Troubleshooting Solutions; Ip Address Issues; The Device Does Not Get An Ip Address; Time And Date Issues - Yealink W80 Administrator's Manual

Troubleshooting Solutions

This section describes solutions to common issues that may occur while using the device. Upon encountering a
case not listed in this section, contact your Yealink reseller for further support.
Topics

IP Address Issues

Time and Date Issues

Phone Book Issues

Audio Issues
Firmware and Upgrading Issues
System Log Issues
Password Issues
Power and Startup Issues
Other Issues
Base Issue
Handset Issues
Register Issue
Display Issue
Upgrade Issue
IP Address Issues

The device does not get an IP address

Do one of the following:
If your device connects to the wired network:
Ensure that the Ethernet cable is plugged into the Internet port on the IP phone and the Ethernet cable is not
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loose.
Ensure that the Ethernet cable is not damaged.
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Ensure that the IP address and related network parameters are set correctly.
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Ensure that your network switch or hub is operational.
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Time and Date Issues

Display time and date incorrectly

Check if the IP phone is configured to obtain the time and date from the NTP server automatically. If your phone is
unable to access the NTP server, configure the time and date manually.
Phone Book Issues

Difference between a remote phone book and a local phone book

A remote phone book is placed on a server, while a local phone book is placed on the IP phone flash. A remote
phone book can be used by everyone that can access the server, while a local phone book can only be used on a
specific phone. A remote phone book is always used as a central phone book for a company; each employee can
load it to obtain real-time data from the same server.
Troubleshooting Solutions
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