d’écoute à proximité d’un téléviseur ou magnétoscope, ni directement sur celui-ci.
- Page 47 Appendix For C-UL compliance • N’ouvrez pas et n’endommagez les piles. L’électrolyte qui s’en dégagerait est corrosif et peut causer des blessures aux yeux ou à la peau. L’électrolyte est toxique si avalé. • N’incinérez pas les piles. Vérifiez auprès des autorités locales pour les instructions de mise aux rebus locales.
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Page 48: Fcc Part 68 And Acta
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. - Page 49 Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g. police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up.
- Page 50 Appendix FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Page 51: Charging Testing Instructions
When the CEC battery charging testing mode is activated, all headset functions, except battery charging, will be disabled. If you have registered the wireless headset to the VH6210/VH6211 headset base, below are the testing instructions. To activate the CEC battery charging testing mode: 1. -
Page 52: Limited Warranty
Limited warranty 1. What does this limited warranty cover? VTech of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. - Page 53 VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.
- Page 54 In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost...
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Page 55: Liability
Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. -
Page 56: Technical Specifications
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Headset base voltage 96Vrms - 127Vrms (AC voltage, 60Hz) Headset base voltage Output 1: 6VDC @450mA (AC adapter output) Output 2: 6VDC @300mA Headset operating voltage 3.2VDC - 4.2VDC Replacement battery... - Page 57 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2017 VTech Communications, Inc. All rights reserved. 10/17. VH6210_VH6211_CIB_V1.0...